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The case for digital transformation as the foundation of exceptional customer service

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The retail landscape has fundamentally changed in recent years, partly driven by the necessities of COVID lockdowns, and partly by ongoing shifts in customer preferences and behaviour. As we have previously explored on this blog, the familiar high street shopping experience is increasingly converging with online and click-and-collect shopping, offering a new breed of data-driven shopping experience.

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Balancing safety, security, and unforgettable welcomes in the Pub of the Future

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Like many longstanding institutions, Britain's world-renowned pubs are undergoing their own digital transformation journey, utilising leading-edge technologies to offer truly personalised experiences to patrons of all ages and backgrounds - from longstanding regulars visiting for their usual pint, to families looking for a meal, and young professionals working on the go. It's an exciting time for the sector as a whole, but at the same time, the drive for modernisation must not come at the expense of patrons' safety and enjoyment.

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Embracing the pop-up: how to ensure you are ready to meet your ideal customers anywhere

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The Retail sector is more diverse, dynamic, and rapidly changing than any other time in its history. This not only encompasses the way customers make their purchases – with online shopping, click-and-collect, and in-person shopping all converging to offer true, end-to-end experiences – but also the way retailers open and operate new sites. Whether this means trendy pop-up shops, kiosks at other brands' locations, or booths at events, retailers from up-and-coming start-ups to global leaders are no longer relying on fixed high-street locations to welcome their customers and put their wares on display, instead making sure they are present wherever their ideal customers are, and fully prepared to offer a world-class experience that builds brand recognition and loyalty.

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Retail 4.0: How technology is driving the move from products to experiences

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For a number of years now, the evolution of the Retail sector has typically been positioned as brick-and-mortar shops - including many longstanding fixtures of UK highstreets - fighting a losing battle against online retailers, such as the seemingly monolithic Amazon. However, the reality of the situation is not quite so clear cut…
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From routine surveillance to transformational service quality: Why retailers are embracing the next generation of integrated CCTV

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For many years, retailers' CCTV systems and IT infrastructure have operated in relative isolation, competing for space and resources whilst never utilising the full potential of their combined power. The good news is that next-generation IT infrastructure is increasingly bridging this gap, in order to reduce costs, simplify infrastructure, and allow retailers to access a range of actionable data streams through AI and analytics.
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Why SASE is so important in the new, data-driven retail landscape

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With fundamental shifts in consumer behaviour, changing economic conditions, and a rapidly evolving regulatory environment, it's a challenging but exciting time for the UK's retail sector, and technology has a key role to play. In particular, advances in IT and networking solutions are empowering retailers to enhance their operational efficiency, improve the customer experience, and retain their competitive edge in an increasingly online and interconnected world.

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Why Legal firms are the natural home of hybrid Cloud infrastructure

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Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

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Has your AEC firm earned the Cyber Essentials / Cyber Essentials Plus accreditation? If you haven’t, don’t delay…

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The nature of AEC projects and the high volumes of sensitive data firms generate, transfer, and store on a daily basis make them a natural target for cyber criminals. Indeed, a recent Government study found that 5% of building firms have already fallen victim to some form of cyber-crime in the just a year, but that 26% of them still did not have adequate cyber security measures in place.

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Defending Your Organization Against Ransomware

Our Chief Innovation Officer, Jonathan Bridges, writes for 'Security Boulevard' about the importance of understanding and preparing for ransomware att...

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How four technology uses could transform the public sector

Afshin Attari, Director of Public Sector and Unified Platforms, writes for 'Government Transformation Magazine' discussing the four core technologies ...

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Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e today announced its partnership with Five9, the leading provider of the Intelligent CX Platform. The collaboration will mark the next st...

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Re-connecting society – improving prosperity, sustainability, and wellbeing through local connectivity infrastructure partnerships

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Policymakers have now recognised that world-class digital connectivity and fast internet connections are as essential to the future of the society now as ports, railways, airports, and highways were throughout the last two centuries. Those systems transformed the way people lived and worked, irrevocably changing human conceptions of distance, speed, and time.

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Science for the everyman

Head of Public Sector at Exponential-e, David Lozdan, speaks to City AM about the investments in data-driven digital healthcare and how this is effect...

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International Women’s Day – How can we encourage and retain women in tech?

Amy Springford, Director of Client Relations at Exponential-e, speaks to SheCanCode, discussing the importance of inclusivity in the workplace and how...

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The Pillars of Connected Construction

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Achieving successful digital transformation across the Architecture, Engineering and Construction Sector.  

New technologies are transforming every aspect of how projects are brought from conception to completion across the AEC sector. As a result, numerous leaders across the sector are accelerating their digital transformation plans, embracing the Cloud, AI, big data, and IoT in order to both overcome their immediate challenges and bring their long-term business goals closer.

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Data Privacy Week: Cyber and data privacy experts share their views.

Tom Richardson, Cloud Sales Specialist for Media at Exponential-e, speaks to Technology Dispatch about the importance of protecting sensitive data by ...

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A steady hand in challenging times - economy proofing the contact centre

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There's no doubt that the current economic environment has led to feelings of instability, in both our personal and professional lives. Consumers are feeling the pinch, and with rising inflation and interest rates, they will have no choice but to curtail their spending. The impact on business is similarly far-reaching. Aside from the economic impact of the reduction in spending, there is the very real situation that both employees and customers will be experiencing stress in their personal lives. As a result, many organisations across the public and private sectors are evaluating how to best maintain their service quality under these difficult circumstances. 

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What is the modern day CISO prioritising as cyber-risks continue to surge?

Chief Innovation office at Exponential-e, Jonathan Bridges, speaks to 'Intelligent Ciso' about the importance of having a robust cyber security plan i...

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Danger, bots at work: the risk of botnets for businesses

Paulo Henriques, Head of Cyber Security Operations at Exponential-e, writes for 'Global Banking and Finance', discussing the cyber security steps busi...

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Solving the Culture Conundrum in Software Engineering

Dev Ops Consultant at Exponential-e, Alistair Doran, write for 'Tech Native', discussing Software engineering and the cultural changes needed to move ...

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