IT Service Management, powered by ServiceNow®
Realise the benefits of ServiceNow® on a pay-monthly basis, to streamline IT operations and drive long-term business growth
A single platform, tailored to your needs, drawing on Exponential-e’s deep experience delivering world-class service desks for teams ranging from 500-4,000 end users and status as a ServiceNow® registered partner.
Unlock IT Efficiency Now
IT LANDSCAPE
Empower Your IT with
ServiceNow®
and Exponential-e’s
ITSM as-a-Service Platform
Unleash the power of IT Service Management (ITSM) without the risk, cost, and complexity of building a platform from scratch. Exponential-e’s ITSM as-a-Service platform, built on ITIL v4 best practices and powered by ServiceNow® - empowers your organisation to streamline IT operations, enhance service delivery, and achieve operational excellence, with end-to-end support from our own 24/7, UK-based service desk and security-cleared personnel. In contrast to many existing ITSM solutions, our platform is based on an OPEX rather than a CAPEX pricing model, for greater flexibility, full cost control, and reduced risk, ensuring every aspect of your IT supports profitability, growth, and ongoing digital transformation
Increasing ITSM adoption - The global ITSM market is expected to grow from USD 10.5 billion in 2023 to USD 22.1 billion by 2028, with a Compound Annual Growth Rate (CAGR) of 15.9% (MarketsandMarkets) (Research & Markets).
Improved efficiency - Companies using ITSM solutions see an improvement in operational efficiency by up to 30%, as noted in a recent IDC report from 2023 (IDC).
Did you know that organisations using ITSM solutions report a 20% reduction in IT costs and a 25% improvement in employee satisfaction? (2023 ITSM Benchmark Report)
Our ITSM as-a-Service Capabilities
Why ITSM?
Seamless request management
Successful IT service management depends on effective request management. ITSM ensures all requests are assigned appropriately and addressed on time, with all relevant metrics tracked to ensure targets are consistently achieved.
Proactive resolutions of all incidents
ITSM’s integrated problem management capabilities allow any incidents to be identified, resolved and learned from, with the resolution process automatically documented, to enable a proactive approach to maintaining service quality.
A world-class end-user experience
With users able to submit requests and engage with technical experts, evolving knowledge bases, and ‘always on’ self-service tools through a range of channels, ITSM ensures all users enjoy an exceptional experience and stress-free resolutions.
Data-driven insights for continuous improvement
Leverage extensive reporting, analytics, and real-time insights to gain a comprehensive understanding of your IT service performance. Identify trends, pinpoint bottlenecks, and optimise your operations for maximum efficiency.
Streamlined workflow management
Through clearly defined roles and intelligently automated processes, ITSM maximises efficiency across all workflows, with tasks automatically allocated to the appropriate individual.
Full control and visibility of all assets
ITSM offers full control and visibility of all devices within the corporate IT environment, minimising the risk of any assets being compromised or misplaced, and avoiding the resulting security risks.
Simplified license management
By tracking software usage and checking software license certificates to ensure they remain both compliant and up-to-date, ITSM simplifies the provisioning and management of licences, while enabling significant cost savings by identifying duplicate licences and redundant platforms.
Effortless collaboration for faster resolutions
By breaking down silos and fostering collaboration between teams, ITSM empowers organisations through real-time communication and knowledge sharing to resolve issues faster and deliver exceptional service.
Stress-free deployments, tailored to your needs
Choose the deployment option that best suits your requirements:
Customer Dedicated Instance
A dedicated ServiceNow® environment solely for you, ensuring complete data privacy and the freedom to tailor the platform to your specific needs.
Domain Separated Instance
Maintain complete isolation and security for each client's data and unique workflows within a multi-tenant ServiceNow® environment.
E-Bonded Shared Instance
Seamlessly connect and harmonise multiple ServiceNow® instances, ensuring they remain in sync and up-to-date with real-time information.
A ready-to-use ITSM platform from Exponential-e,
powered by ServiceNow®
Holistic IT service management - Align your IT services with ITIL v4 best practices, effortlessly managing incidents, problems, changes, releases, and service requests from a single, unified platform.
Intelligent automation for maximum efficiency - Eliminate manual tasks and streamline workflows with robust automation, freeing your team to focus on strategic initiatives and innovation.
A centralised platform for critical business functions - Streamline service delivery across your entire organisation with a single platform. Extend the power of ITSM to full enterprise service management, encompassing HR, IT operations, security, and other critical business functions.
Complete visibility for proactive IT - Gain real-time insights into your IT services and infrastructure. Proactively identify and address issues before they impact your business with comprehensive monitoring, alerts, and dashboards.
Adaptable to your unique requirements - Tailor the platform to your specific needs. Customise workflows, processes, and interfaces to seamlessly integrate with your existing systems and align with your unique business objectives. This includes deploying fully isolated ITSM systems, for when the highest standards of security and governance are required.
Trusted by industry leaders - Join the ranks of Fortune 500 companies, government agencies, and educational institutions who rely on our ITSM platform to deliver exceptional IT services and drive business success.
Why Exponential-e?
In addition to our capabilities as a ServiceNow® registered partner, we take a deeply consultative approach to designing and delivering service desk operations, drawing on more than twenty years’ experience as a trusted technology partner to organisations across the public and private sectors. We are able to provide security-cleared service desk personnel who combine the technical expertise and hands-on support needed to ensure every aspect of your IT operations serves your long-term business goals.
Trusted by
Teamwork & Technology Drive Innovation
with the UK's favourite coffee retailer
When you have a strong tender, but no guarantee the team you're meeting is the team you'll be working with, there's always a concern whether things will work as planned on launch day. But this was never an issue with Exponential-e. All the way through, I had complete confidence in the team we'd be working with.
Barry Firth IT / People Services Programme Manager, Costa.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Environmental Management
Certificate number: EMS 648194
Cloud Security
Certificate number: STAR 6073412
Quality Management
Certificate number: FS 545046
Information Security Management
Certificate number: IS 545047
Service Management
Certificate number: ITMS 562540
Business Continuity Management
Certificate number: BCMS 6073420
2017 Data protection
Certificate number: PIMS 686040
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
FAQs
ITSM is a set of policies, processes, and practices for aligning IT services with the needs of your business. It helps streamline operations, improve service delivery, and control IT costs.
ServiceNow® is a leading Cloud-based platform that provides a variety of IT service management (ITSM) solutions. It is used by organisations of all sizes to implement intelligent automation that optimises the customer experience.
GET IN TOUCH
Achieve Operational Excellence
Ready to transform your IT operations? Schedule a call today and discover how our ITSM-as-a-Service solution can help you achieve your business goals.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
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