IT Service Management (ITSM) as-a-Service
A single platform to streamline IT and
elevate efficiency
Accelerate your IT operations with a proven, ready-to-launch ITSM solution
from Exponential-e, a ServiceNow® registered partner.
Unlock IT Efficiency Now
IT LANDSCAPE
Empower Your IT with
Exponential-e’s
ITSM as-a-Service Platform
Unleash the power of IT Service Management (ITSM) without the burden of building your own platform from scratch. Exponential-e’s ITSM as-a-Service platform, built on ITIL v4 best practices and powered by ServiceNow® - empowers your organisation to streamline IT operations, enhance service delivery, and achieve operational excellence.
Increasing ITSM adoption - The global ITSM market is expected to grow from USD 10.5 billion in 2023 to USD 22.1 billion by 2028, with a Compound Annual Growth Rate (CAGR) of 15.9% (MarketsandMarkets) (Research & Markets).
Improved efficiency - Companies using ITSM solutions see an improvement in operational efficiency by up to 30%, as noted in a recent IDC report from 2023 (IDC).
Did you know that organisations using ITSM solutions report a 20% reduction in IT costs and a 25% improvement in employee satisfaction? (2023 ITSM Benchmark Report)
The power of a ready-made ITSM solution
Faster time to market
Get up and running quickly
with our pre-built solutions, saving valuable time and resources.
Lower total cost of ownership
Reduce development, maintenance, and resource costs associated with building and maintaining your own platform.
Reduced risk
Minimise implementation
risks with our proven solutions and expert guidance.
Improved service quality
Leverage best practices and industry expertise to deliver exceptional service to your customers and employees.
Stress-free deployments, tailored to your needs
Choose the deployment option that best suits your requirements:
Customer Dedicated Instance
A dedicated ServiceNow® environment solely for you, ensuring complete data privacy and the freedom to tailor the platform to their specific needs.
Domain Separated Instance
Maintain complete isolation and security for each client's data and unique workflows within a multi-tenant ServiceNow® environment.
E-Bonded Shared Instance
Seamlessly connect and harmonise multiple ServiceNow® instances, ensuring they remain in sync and up-to-date with real-time information.
Exponential-e's ITSM Platform: Power Your IT Operations
Holistic IT service management - Align your IT services with ITIL v4 best practices, effortlessly managing incidents, problems, changes, releases, and service requests from a single, unified platform.
Intelligent automation for maximum efficiency - Eliminate manual tasks and streamline workflows with robust automation, freeing your team to focus on strategic initiatives and innovation.
Seamless collaboration for faster resolutions - Break down silos and foster collaboration between teams. Empower your organisation with real-time communication and knowledge sharing to resolve issues faster and deliver exceptional service.
Seamless collaboration for faster resolutions - Break down silos and foster collaboration between teams. Empower your organisation with real-time communication and knowledge sharing to resolve issues faster and deliver exceptional service.
A centralised platform for critical business functions - Streamline service delivery across your entire organisation with a single platform. Extend the power of ITSM to full enterprise service management, encompassing HR, IT operations, security, and other critical business functions.
Complete visibility for proactive IT - Gain real-time insights into your IT services and infrastructure. Proactively identify and address issues before they impact your business with comprehensive monitoring, alerts, and dashboards.
Adaptable to your unique requirements - Tailor the platform to your specific needs. Customise workflows, processes, and interfaces to seamlessly integrate with your existing systems and align with your unique business objectives.
Trusted by industry leaders - Join the ranks of Fortune 500 companies, government agencies, and educational institutions who rely on our ITSM platform to deliver exceptional IT services and drive business success.
Stress-free deployments, tailored to your needs
In addition to our capabilities as a ServiceNow® registered partner, we take a deeply consultative approach to designing and delivering service desk operations, drawing on more than twenty years’ experience as a trusted technology partner to organisations across the public and private sectors. We are able to provide security-cleared service desk personnel who combine the technical expertise and hands-on support needed to ensure every aspect of your IT operations serves your long-term business goals.
Trusted by
Teamwork & Technology Drive Innovation
with the UK's favourite coffee retailer
When you have a strong tender, but no guarantee the team you're meeting is the team you'll be working with, there's always a concern whether things will work as planned on launch day. But this was never an issue with Exponential-e. All the way through, I had complete confidence in the team we'd be working with.
Barry Firth IT / People Services Programme Manager, Costa.
Accreditations and Frameworks
Environmental Management
Certificate number: EMS 648194
Environmental Management
Certificate number: EMS 648194
Cloud Security
Certificate number: STAR 6073412
Quality Management
Certificate number: FS 545046
Information Security Management
Certificate number: IS 545047
Service Management
Certificate number: ITMS 562540
Business Continuity Management
Certificate number: BCMS 6073420
2017 Data protection
Certificate number: PIMS 686040
SOC2 - Type 2 Compliance
A SOC2 - Type2 Compliance is an internal controls report capturing how a company safeguards customer data and how well those controls are operating. These reports are issued by independent third party auditors covering the principles of Security, Availability, Confidentiality, and Privacy.
Cyber Essentials Plus
Cyber Essentials is a Government-backed and industry supported scheme that helps businesses to protect themselves against the ever growing threat of cyber attacks.
PCI DSS
The PCI DSS is a set of comprehensive requirements for enhancing Network security. It is a multifaceted security standard that includes requirements for: Security management, policies and procedures, network architecture and their critical protective measures. This comprehensive standard is intended to help organisations proactively protect its Network.
SafeContractor
Alcumus SafeContractor is recognised by 35,000 contractors and 480 leading brands as clear proof of an organisation’s commitment to best practice in health & safety and operating in a truly ethical manner.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly closing the loop on any feedback that is less than excellent.
FAQs
ITSM is a set of policies, processes, and practices for aligning IT services with the needs of your business. It helps streamline operations, improve service delivery, and control IT costs.
ServiceNow® is a leading Cloud-based platform that provides a variety of IT service management (ITSM) solutions. It is used by organisations of all sizes to implement intelligent automation that optimises the customer experience.
GET IN TOUCH
Achieve Operational Excellence
Ready to transform your IT operations? Schedule a call today and discover how our ITSM-as-a-Service solution can help you achieve your business goals.
Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.