We've been hearing about the impending demise of the high street for years now, ever since online shopping and click-and-collect established themselves as part of our day-to-day lives. And yet, while brick-and-mortar retail has certainly been through a great many challenges and upheavals, it doesn't show any sign of going away quite yet. Rather than simply expecting customers to be content with previous generations' shopping experiences, the sector has demonstrated considerable ingenuity by taking full advantage of emerging technologies to deliver the kind of personalisation that would previously have been the sole preserve of online platforms.
Across the Hospitality & Leisure sector, from pubs to five-star hotels - guests' expectations have evolved in ways that would have been impossible to imagine just a decade ago.
For many Chief Information Security Officers (CISOs), the first challenge isn't stopping a breach, it's knowing where the breach could even happen. Healthcare IT estates are some of the most complex and fragmented in the public sector.
Having returned from the BSA Conference 2025, it was clear that building societies are navigating a critical juncture - balancing their relationship-led service models while addressing the urgent need to modernise outdated systems and improve operational efficiency. Given the current geopolitical climate, and the increasing pace of innovation, developing a strategy that not only solves immediate challenges, but offers sufficient scope to tackle future issues, can often seem like a moving target.
The UK's National Cyber Security Centre (NCSC) has warned the IT helpdesks of retailers to be on their guard against bogus support calls they might receive from hackers pretending to be staff locked out of their accounts.
The security of enterprise networks is a critical priority for all organisations across the public and private sectors, as they are forced to contend with an increasingly turbulent cyber threat landscape. As a result, network teams increasingly find their roles overlap with their organisations' cyber security strategies, with numerous siloed elements now converging.
A UK firm has been hit by a £3.07 million fine after being hit by a ransomware attack that exposed sensitive data related to almost 80,000 people, and disrupted NHS services.
The level of legacy debt varies widely across the NHS and a recent report from the Department of Science Technology and Innovation (DSIT) has revealed that legacy technology can range from as little as 10 to as much as 60-70%. This reliance on outdated systems presents a significant cyber security challenge, heightened by the fact that 15% of surveyed organisations could not estimate the size of their legacy estate. The report also highlights that these systems are high-risk, prone to security vulnerabilities, lack support, and subject to operational failures.
In the contact centre, the customer journey is everything. Every potential point of interaction must be carefully considered, with systems and processes established to maximise the chances of a fast, satisfactory resolution.
Whatever sector you operate in and whatever your long-term business goals, your network is the foundation of your future success. With the distributed workforce now firmly established and customer interactions taking place over an evolving range of channels, business is now truly interconnected, with seamless, secure dataflows its lifeblood.
The UK government has proposed extending its ban on ransomware payments to cover the entire public sector in an attempt to deter cybercriminal attacks and protect taxpayers.
As part of an ongoing effort to offer greater consistency and transparency across their full range of solutions, Microsoft have recently announced several pricing updates.