At first glance, 2020 was the year organisations in both the public and private sectors wholeheartedly embraced Unified Communications (UC), in direct...

A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is ...

New health secretary Matt Hancock has been beating the technology drum. As well as announcing that almost £500 million would be made available for technology, he's also asserted that the service needs more apps. However, it’s fair to wonder: is this the right avenue to funnel resources?