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Afshin.Attari
Company Healthcare SIAM

The importance of knowing your legacy systems

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The level of legacy debt varies widely across the NHS and a recent report from the Department of Science Technology and Innovation (DSIT) has revealed that legacy technology can range from as little as 10 to as much as 60-70%. This reliance on outdated systems presents a significant cyber security challenge, heightened by the fact that 15% of surveyed organisations could not estimate the size of their legacy estate. The report also highlights that these systems are high-risk, prone to security vulnerabilities, lack support, and subject to operational failures.

Tags:
healthcare NHS legacy systems cyber security
  88 Hits
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Healthcare Case Studies Blue Light Service Desk SIAM Communications Critical National Infrastructure

Ambulance Radio Programme (ARP)

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Establishing a world-class digital foundation for emergency services across the UK

About the ARP

The Ambulance Radio Programme (ARP) delivers mission-critical communication and mobilisation technologies to ensure effective communication between Ambulance Service Trusts, the NHS, and other emergency responders across the UK. 

The Challenge

There are currently two major programmes being implemented by ARP across the UK. The Control Room Solution (CRS), which is utilised by ambulance services across England and Scotland, ensuring critical communications between the emergency control room dispatchers and operational crews are completely seamless. The Mobile Data & Vehicle Solution (MDVS) will replace legacy communications equipment for the English and Welsh Ambulance Service Trusts.

Both programmes required a secure, resilient, and highly available IT infrastructure as the underlying foundation, for which ARP selected Exponential-e as their trusted technology partner. 

The programme has lots of moving parts, and a lot of key users and stakeholders - all with unique needs and ways of working. ARP needed a team, processes, and technologies which could be used to create a common service, capable of integrating with each Ambulance Trust and user organisation.

Mathew Baker, IT Service Manager, ARP

The Solution 

Exponential-e delivered a fully centralised, UK-based service desk, available 24/7, and continues to work with ARP's own teams to identify new opportunities for service improvements and process optimisation.

Over the course of several years, the partnership between ARP and Exponential-e has continued to evolve and is now in a strong position to take on further challenges. A particular focus is the digitisation of processes and onboarding of multiple new solutions to further optimise the availability and delivery of emergency services nationwide.

Solution benefits

  • A 24 / 7, UK-based service desk for all IT-related questions, concerns, and incident management
  • A partnership built on trust, consultation, and service quality, driving ongoing improvements
  • Hands-on engagement and integration with other suppliers  


It's time for the public sector to have its own digital-revolution

The public sector's digital journey is accelerating at an unprecedented rate, with leading-edge technology transforming the way critical services are delivered across the country. This exclusive report from Exponential-e explores the challenges and opportunities involved, and explains how public sector organisations can be part of this digital revolution.
Click to read It’s time for the public sector to have its own digital revolution
Tags:
ARP Mobile Data & Vehicle Solution mission-critical communication
  3390 Hits
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