Utilising cutting-edge solutions that optimise customer engagement & satisfaction
Utilising cutting-edge solutions that
optimise customer engagement & satisfaction
In our interconnected world, the contact centre is your primary point of customer contact. In other words, a seamless customer journey that achieves the desired outcomes as quickly as possible is critical, if one-off customers are to be transformed into loyal brand champions.
Exponential-e offers both the capabilities and the expertise to transform contact centre operations of all sizes, utilising cutting-edge solutions to optimise customer engagement and satisfaction across every channel.
Our Service
We stake our reputation on our service and display our NPS score live on our website.
Our approach
We take a consultative approach, so our designs are based on a review of your customer experience and customer journey.
Our portfolio
We offer a full range of solutions, suitable for small, informal contact centres through to large complex operations.
Our partnership with you
We are committed to improving your customer experience KPIs and helping you continually improve.
Our innovation
Innovation is part of our DNA, with a number of industry firsts dating back to 2002.
Our contact centre
technology solutions
Pre-built CRM and ITSM integrations
with the ability to securely connect to legacy systems.
Centralised customer histories
Everything agents need to ensure successful resolution, just a click away.
Workforce optimisation
Tools to boost agents’ productivity, wellbeing, and performance.
Data analytics
Utilise both structured and unstructured data to better understand your customers and optimise your processes.
Artificial Intelligence (AI)
Gain deep insights from customer data and boost efficiency through automation.
Professional services
Microsoft-certified services, hosted in leading UK data centres.
Workflow automation
Integrate your contact centre with your other business systems for a stress-free customer journey.
Interactive Voice Response (IVR)
Next-generation virtual assistants, drawing on the latest machine learning technology.
Why work with Exponential-e to transform
your contact centre environment?
Just as no two customer interactions are the same, no two contact centres are the same. That’s why we take a solution-agnostic approach to transforming contact centre operations and - ultimately - boosting customer satisfaction. We work closely with contact centre teams to understand their existing systems, their business goals, and their customers’ requirements. Based on this, we draw on our full range of military-grade solutions to optimise the customer experience journey and establish robust KPI’s to track performance and ensure the initial investment delivers the desired ROI.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
At Exponential-e, exceptional customer service is part of our DNA and has been since our company’s inception. That’s why we were the first company to display our industry-leading NPS score live on our website. We combine this with more than twenty years of technical innovation.
Fully Accredited
9 x ISO Accreditations
9 x ISO Accreditations
| ISO9001: Quality Management | ISO27001: Information Security | ISO22301: Business Continuity |
| ISO27017: Private Cloud Security | ISO20000: IT Service Management | ISO14001: Environmental Management |
| ISO50001: Energy Management | BS10012: Data Protection | CSA Star Cloud Security |
Secure by design
Secure by design
Socially responsible
Socially responsible
95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives
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London Head Office
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