Enhance Collaboration
for Exceptional Customer Service
Effective communication and collaboration between colleagues drive truly exceptional customer service, helping organisations boost their profits, brand reputation, and long-term growth. However, with modern workflows typically encompassing an increasing range of disparate teams and stakeholders, many organisations struggle to achieve the kind of collaboration that supports ongoing innovation and provides the vital edge in competitive markets.
Exponential-e’s Collaboration Assessment provides a single answer to these challenges, providing you with the knowledge and change management tools needed to develop seamless collaboration workflows across your entire organisation.
How it works
Throughout four distinct stages, our communication and collaboration specialists undertake a comprehensive analysis of every aspect of your collaboration workflows, across every level of your organisation. This involves a mix of workshops, one-on-one consultations, and live assessment of your day-to-day operations, allowing us to establish a complete picture of your current level of collaboration and, most importantly - how it can be elevated to best serve your long-term goals.
At the end, all this will be collated into a comprehensive report, setting out your own, unique change management roadmap to establishing world-class collaboration as a fundamental part of your wider company culture and customer experience.
Develop a clear understanding of the four pillars of world-class business collaboration
Strategy
Establish your organisational goals and drivers in order to establish flows of communication and ways of working that support them.
Operations
Develop an accurate picture of your organisation’s day-to-day communication and information flows through workshops and live observation.
Culture and Change
We set out areas for positive change and offer an actionable culture change roadmap for optimising collaboration at all levels.
Technology
We bring together all our previous findings to ensure your underling technology infrastructure supports your ideal collaboration flows.
Accelerate your own collaboration journey
Find out more about the Collaboration Assessment process, and how our UC experts will work closely with your team to establish next-gen workflows that support efficiency, innovation, and world-class customer service.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
A trusted guide throughout your unique Unified Communications journey
Exponential-e is a trusted technology partner for more than 3,000 organisations across the public and private sectors. We continue to develop our suite of leading-edge Unified Communications solutions in direct response to our customers’ evolving requirements, and, in turn - developed our Collaboration Assessment to help them effectively utilise next-gen technologies in support of their own specific communication, collaboration, and customer service goals. In this way, we aim to bring together people, processes, and technology in ways that drive innovation and help organisations, and individuals - achieve their full potential.
Fully Accredited
9 x ISO Accreditations
9 x ISO Accreditations
| ISO9001: Quality Management | ISO27001: Information Security | ISO22301: Business Continuity |
| ISO27017: Private Cloud Security | ISO20000: IT Service Management | ISO14001: Environmental Management |
| ISO50001: Energy Management | BS10012: Data Protection | CSA Star Cloud Security |
Secure by design
Secure by design
Socially responsible
Socially responsible
95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives
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