Let us help you develop a robust customer contact strategy
Let us help you
develop a robust customer contact strategy
The contact centre has fundamentally changed in recent years, and this evolution shows no signs of slowing down. In light of this, developing robust customer contact strategies and the systems to support them, while also ensuring agent wellbeing is maintained, is a daunting task for many organisations.
For this reason, Exponential-e offers a range of consultancy services, tailored to the modern contact centre, where our experts work closely with you and your teams to understand your current systems and operations. Based on this, we will present an assessment of areas for improvement and, mostly importantly, an actionable plan for streamlining your processes, optimising your agents’ performance, and making fast, stress-free resolutions the norm for every customer.
Choose the right consultancy programme
for your contact centre
Maturity Assessment
A review of where you are on your contact centre transformation journey, performed across seven areas of your operation. Our report shows your strengths and weaknesses and is used to plot a roadmap to your next stage of development.
Value Assessment
A light-touch, in-person contact centre workshop, to target the potential ‘quick wins’ across your operation.
Health Assessment
A deep-dive into your contact centre operations, encompassing questionnaires, interviews, workshops, live observation, and offline analysis, finishing with a comprehensive, actionable report on the way forward.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Applying our customer-first philosophy to the contact centre
Rolling 3 month average. Industry average: 17
Applying our
customer-first philosophy to the contact centre
Across Exponential-e, we aspire to the highest standard of customer service in everything we do. That’s why we were the first company to display our NPS score live on our website. This customer-first philosophy informs our Contact Centre Consultancy services, bringing together our in-depth knowledge of leading-edge contact centre technologies and our understanding of the new breed of customer journey.
Fully Accredited
9 x ISO Accreditations
9 x ISO Accreditations
| ISO9001: Quality Management | ISO27001: Information Security | ISO22301: Business Continuity |
| ISO27017: Private Cloud Security | ISO20000: IT Service Management | ISO14001: Environmental Management |
| ISO50001: Energy Management | BS10012: Data Protection | CSA Star Cloud Security |
Secure by design
Secure by design
Socially responsible
Socially responsible
95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives
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