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How-technology-is-helping-UK-housing-associations-transform-the-tenantexperience
How technology is helping UK housing associations transform the tenant experience
Harry Robson
Digital Transformation
The UK's housing industry must contend with a number of singular challenges, as they ensure they remain efficient, scalable and profitable, while still keep the wellbeing of their tenants at the centre of everything.
A-new-year-a-new-era-for-Unified-Communications
A new year, a new era for Unified Communications
Afshin.Attari
Public Sector
At first glance, 2020 was the year organisations in both the public and private sectors wholeheartedly embraced Unified Communications (UC), in direct response to the challenges presented by COVID-19. However, while we certainly saw a surge in uptake of UC solutions as part of the wider move towards remote working, this was more the culmination of ...
Beyond-customer-service-How-organisations-and-their-technology-partners-are-transforming-the-contact-centr_20201110-085839_1
Beyond customer service: How organisations and their technology partners are transforming the contact centre
Afshin.Attari
Company
A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is wrong. Nonetheless, throughout 2020, we have seen this underrated (but nonetheless essential) part of the overall customer experience enter a new stage in its evolution. But with distributed workplace...
IT-Network-and-Connectivity-for-Professional-Service_20201103-114151_1
IT, Network and Connectivity for Professional Services
Exponential-e
IT Services
Any organisation delivering professional services of any sort - from architecture and accountancy to engineering or recruitment - relies on its IT infrastructure to maximise employee performance, engage with customers, and deliver exceptional services and solutions. There are a number of challenges here. Compliance requirements, particula...
Technology-in-the-Hospitality-Industry-Maintaining-the-Human-Touch-in-the-Age-of-Social-Distancing
Technology in the Hospitality Industry - Maintaining the Human Touch in the Age of Social Distancing
Exponential-e
Company
2020 has proven a challenging time for the global hospitality sector. As with virtually every industry impacted by COVID-19, the sector has been forced to completely re-evaluate the way it delivers its services, in order to comply with government regulations and - most importantly - guarantee the continued safety of both guests and staff.
Student-focused-IT-solutions-for-the-education-sector2
Student-focused IT solutions for the education sector
Exponential-e
Company
Technology is omnipresent in young people's lives and is opening up new channels of learning across the education sector, with pupils, students and staff utilising Cloud and video calling platforms both in and out of the classroom. At the same time, cyber security is evolving at a rapid pace to answer ongoing concerns about pupils' safety online an...
The-truth-about-Vulnerability-Management-and-Pen-Testing
The truth about Vulnerability Management and Pen Testing
Exponential-e
Company
No matter how sure you are that your network is secure, you may still be at risk of cyberattacks. It's no exaggeration Cybercriminals are constantly working to stay one step ahead of organisations and security professionals, exploiting any vulnerability they can in even the most sophisticated systems.
Hackers-work-24-7-to-penetrate-your-network-so-ensure-its-genuinely-protected-24-7
Hackers work 24 / 7 to penetrate your network, so ensure it's genuinely protected 24 / 7
Exponential-e
Company
It's well-established that security is an essential part of all infrastructure. With data protection more of a concern for customers and end users than ever - particularly in light of regulations like the Cloud Act and GDPR - it's vital that organisations demonstrate a clear commitment to the security of their networks, Cloud applications and physical devices.
Do-you-really-have-eyes-on-all-your-endpoints
Do you really have eyes on all your endpoints?
Exponential-e
Company
The move towards Hybrid Cloud infrastructures - with on-premise solutions systems connected to Public and Private Clouds to maximise the benefits of each solution - has been in progress for a number of years now. Indeed, in 2019 it was reported that 69% of organisations were already utilising some form of Hybrid Cloud solution1. Since then, the move towards a distributed workforce in response to COVID-19 has accelerated this process, with 82% of organisations reporting that they have accelerated their Cloud adoption strategies as a result of the pandemic2.
education-blog1
Enhancing the student experience, with cutting-edge IT and communications
Exponential-e
Company
Virtually every sector has been impacted by COVID-19, but the higher and further education sector has been hit especially hard, with staff, students and administrative staff feeling its effects. Institutes of learning are still exploring the ways technology can open up new channels of learning and engagement for students. This will not only futureproof their establishments, but do so in a cost-effective way that provides them with the agility to swiftly adapt to any future economic changes, including the likes of a COVID-scale crisis.
Choosing the right Object Storage solution for your unstructured data
Exponential-e
Company
With research from the IDC estimating that 80% of the data created by 2025 will be unstructured [1], businesses need to ensure they have an affordable storage solution for such high volumes of data. A simple, cost-effective solution that businesses can utilise to this effect is Cloud Object Storage, which stores petabytes of data in the Cloud as 'objects'.
Cloud-storage-rises-to-the-challenges-presented-by-COVID-19
Cloud storage rises to the challenges presented by COVID-19
Exponential-e
Company
We see over and over again how COVID-19 is transforming the way we work and connect with each other. Employees across virtually every industry are now working effectively from home, even if such an arrangement would have been unthinkable at the start of this year. It's been extremely heartening to see the range of innovations that have been embraced in response to the crisis, but it's important not to forget the foundations of your IT infrastructure as you explore these solutions. For example, consider how you are backing up and storing the lifeblood of your organisation: your data.