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A-new-standard-of-performance-and-resilience-for-a-new-way-of-working
A new standard of performance and resilience for a new way of working
Exponential-e
Company
The level of performance and resilience organisations demand from their networks has increased several-fold in the wake of COVID-19. The rapid transition to a fully distributed workforce has not only placed considerable demands on networks in terms of raw performance, but also the resilience needed to adapt to the unexpected with minimal disruption to data security, internal processes or the customer and user experience.While we have certainly seen some considerable successes in this area, there is still work to be done if this new way of working is able to provide companies with the agility, security and scalability they need to adapt and thrive going forward.
How-video-calling-has-evolved-and-where-its-going-next
How video calling has evolved… and where it’s going next
Exponential-e
Company
Over the past few months, video calling has exploded in both our personal and professional lives. We not only rely on regular calls to stay connected with our loved ones during this time of lockdown, but have come to depend on it as a primary mode of communication at work, in order to maintain the same standards of collaboration and interaction that we experienced in the office. Indeed, the number of people using video calling on a regular basis has increased by 87% over the past two years[1], and shows no sign of slowing down.
trojan-horse
Is the Internet of Things the distributed workforce’s Trojan horse?
Exponential-e
Company
Our lives are more interconnected than ever, with everything from televisions to fridges, kettles, cars and even doors and windows now able to be linked together over the internet. Having long since moved on from being just an intriguing concept, the Internet of Things (IoT) is very much here to stay, with devices like Bluetooth headphones and the Amazon Alexa now omnipresent in many people's lives. But while these 'smart' devices are often convenient and fun, they do present a number of concerns regarding security.
Ensuring-home-working-benefits-staff-families-and-organisations-alik_20200618-130912_1
Ensuring home working benefits staff, families and organisations alike
Exponential-e
Company
There's no doubt that home working is here to stay. While it may have initially been deployed at large scale out of necessity, in response to COVID-19, it is clear that we are witnessing the dawn of a fully distributed workforce. However, as organisations continue to invest in new solutions to drive this change, it's important to remember that these are still the early days. We've never seen home working at this sort of scale, which means we need to establish a new standard of best practice and - equally importantly - the technology to support this.
Managed-and-Professional-Services-How-complementary-solutions-are-becoming-critical-ones
Managed and Professional Services: How complementary solutions are becoming critical ones
Exponential-e
Company
Throughout the past few months, we have seen organisations' internal teams forced to adapt their processes, infrastructure and strategies in ways that would previously have been inconceivable. Key to the success of this process has been the support of external service providers, who have complemented companies' internal expertise and freed IT teams to focus their attention where it is most needed. As it becomes clear that the distributed workforce is here to stay, such partnerships are going to be more important than ever moving forward.
From-heads-in-the-Cloud-to-eyes-in-the-Clou_20200615-094913_1
From heads in the Cloud to eyes in the Cloud
Exponential-e
Company
Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce. So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"
customer-service-blog
Making customer service really count, in lockdown and beyond
Amy Springford
Company
It's been 11 weeks since the UK went into lockdown and for those of us that are lucky enough to be able to work from home, the novelty may be starting to wear off. As screen time reaches an all-time high, the reality of technology and phone calls being our only method of communication with our friends, customers, partners and colleagues can be tiresome.
Culture-and-technology-getting--UK-business-through-lockdown
Culture and technology: getting UK business’ through lockdown
Exponential-e
Company
The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.
The-changing-face-of-operational-resilience-in-the-current-pandemic
The changing face of operational resilience in the current pandemic
Luke Armstrong
Company
"The world will never be the same after Coronavirus…"I kept hearing this phrase a few weeks ago and had no idea why people were saying it. Why would the world never be the same again? It didn't make any sense to me, surely once this is over it will all go back to the same way it was before, right? Wrong.
IT-providers-come-of-age-as-trusted-partners-for-companies-across-the-UK
IT providers come of age, as trusted partners for companies across the UK
Exponential-e
Company
COVID-19 has forced organisations across the UK to re-evaluate virtually every aspect of how they operate, from policies regarding remote working, to the security of their data. There's no doubt that the IT landscape has been fundamentally transformed by these challenges, as new innovations have been unveiled and deployed at an unprecedented pace. None of this could have been achieved without businesses and IT providers working hand-in-hand to meet the challenges presented by the pandemic.
UC-Security-blog
Why the security of Unified Communications must be a key priority
Exponential-e
Company
There's no doubt that Unified Communications have never been in such high demand as in recent months. The current global pandemic has meant the need for secure and reliable remote working tools has risen to an unprecedented level, with a wide range of solutions thrust into the limelight as a result. Platforms like Zoom and Microsoft Teams are now a...
Charities-IT-blo_20200511-134417_1
Helping charities continue to make a difference in the midst of COVID-19
Exponential-e
Company
Amidst all the stress of lockdown, it's been heartening to see some of the ways in which people have pulled together to support each other, and the work charities all over the UK have been doing to ensure the vulnerable are protected and the NHS receives the support it needs. However, as with many other sectors, COVID-19 has pushed many charities' IT infrastructures to their limit, as they are not only forced to adapt to the Government's remote working requirements, but also rethink their approach to fundraising.