We've probably all encountered what we consider to be poor customer service through a contact centre, whether it's calling your utilities provider, banking, mortgages, or just everyday online shopping.
There have been many excuses for poor service through the pandemic due to ill-prepared home working solutions. Those should be behind us now, although that's likely the topic of a further blog, as many companies are still leaning on this excuse!
How Actionable Data Drives Sales, Improves Employee Satisfaction, and Enhances the Customer Experience
One of the key components we discuss with organisations when defining their contact centre needs is their data: the data the organisation requires, the data the solution can report on, and the tools available to interpret this data.
The turbulence of the current geopolitical situation has affected numerous sectors, who must not only consider how to protect their infrastructure from anticipated cyber-attacks, but also ensure that they are able to maintain business-as-usual as possible against a backdrop of global disruption to supply chains. As a sector that depends on the ready availability of materials, the UK's AEC sector has been particularly affected.
In light of numerous dramatic shifts in the geopolitical landscape in recent months, this blog has reiterated the need for organisations across all sectors to strengthen and - if necessary - reconsider their cyber security postures, in order to prepare for the anticipated attacks by global bad actors. The legal sector is no exception, particularly as these attacks are anticipated to specifically target the most high-value data.
Afshin Attari, Senior Director of Public Sector and Unified Platforms at Exponential-E, writes for Open Access Government, discussing digital patholog...
Luke Armstrong, Enterprise Sales Consultant at Exponential-E writes for IBS Intelligence, discussing the importance of a secure Infrastructure system ...
Enterprise Sales Consultant Luke Armstrong writes for Fintech, discussing how the Financial Services sector needed to adapt to the changes during the ...
Suzette Bouzane Meadows, Contact Centre/UC lead consultant at Exponential-e comments to Networking+ on how firms need to ensure consumer confidentiali...
Chief Innovation Officer at Exponential-E, Jonathan Bridges, speaks to E Week UK, discussing energy consumption within tech industries and how this ma...
Exponential-e's Chief Innovation Office, Jonathan Bridges, writes for Intelligent CIO discussing the changes we expect to see in 2022 with future Inno...
5G is anticipated to be one of, if not the most adopted technology by enterprises in the coming decade, providing the foundation for true connected ex...
Jonathan Bridges, Chief Innovation Officer at Exponential-e, talks with Computer Weekly about the energy usage within data centres and what companies ...
Software Defined WAN, or SD-WAN for short, is the new big thing in business networking. Everybody's talking about SD-WAN, and about what it can do for businesses. Well, there's no doubt that SD-WAN can do a lot for your business; in fact, we'll be talking about exactly that in part 2 of this 3 part blog series. But before we do that, we need to talk about what SD-WAN can't do. Right now there's a popular misconception among businesses concerning SD-WAN - a misconception fed and sustained by headlines and marketing hype - that could lead them to take damaging shortcuts in incorporating SD-WAN into their business.
With the Tech industry celebrating International Women in Engineering last week, a new study of women in tech has found that:
Over the past few years there has been a major increase in organisations adopting digital tools. With serious cost and efficiency gains to be generated, the benefits of transitioning to digital ways of working are no great secret; and companies are now consistently seeking to streamline with varying degrees of success.
In today's competitive environment, being flexible is a fundamental part of any business strategy to survive. To be flexible, organisations must make the necessary changes needed to respond effectively to the changing market. One simple way organisations can increase their flexibility is by using the innovative technology solutions and services that are available.
In 2019, we worked with a customer who owns and operates a mine in Mozambique to help them identify their key business objectives and advise them on how to succeed on these. Throughout our discussions with them, we defined the below key objectives: