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Exponential-e’s managed service desk: a new, more flexible way to offer your customers world-class, 24/7 support

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Throughout these unprecedented times, many Resellers and Systems Integrators have been forced to furlough team members or reduce headcount, creating leaner operations in order to weather the economic downturn. But as we now approach an economic return and ramp up our trading levels, these resourcing gaps can limit the services that resellers can take to market.

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During Mental Health Awareness Week 2021, take care of your own wellbeing… and that of your employees

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To say the past year has been challenging would be an understatement. But as we look back on the challenges our organisations have overcome - and the ones we expect to face going forward - it's important to not lose sight of the fact that people are the lifeblood of any company.

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Why is Object Storage the right solution to underpin your Artificial Intelligence, Machine Learning, Big Data, and IoT analytics strategies?

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Selecting the right storage architecture is essential for organisations that are leveraging Artificial Intelligence (AI), Machine Learning (ML), Big Data and IoT analytics. For example, AI applications that involve scientific and medical research create and interact with numerous large files, and therefore need a storage system that can scale to a petabyte level, with zero restrictions. Similarly, ML applications and Big Data projects require a scalable, cost-effective storage solution to accommodate the high volumes of data that will be produced. This raises the question of which storage solution enterprises should use to underpin their overall analytics strategies.

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Why you can’t afford to neglect advisor wellbeing in the new contact centre

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Even as the end of lockdown approaches, it is clear that hybrid working is here to stay, with organisations utilising remote and office-based working on a flexible basis, in order to combine the advantages of both.

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Understanding failure demand and its impact on your contact centre

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Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Two years on… How has Architects Declare affected the AEC sector in the UK?

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In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.

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Why learning and development have always been fundamental parts of life at Exponential-e

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Attracting top talent is just part of the picture when it comes to building a thriving, successful organisation. If employees are to achieve their full potential in both their professional and personal lives, it is essential to nurture their talents and cultivate the skills that will help them progress along their chosen career paths. 

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Technology and the third sector: a positive force for social change

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"Not-for-profit organisations have provided a trusted and valued source of independent advice for people throughout England for many years. They are a vital part of our national support infrastructure and somewhere to turn to in times of crisis."

Nick Hurd, MP

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We are all contact centre agents now

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Here's why that's a good thing…

"In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher level of agility in terms of how we connect and collaborate with our colleagues and partners. We've also got a much higher level of control, so we don't need to go through our IT teams to make changes or updates when we need to, and can constantly refine our call flows."

Stacey Whyte, NHS Digital

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3 Ways for Law Firms to Achieve More Effective Cyber Security Today

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The past year of upheaval in the digital landscape has created a number of singular challenges for the Legal sector, in addition to firms' longstanding obligations around security and data governance.

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Technology Led Construction – The Expert Opinion: Interview with Aarni Heiskanen

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I spoke to a globally recognised thought leader on the role of technology and innovation in the Construction industry. Aarni Heiskanen shares his thoughts and vision with me, which are no doubt helping to shape the construction landscape today and more importantly, the future.

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Exponential-e shoots up The Sunday Times BDO Profit Track 100, fuelled by SD-DP and customer satisfaction

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Today we are delighted to announce that Exponential-e has been listed at 46 in The Sunday Times BDO Profit Track 100 - a rise of 43 places following o...

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What kicked off at the Exponential-e Channel Charity Cup

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A few weeks ahead of the Champion's League mania, we hosted our annual Channel Cup event, which saw nine teams competing in a 5-a-side football tourna...

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Can London’s Architecture industry continue to lead the world while adhering to the Architects Declare manifesto?

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When the Mayor of London recently quashed the building of The Tulip, it raised troubling questions for the future of architecture in the UK. The Tulip was set to be London's next iconic piece of architecture, joining a long, illustrious line of pivotal buildings that have lined London's horizon and kept the city at the leading edge of architecture since Sir Christopher Wrenn re-designed St Paul's Cathedral in 1710. But can the UK continue to host such iconic buildings in the shadow of the looming impacts of climate breakdown and biodiversity loss?

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A royal flush: future-proofing our team with Princess Anne

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For any future-facing organisation, the importance of ample learning and development (L&D) cannot be overstated. A few months ago, our L&D team entered the Princess Royal Training Awards (PRTAs) -- and we are delighted to announce that we were successful in the following entries:

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Life Sciences & Technology - Part 1: What Can Life Science Organisations Learn From Digital Transformations in Other Industries

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In our offices, businesses, colleges and homes, barriers exist between people that hinder free and easy communication. Physics undergraduates rarely mix with the Philosophy students, our accounts teams tend not to lunch with our account managers, and I almost never speak to the lady who lives in the flat below mine. It's a natural result of living, working and studying in cities with millions of strangers.

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Beyond ‘Business as Usual’: How Remote Working is Coming of Age in the Midst of COVID-19

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Four months into 2020, and there's no doubt that home working is here to stay. Even before our current pandemic, we saw the number of people working from home more than double between 2008 and 2018[1]. Nonetheless, in the COVID-19 era, everyone has been thrust into what has often been called the "modern workplace". In spite of our early successes, this is still very much a work in progress, as both organisations and employees establish whole new approaches to the way we work, and new tools and processes arising in response to the challenges we face. But thinking exclusively in terms of the workplace is arguably ignoring the bigger picture. We're not just seeing a shift in how we work, but a large-scale transformation of how we connect and interact with each other.
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Helping charities continue to make a difference in the midst of COVID-19

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Amidst all the stress of lockdown, it's been heartening to see some of the ways in which people have pulled together to support each other, and the work charities all over the UK have been doing to ensure the vulnerable are protected and the NHS receives the support it needs. However, as with many other sectors, COVID-19 has pushed many charities' IT infrastructures to their limit, as they are not only forced to adapt to the Government's remote working requirements, but also rethink their approach to fundraising.
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Why the security of Unified Communications must be a key priority

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There's no doubt that Unified Communications have never been in such high demand as in recent months. The current global pandemic has meant the need f...

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Culture and technology: getting UK business’ through lockdown

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The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.

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