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How the channel can empower customers' digital transformations: the transactional and transformational

Channel-DX Empowering your customers' Digital Transformation

Over the past few years there has been a major increase in organisations adopting digital tools. With serious cost and efficiency gains to be generated, the benefits of transitioning to digital ways of working are no great secret; and companies are now consistently seeking to streamline with varying degrees of success.

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How technology enables organisations to be more agile

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Although 'agile' has become a hype word, it is an important concept that organisations should strive to achieve in a world of continuous change and uncertainty. Being agile enables organisations to be more adaptive and reactive to the changing market, allowing them to respond quickly to customers' demands to keep a competitive edge.
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How your organisation can be more flexible

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In today's competitive environment, being flexible is a fundamental part of any business strategy to survive. To be flexible, organisations must make the necessary changes needed to respond effectively to the changing market. One simple way organisations can increase their flexibility is by using the innovative technology solutions and services that are available.

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AI and Big Data

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In 2019, we worked with a customer who owns and operates a mine in Mozambique to help them identify their key business objectives and advise them on how to succeed on these. Throughout our discussions with them, we defined the below key objectives:

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5 Things Airports and Airlines Ought to Consider in a Post-Coronavirus World

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The global Aviation industry has been hit hard by the coronavirus pandemic. Around the world airport terminals are deserted due to travel bans and enforced lockdowns, fleets of planes are parked in their hundreds in hangars and employees have been laid off or furloughed.

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Customer communication: Exponential-e’s latest update for the Coronavirus (COVID-19) situation: 15/04/2020

Customer communication: Exponential-e’s latest update for the Coronavirus (COVID-19) situation: 15/04/2020

It's been a few weeks since our last update, so we would like to share with you the latest on the current COVID-19 situation and how this may impact our customers.

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Customer communication: Exponential-e’s latest update for the Coronavirus (CovID:19) situation: 24/03/2020

Customer communication: Exponential-e’s latest update for the Coronavirus (CovID:19) situation: 24/03/2020

As the situation across the UK continues to develop following the additional "stay at home" measures announced yesterday, we would like to share with you the latest updates and how these may impact you.

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Customer communication: Exponential-e’s latest update for the Coronavirus (CovID:19) situation: 20/03/2020

Customer communication: Exponential-e’s latest update for the Coronavirus (CovID:19) situation: 20/03/2020

Following on from our update on Tuesday, we wanted to share with you the latest updates and how these may impact you.

We can confirm that Exponential-e's main support functions continue to operate business as usual; our teams are ready to support you with any advice, guidance, support or changes you may require in this current situation.

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Customer communication: Exponential-e’s planning for the Coronavirus (CovID:19) situation

Customer communication: Exponential-e’s planning for the Coronavirus (CovID:19) situation

In light of the unprecedented situation we find ourselves in, we wanted to provide our customers with an update on Exponential-e's current position and how we are using our well-established business continuity management systems to protect our staff whilst continuing to run our operations. Our ongoing priority is to minimise any risk to our customer's services whilst we all navigate these challenging times together.

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Natilik moves Barratt Developments plc to the Cloud with SD-WAN technology

Natilik moves Barratt Developments plc to the Cloud with SD-WAN technology

Natilik is delighted to announce it is extending its relationship with Barratt Developments with a five-year Wide Area Network contract, built on Cisco's industry leading Software Defined Wide Area Network technology.

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Exponential-e acquires specialist critical infrastructure and IT solutions supplier Vysiion

Exponential-e acquires specialist critical infrastructure and IT solutions supplier Vysiion

The acquisition will combine Exponential-e's innovative connectivity, cloud and security portfolio with Vysiion's significant sector expertise and relationships

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Exponential‐e joins forces with at‐visions to become hospitality’s one‐stop digital shop

Exponential‐e joins forces with at‐visions to become hospitality’s one‐stop digital shop

Organisations partner to deliver enhanced connectivity and seamless services for Europe's leading hospitality venues.

Exponential-e has partnered with at‐visions, the specialist global provider of Guest‐Facing Technology for the hospitality and leisure industry, to form the one‐stop shop for all hospitality technology requirements under a single, fully managed, service umbrella.

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Making customer service really count, in lockdown and beyond

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It's been 11 weeks since the UK went into lockdown and for those of us that are lucky enough to be able to work from home, the novelty may be starting to wear off. As screen time reaches an all-time high, the reality of technology and phone calls being our only method of communication with our friends, customers, partners and colleagues can be tiresome.
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The changing face of operational resilience in the current pandemic

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"The world will never be the same after Coronavirus…"

I kept hearing this phrase a few weeks ago and had no idea why people were saying it. Why would the world never be the same again? It didn't make any sense to me, surely once this is over it will all go back to the same way it was before, right? Wrong.

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The Future Workplace in a Post-Coronavirus World

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The current global stay at home policy has fundamentally changed how we all work. Many around the world have become accustomed to the daily use of teleconferencing tools, instant messaging platforms and shared documents hosted in the Cloud.

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Beyond customer service: How organisations and their technology partners are transforming the contact centre

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A common perception of contact centres is that their callers - be they customers, patients or end users - only contact them if something is ...

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