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Exponential-e partners with IBM on Emergency Services Network

Exponential-e-partners-with-IBM-on-Emergency-Services-Networ2k

15 January 2025 - Exponential-e, a pioneer in cloud, connectivity, communications, and cyber security, today announces that it has been selected by the Home Office's Emergency Services Mobile Communications Programme to develop mission-critical solutions for the Government's Emergency Services Network (ESN) - the only UK company to be selected for this prestigious contract.


  • Exponential-e to support lead User Services supplier IBM on network to connect emergency services communications led by the Home Office
  • The Emergency Service Network will coordinate efforts and responses from 300,000 frontline staff and deliver on the government's Plan for Change 

Working with IBM as the lead User Services supplier, Exponential-e's expertise as an ecosystem partner will be instrumental in supporting the delivery of a secure and highly available communication network, ensuring the ESN is equipped to meet the demands of emergencies.

Led by the Home Office, the ESN will implement the next generation of fast, safe, and secure voice, video, and data communication, allowing more than 300,000 frontline emergency services responders to work in tandem and coordinate efforts faster when protecting and aiding members of the public.

Police forces, fire services and ambulance trusts will be able to share live data and imagery, location reports and essential public safety information as they work on time-critical rescue and response efforts.

"We are honoured to provide a key role in this vital programme which represents a transformative step in modernising communications for emergency services across the UK," said Lee Wade, CEO, Exponential-e. "This project represents a tremendous opportunity for Exponential-e to expand our presence in the public safety sector and build on our experience in providing high-performance network and managed services."

Exponential-e will help ensure the infrastructure delivers the reliability and resilience required to enable faster access to data to frontline service users in emergency situations and serve the public more effectively.

"We are proud to support the Emergency Services Network in delivering a secure and resilient communications platform to empower frontline emergency services" said Rahul Kalia, Managing Partner, IBM Consulting UK and Ireland. "Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain. We are committed to work with the government to deliver this in a timely and cost-effective manner."

The ESN programme will see IBM, Exponential-e and ecosystem partners deliver the network and IT infrastructure for the new contract over seven years, with an option for a two-year extension.

Providing the emergency services with improved technology is a key part of the government's drive to make the nation's streets safer, which is a crucial part of the Prime Minister's Plan for Change.

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Introducing the Emergency Services Network Project

Exponential-e and the rest of IBM's partner ecosystem discuss the Emergency Services Network project, and how our collective experience and capabilities will transform the way Blue Light services are delivered across the UK.

Exponential-e Wins Five9 Global Partner Award

Exponential-e Wins Five9 Global Partner Award

Exponential-e is recognised for enabling and delivering success in helping organisations reimagine their customer experiences in 2023.

February 8, 2024 – Exponential-e has been named Global Partner by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognise the achievements of the Five9 global ecosystem of channel partners, systems integrators, strategic alliance partners, and Independent Software Vendors (ISV's).

Exponential-e partners with Five9 to deliver an industry-leading, omnichannel Contact Centre as-a-Service (CCaaS) platform, suitable for the modern customer journey.

"Our partnership with Five9 has always been built around our shared values and passion for exceptional CX at a time when the Contact Centre has become many organisations' primary point of contact with their customers. We firmly believe that the intelligent application of the right technologies has the potential to transform the way customer service excellence is achieved across a range of channels, so working with Five9 to bring our CCaaS solution to life was simply a natural fit. This award is a testament to both what's already been achieved, and what we will achieve together in the years ahead."

Gareth Hayes, Head of UC and CX, Exponential-e

"Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners", said Jake Butterbaugh, Senior Vice President, Global Partners. "These partner award winners represent the best of the best. We are so happy to recognise them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, Exponential-e, on your well-deserved recognition."

Five9 is on a mission to Bring Joy to CX™. The Five9 Global Partner Program and its 1,400+ members deliver excellence, integrity, and solutions that enable our joint customers to deliver exceptional customer experiences. The Five9 Intelligent CX Platform is a leading AI-powered CCaaS solution that elevates contact centre performance by empowering managers with actionable insights and intelligence, personalise customer experiences with self-service and their choice of channel to communicate, elevating businesses to deliver results ensuring the delivery of joyful agent and customer experiences.

To learn more about the Five9 2023 Global Partner Award winners, click here

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Exponential-e Ltd Named a Supplier on Crown Commercial Service’s Network Services 3 Framework

Exponential-e Ltd Named a Supplier on Crown Commercial Service’s Network Services 3 Framework

Exponential-e Ltd have been named a supplier on Crown Commercial Service's Network Services 3 framework (RM6116) for the following Lots:

  • Lot 3a IoT and Smart Cities (Smart shared and connected spaces)
  • Lot 4c Contact Centre Solutions
  • Lot 4d Inbound Telephony Services


This framework is the third iteration of the Network Services agreement. After an intensive supplier and customer engagement and evaluation process, Exponential-e can now support public sector buyers to procure a wide range of technologies and solutions either via Direct Award or Further Competition, and with greater flexibility for contracting terms.

Afshin Attari, Director of Public Sector & Unified Platforms for Exponential-e comments, 

"This is truly a great achievement, and amazing result for Exponential-e as we aim to serve and deliver best value to the Public Sector. We know how crucial it is to our customers - old and new - that we retained our place as a supplier on this significant framework. Many buyers have already been enquiring about how they can use this framework to meet their operational needs, notably around critical national infrastructure projects and programmes. We look forward to continuing to help the UK Public Sector deliver better citizen outcomes in our capacity as a supplier on the new Network Services 3 agreement."

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion - supporting world-class public services that offer best value for taxpayers.

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Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e today announced its partnership with Five9, the leading provider of the Intelligent CX Platform. The collaboration will mark the next stage in the evolution of Exponential-e's UC and CC solution portfolios, providing their teams with the means to design and deliver customer service transformation for clients. This, in turn, will help establish the new breed of contact centre as a critical part of delivering exceptional customer experiences in the new age of rapidly evolving AI technology.

The Five9 intelligent CX platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Along with our people and the relationships they bring to our customer engagements, that is what creates our true CX difference.

As the ways in which we communicate and collaborate continue to evolve, the contact centre has become the focal point of many organisations' customer communication strategies. Exponential-e is working closely with a range of organisations across the private and public sectors to accelerate this journey, designing and delivering solutions that optimize the customer journey across every channel - empowering agents to deliver exceptional outcomes, while ensuring productivity and wellbeing are maintained.

Crucially Exponential-e and Five9 share a number of common values, including a focus on reliability, security, innovation, a commitment to service excellence, all delivered through a consultative approach.

The Five9 platform has a key role to play in this journey, providing Exponential-e's own specialists with a range of leading-edge tools to support modern organisations' increasingly sophisticated CX requirements.

Customer service has always been part of our company DNA, and partnering with Five9 was simply a logical next step. When we combine these tools with the right people and processes, I expect the results to be genuinely transformative for our customers, and their customers in turn.

Gareth Hayes
Head of UC & CX, Exponential-e.

Exponential-e's commitment to customer service has always stood out for us, and we're delighted to be partnering with them - not just to explore the full potential of these new solutions, but to ensure the human element remains at the heart of every customer interaction.

Thomas John
VP International, Partner Sales, Five9

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Exponential-e and Vysiion are now active on the NEW Crown Hosting II framework

Exponential-e and Vysiion are now active on the NEW Crown Hosting II framework

Exponential-e and Vysiion are pleased to announce that both our companies are now active on the new Crown Hosting II framework, which went live on the 24th November.

As with the original framework, Crown Hosting II provides public sector organisations across the UK with access to world-class hosting services that are both cost-effective and environmentally friendly, hosted at the Government's data centres of choice – all of which are accredited to 'Official' as standard.

Having already been present on the original framework since its inception, we have already established a world-class reputation for supporting Crown Hosting customers. This new framework will further enhance our ability to deliver an expanded range of services to public sector organisations, without requiring them to go through a costly and time-consuming procurement process. This includes:

  • Migration-as-a-Service. Hands-on support throughout every phase of the migration process, from proof-of-concept to design and delivery, ensuring the process can be completed with zero disruption to critical services.
  • Network Connectivity. Secure, highly resilient connections between sites and data centres, with direct Cloud access, WAN and HSCN connectivity available.
  • Managed IT Services - Public sector customers can also procure a range of complementary services and solutions such as proactive monitoring and support from our 24/7, UK-based NOC and CSOC via other frameworks, for a holistic, cradle-to-grave support service.
  • Governance, Risk, and Compliance. All services are accredited to global standards and delivered by personnel with all the appropriate clearances, to streamline the fulfilment of compliance obligations and allow for more effective risk management.
  • 24/7 Onsite Support. Our fully certified, security-cleared specialists are active with the Ark data centres, providing a range of support services, including our Smart Hands solution.


We are also able to deliver these services to commercial organisations who may be required to provide local services to public sector customers within the Crown Hosting data centres. We have data halls adjacent to the Crown Hosting facilities, which offer the same standards of security, resilience, and energy efficiency. These can be procured directly from us.

As with the previous framework, these services will continue to be delivered by our highly experienced engineers and architects, all of whom have earned the full complement of certifications and qualifications required to design and deliver public sector projects and draw on deep technical knowledge of the Crown Hosting data centres.

Contact us today to discuss your hosting requirements in depth and establish how we can best support you.

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Solent NHS Trust selects Exponential-e as a key technology partner

Solent NHS Trust selects Exponential-e as a key technology partner

Solent NHS Trust – a leading provider of community, mental health, and learning disability services – has approximately 6,000 staff that operate across 120 sites and has an annual income of over £255 million. The Trust's services are provided across a wide geographical area, covering Portsmouth, Southampton, the Isle of Wight, and parts of Hampshire. Services cover sites such as community hospitals and outpatient environments, as well as other community settings, such as health centres, children's centres, and within people's homes.

In 2021, noting the expiry of its current outsourced contract, the Trust made the decision to go out to tender in order to select a new group of technology partners to support a full revamp of their legacy IT infrastructure. Beyond the replacement of outdated hardware, this represented an opportunity for the Trust to develop a new operating model that would not only be fully optimised for the current healthcare landscape, but also offer ample room to scale and evolve in the future.

Following a rigorous tender process – focusing on candidates' technical capabilities and geographical reach, experience with the healthcare sector's singular compliance, governance, data protection challenges, responsiveness, and proactivity when it came to patient needs – Exponential-e were selected to support the delivery of:

Agile IT support, providing service desk and full life cycle end-user device management, freeing end users to focus on patient care

Modern, reliable end user devices (laptops etc.) that support remote working and increase productivity for the Trust's entire workforce

A seamless IT experience, allowing a mobile workforce, operating across all its locations, to move effortlessly between sites and devices, with associated IT service management tool sets

Effective technology change programmes, to ensure staff, end users, and patients enjoy the full range of available benefits

Critical to this new partnership is the close cultural fit between both organisations – something that became readily apparent throughout the tender process. In particular, the Trust's HEART values resonated especially strongly with the team at Exponential-e, who saw a close parallel with their own company culture – something that helped both teams quickly form a strong rapport.

As Afshin Attari, Director of Public Sector & Unified Platforms at Exponential-e, commented:

"It's an exciting period for the healthcare sector as a whole, with the higher adaption of new digital technology and ways of working. There is clear opportunity to make more effective use of data and digital technology by providing staff with better access to digital tools and patient records, and by bringing improvements to the planning and delivery of services, based on the analysis of patient and population data. It's partnerships like the one between Solent and Exponential-e that are keeping this momentum going, ensuring technological innovation is always in the service of patient care."

Andrew Strevens, Chief Executive Officer at Solent NHS Trust, elaborated:

"Exponential-e's experience in healthcare technology made them a strong potential partner, but it was their willingness to understand where we were, where we wanted to be, and – most importantly – their willingness to tackle any associated ICT challenges head-on. It has been exciting to see the level of engagement across every area of this project from teams at both companies, and I look forward to continuing our work together."

Over the course of the next six months, Exponential-e will manage the migration process, ensuring this does not create any disruption to the Trust's day-to-day operations, with dedicated account, service delivery, and operations teams working closely with internal teams and those from across the partner ecosystem to deliver an effective deployment. The teams from Exponential-e will be on-hand throughout this process and beyond, ensuring staff across all sites are properly supported and able to make use of these new tools straight away.

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Exponential‐e and The National Pathology Imaging Co‐operative (NPIC) join together in strategic partnership

Exponential‐e and The National Pathology Imaging Co‐operative (NPIC) join together in strategic partnership

Partnership will help accelerate cancer diagnosis and improve digital pathology for the NHS

Exponential‐e, the leading specialist in connectivity, cloud and unified communications solutions has today announced it has become the strategic platform provider for The National Pathology Imaging Co‐operative (NPIC). Exponential‐e will support NPIC's development of artificial intelligence (AI) to improve diagnosis and help deliver core technology platforms to support its deployment of digital pathology in the NHS.

NPIC is a unique collaboration between NHS, academia and industry partners and a world‐leading centre for applying AI research to the diagnosis of cancer and other diseases NPIC will deploy digital pathology scanners in a network of over 30 NHS hospitals across England, including fully digitising the pathology labs in 15 hospitals across the North of England. These scanners will support the implementation of digital pathology, enabling pathologist to make diagnoses using the images and develop artificial intelligence tools to assist them. The programme will generate more than 2.4 million images per year, which equates to at least 3 petabytes of data.

NPIC required a market‐leading digital partner to help design, implement, host and manage the centralised service to store the images in high performance systems and ensure a highly responsive user experience for NHS front‐line workers. The public sector procurement governed the selection process led by Leeds Teaching Hospitals NHS Trust. This concluded with Exponential‐e being selected as the chosen delivery partner.

Exponential‐e now provides NPIC with a platform for its centralised picture archiving and communication system (PACS) to sit on. This system will process and store the images in the Dell EMC PowerScale in tandem with the Dell EMC ECS Enterprise Object Storage, enabling them to be retrieved rapidly and shared digitally with doctors and labs, with speed. As part of information lifecycle management the Exponential‐e platform will automatically manage files according to retention periods moving them down to a lower tier of data storage for long‐term retention and to help control the cost of data growth for the programme.

The platform, which will be fully managed by Exponential‐e across two 3‐ tier data centres, and will additionally provide high speed connectivity to hospitals that are partners on the NPIC programme.

Bash Hussain, Deployment Director at NPIC says: "We have achieved a key milestone for the NPIC programme which has significant infrastructure needs for storage and processing of clinical images. Working alongside Exponential‐e will provide the programme with a resilient, scalable platform needed to meet both our clinical and research ambitions."

Jonathan Bridges, Chief Innovation Officer at Exponential‐e adds: "The work that NPIC is doing to improve patient diagnosis with AI and digital pathology is truly revolutionary and we are thrilled to be a part of its ground‐breaking work. Being a chosen partner of this project further validates the deep expertise that Exponential‐e has in the healthcare and life sciences sectors, and we are very much looking forward to seeing what NPIC can achieve over the coming years with our expert, digital support."

As the service evolves, AI platforms will be layered on top of the Exponential‐e platform. This will enable better customer centricity and accelerated patient diagnosis through increased automation. Enabling large scale image comparison, it will also support research and advanced diagnosis and deep learning‐based pattern recognition. Whilst the ability to gather further clinical, radiologic and genomic data will help to accurately diagnose diseases.

Charles Wilce, Sr. Dir. EMEA Sales for Unstructured Data Solutions at Dell Technologies comments: "The combination of Dell EMC PowerScale and Dell EMC ECS object storage with Exponential‐e technology will deliver AI‐driven insight for NPIC to improve both the quality and outcomes of patient treatment. By harnessing this data in the most meaningful ways, we're able to help our customers drive human progress through data insights and technology innovation."

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Exponential-e awarded Princess Royal Training Award for third year running

Exponential-e awarded Princess Royal Training Award for third year running

Exponential-e are pleased to announce that we are one of the forty-six winners at the 2021 Princess Royal Training, which acknowledge excellence in training and development across the UK. This represents Exponential-e's fifth PRTA award in three years - a huge achievement for our Learning & Development team.

Exponential-e's 2021 award pays tribute to the intensive training employees were provided with in response to the COVID-19 pandemic, providing them with the skills they needed to respond to customers' rapid move towards hybrid working throughout forty-three clinics, which were attended by 841 team members in total.

Training is a fundamental part of life at Exponential-e, helping our team members achieve their full potential. We extend our congratulations to the Learning & Development team, who have worked tirelessly to ensure the standard of training we offer continues to evolve, year after year.

Find out more about a career at Exponential-e

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Exponential-e Awarded CCA Global Standard Accreditation

Exponential-e Awarded CCA Global Standard Accreditation

Exponential-e are pleased to announce that we have just been awarded the CCA Global Standard - a globally-recognised accreditation that acknowledges excellence in organisations' customer service strategies. The CCA assessment process looks closely at a number of areas, including managing the transition to new working models, agent wellbeing, monitoring and analytics, and the overall customer journey. Its long-term goal is to raise standards of customer service across all sectors.

Earning this accreditation is a testament to Exponential-e's commitment to developing robust processes, motivated and well-supported teams, and an exceptional customer experience. We thank everyone involved in the assessment process!

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Exponential-e Secures Strategic Supplier Place on RM6100 Technology Services 3 Framework Agreement

Exponential-e Secures Strategic Supplier Place on RM6100 Technology Services 3 Framework Agreement

Crown Commercial Services are shortly to launch the RM6100 Technology Services framework agreement in July 2021, and Exponential-e Ltd are delighted to announce that they have been named as a supplier on Crown Commercial Service's Technology Services 3 framework.

The breadth of services on offer by the overall Exponential-e Group extends across all Lots on this framework, which will enable us to engage with Public Sector organisations in support of the full range of transformational service requirements. RM6100 TS3 is expected to run for 4 years, until Summer 2025.

Exponential-e are able to supply service offerings to organisations, either by Direct Award (via Service Offers advertised on eMarketplace), or through a Further Competition process, across any of the following Lots:

 Lot 1 - Technology Strategy and Service Design, which includes:

  • Strategy
  • Service Design


Lot 2 - Transition and Transformation
, which includes:

  • Transition/transformation success factors and their measurement
  • Project / Programme management
  • Transition/transformation process implementation, including multi-supplier environments


Lot 3a - End User Support,
which includes:

  • Support
  • End User Computing and Device Management


Lot 3b - Operational Management,
which includes:

  • IT Operations and Technology Estate Service Management
  • Security Management


Lot 3C - Technical Management,
which includes:

  • Network Infrastructure Management
  • Hardware and Software Asset Management


Lot 3D - Application and Data Management,
which includes:

  • Data Warehouse, Database and Data Management
  • Application Management, Support and Development


Lot 4 - Major Services Transformation Programmes

Exponential-e will be able to provide a range of services to deliver major services transformation programmes via this Lot. Services include:

  • Service Strategy and Design (as per Lot 1)
  • Transition and Transformation (as per Lot 2)
  • Operational Management (as per Lot 3)
  • Support for either single sourced or multi-sourced programme delivery


Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2019/20, CCS helped the public sector to achieve commercial benefits worth over £1bn - supporting world-class public services that offer best value for taxpayers.

This is a tremendous achievement for Exponential-e Ltd, and as testament to the success of our Public Sector Business, and we expect to maximise our presence on this framework for the betterment of our customers, our own organisation and for the UK taxpayers as ultimate beneficiaries.

Lee Wade - CEO and Founder, Exponential-e. 

Our Public Sector customers and prospects are already engaged to work with us, and we have every expectation of delivering best value for them, through this framework. We have a rich heritage operating as a trusted provider within the central and wider Public Sector markets, and our presence on Lot 4 specifically ensures our significant influence on the buying community continues to grow in strength and surety.

Afshin Attari - Director - Public Sector and Unified Platforms, Exponential-e.

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Exponential-e Delivers Future of Work with Citrix®

Exponential-e Delivers Future of Work with Citrix®

MSP leverages Citrix SD-WAN™ to help clients deliver consistent, secure, reliable work experience wherever work needs to get done

Christmas Change Freeze 2020

Christmas Change Freeze 2020

As we head towards the festive period, we wanted to provide you with an update on this year's Christmas change freeze.

Exponential-e Expands Public Sector Capabilities on G-Cloud 12

Exponential-e Expands Public Sector Capabilities on G-Cloud 12

Exponential-e Ltd continues its success in public sector business growth, with the expansion of its presence on the latest G-Cloud 12 framework, broadening the range of solutions it is able to offer public sector organisations to secure, optimise and futureproof their IT infrastructure.

Exponential-e enters Sunday Times PwC Top Track 250 for 2020

Exponential-e enters Sunday Times PwC Top Track 250 for 2020

Exponential-e is pleased to announce that we have been ranked 172nd on the 16th annual Sunday Times PwC Top Track 250.

L&T Technology Services, Exponential-e partner to jointly offer ‘new normal’ workplace transformation solutions

L&T Technology Services, Exponential-e partner to jointly offer ‘new normal’ workplace transformation solutions

Exponential-e, a UK-based leading & innovative CSP of enterprise connectivity & unified communications services, today entered into a strategic partnership with L&T Technology Services Limited (BSE: 540115, NSE: LTTS), a leading global pure-play engineering services company, to jointly offer workplace transformation solutions to customers working in the post-COVID environment.

Exponential-e win double at Princess Royal Training Awards 2020

Exponential-e win double at Princess Royal Training Awards 2020

Exponential-e's commitment to its employees' ongoing development was acknowledged for the second year running at the Princess Royal Training Awards (PRTAs), with the Engineers Customer Service Programme and Sales Academy Apprenticeship both receiving awards. The PRTAs acknowledge organisations across the UK that have achieved tangible commercial outcomes through the implementation of innovative training and skill development programmes.

Exponential-e awarded Best Cloud Communications Provider at UC Awards 2020

Exponential-e awarded Best Cloud Communications Provider at UC Awards 2020

Exponential-e is delighted to announce that we have been awarded Best Cloud Communications provider at the 2020 UC Awards.

The UC Awards are hosted by UC Today, the UK's leading publication on the field of Unified Communications and Collaboration. Each year, it acknowledges leaders in the field of UC, both in terms of new technologies and innovations in user experience and service delivery.

Exponential-e to deliver Secure Telemedicine solution to support the NHS and the Prison and Probation Service in the fight against COVID:

Exponential-e to deliver Secure Telemedicine solution to support the NHS and the Prison and Probation Service in the fight against COVID:

The COVID pandemic has affected the delivery of multiple services across the public sector and compelled organisations to review the way they deliver services. Exponential-e was able to rise to the challenge presented by NHS England and Her Majesty's Prison and Probation Service (HMPPS) and rapidly design and build a service that allows telemedicine services to be delivered securely on-site. This was done in conjunction with the appropriate teams in NHS England and HMPPS to ensure all services were compliant with the appropriate standards.

Exponential-e announces SD-HOME solution for home workers

Exponential-e announces SD-HOME solution for home workers

Exponential-e – the leading provider of Cloud, connectivity and communications solutions – recently announced the launch of its SD-HOME solution, designed to support organisations and their home workers by maintaining corporate network security while maximising the performance and availability of business-critical applications.

Nokia turns network information into actionable security insights for Exponential-e

Nokia turns network information into actionable security insights for Exponential-e
  • Nokia Deepfield helps Exponential-e to cost-effectively scale while ensuring optimal customer experience
  • Optimized use of network resources with real-time troubleshooting
  • Improved network security through next-generation DDoS detection with Nokia Deepfield