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Press Releases
Press Releases 2023 2024

Exponential-e Wins Five9 Global Partner Award

Exponential-e Wins Five9 Global Partner Award

Exponential-e is recognised for enabling and delivering success in helping organisations reimagine their customer experiences in 2023.

February 8, 2024 – Exponential-e has been named Global Partner by Five9, the provider of the Intelligent CX Platform. The Five9 2023 Global Partner Awards recognise the achievements of the Five9 global ecosystem of channel partners, systems integrators, strategic alliance partners, and Independent Software Vendors (ISV's).

Exponential-e partners with Five9 to deliver an industry-leading, omnichannel Contact Centre as-a-Service (CCaaS) platform, suitable for the modern customer journey.

"Our partnership with Five9 has always been built around our shared values and passion for exceptional CX at a time when the Contact Centre has become many organisations' primary point of contact with their customers. We firmly believe that the intelligent application of the right technologies has the potential to transform the way customer service excellence is achieved across a range of channels, so working with Five9 to bring our CCaaS solution to life was simply a natural fit. This award is a testament to both what's already been achieved, and what we will achieve together in the years ahead."

Gareth Hayes, Head of UC and CX, Exponential-e

"Our partners consistently provide a high level of value to Five9 and our joint customers. The continued growth we have experienced over the last several years would not have been possible without the global reach and stellar performance of our partners", said Jake Butterbaugh, Senior Vice President, Global Partners. "These partner award winners represent the best of the best. We are so happy to recognise them and are humbled and inspired by their commitment to Five9 and to delivering outstanding CX. Congratulations, Exponential-e, on your well-deserved recognition."

Five9 is on a mission to Bring Joy to CX™. The Five9 Global Partner Program and its 1,400+ members deliver excellence, integrity, and solutions that enable our joint customers to deliver exceptional customer experiences. The Five9 Intelligent CX Platform is a leading AI-powered CCaaS solution that elevates contact centre performance by empowering managers with actionable insights and intelligence, personalise customer experiences with self-service and their choice of channel to communicate, elevating businesses to deliver results ensuring the delivery of joyful agent and customer experiences.

To learn more about the Five9 2023 Global Partner Award winners, click here. 

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Exponential-e Five9 Global Partner Award CXaaS platform Omnichannel Contact Centre Customer Experience
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Press Releases
Press Releases 2023

Exponential-e Ltd Named a Supplier on Crown Commercial Service’s Network Services 3 Framework

Exponential-e Ltd Named a Supplier on Crown Commercial Service’s Network Services 3 Framework

Exponential-e Ltd have been named a supplier on Crown Commercial Service's Network Services 3 framework (RM6116) for the following Lots:

  • Lot 3a IoT and Smart Cities (Smart shared and connected spaces)
  • Lot 4c Contact Centre Solutions
  • Lot 4d Inbound Telephony Services


This framework is the third iteration of the Network Services agreement. After an intensive supplier and customer engagement and evaluation process, Exponential-e can now support public sector buyers to procure a wide range of technologies and solutions either via Direct Award or Further Competition, and with greater flexibility for contracting terms.

Afshin Attari, Director of Public Sector & Unified Platforms for Exponential-e comments, 

"This is truly a great achievement, and amazing result for Exponential-e as we aim to serve and deliver best value to the Public Sector. We know how crucial it is to our customers - old and new - that we retained our place as a supplier on this significant framework. Many buyers have already been enquiring about how they can use this framework to meet their operational needs, notably around critical national infrastructure projects and programmes. We look forward to continuing to help the UK Public Sector deliver better citizen outcomes in our capacity as a supplier on the new Network Services 3 agreement."

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion - supporting world-class public services that offer best value for taxpayers.

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Commercial Service’s Network Services 3 Framework Crown Commercial Service UK Public Sector RM6116
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Press Releases
Company Press Releases 2023

Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e Announces Partnership with Five9 to Drive Excellence in the Contact Centre through Digital Innovation

Exponential-e today announced its partnership with Five9, the leading provider of the Intelligent CX Platform. The collaboration will mark the next stage in the evolution of Exponential-e's UC and CC solution portfolios, providing their teams with the means to design and deliver customer service transformation for clients. This, in turn, will help establish the new breed of contact centre as a critical part of delivering exceptional customer experiences in the new age of rapidly evolving AI technology.

The Five9 intelligent CX platform facilitates billions of call minutes annually, and provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results. Along with our people and the relationships they bring to our customer engagements, that is what creates our true CX difference.

As the ways in which we communicate and collaborate continue to evolve, the contact centre has become the focal point of many organisations' customer communication strategies. Exponential-e is working closely with a range of organisations across the private and public sectors to accelerate this journey, designing and delivering solutions that optimize the customer journey across every channel - empowering agents to deliver exceptional outcomes, while ensuring productivity and wellbeing are maintained.

Crucially Exponential-e and Five9 share a number of common values, including a focus on reliability, security, innovation, a commitment to service excellence, all delivered through a consultative approach.

The Five9 platform has a key role to play in this journey, providing Exponential-e's own specialists with a range of leading-edge tools to support modern organisations' increasingly sophisticated CX requirements.

Customer service has always been part of our company DNA, and partnering with Five9 was simply a logical next step. When we combine these tools with the right people and processes, I expect the results to be genuinely transformative for our customers, and their customers in turn.

Gareth Hayes
Head of UC & CX, Exponential-e.

Exponential-e's commitment to customer service has always stood out for us, and we're delighted to be partnering with them - not just to explore the full potential of these new solutions, but to ensure the human element remains at the heart of every customer interaction.

Thomas John
VP International, Partner Sales, Five9

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Five9 platform UC and CC solution portfolios Intelligent CX Platform
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Press Releases
Press Releases 2021 2023

Exponential-e and Vysiion are now active on the NEW Crown Hosting II framework

Exponential-e and Vysiion are now active on the NEW Crown Hosting II framework

Exponential-e and Vysiion are pleased to announce that both our companies are now active on the new Crown Hosting II framework, which went live on the 24th November.

As with the original framework, Crown Hosting II provides public sector organisations across the UK with access to world-class hosting services that are both cost-effective and environmentally friendly, hosted at the Government's data centres of choice – all of which are accredited to 'Official' as standard.

Having already been present on the original framework since its inception, we have already established a world-class reputation for supporting Crown Hosting customers. This new framework will further enhance our ability to deliver an expanded range of services to public sector organisations, without requiring them to go through a costly and time-consuming procurement process. This includes:

  • Migration-as-a-Service. Hands-on support throughout every phase of the migration process, from proof-of-concept to design and delivery, ensuring the process can be completed with zero disruption to critical services.
  • Network Connectivity. Secure, highly resilient connections between sites and data centres, with direct Cloud access, WAN and HSCN connectivity available.
  • Managed IT Services - Public sector customers can also procure a range of complementary services and solutions such as proactive monitoring and support from our 24/7, UK-based NOC and CSOC via other frameworks, for a holistic, cradle-to-grave support service.
  • Governance, Risk, and Compliance. All services are accredited to global standards and delivered by personnel with all the appropriate clearances, to streamline the fulfilment of compliance obligations and allow for more effective risk management.
  • 24/7 Onsite Support. Our fully certified, security-cleared specialists are active with the Ark data centres, providing a range of support services, including our Smart Hands solution.


We are also able to deliver these services to commercial organisations who may be required to provide local services to public sector customers within the Crown Hosting data centres. We have data halls adjacent to the Crown Hosting facilities, which offer the same standards of security, resilience, and energy efficiency. These can be procured directly from us.

As with the previous framework, these services will continue to be delivered by our highly experienced engineers and architects, all of whom have earned the full complement of certifications and qualifications required to design and deliver public sector projects and draw on deep technical knowledge of the Crown Hosting data centres.

Contact us today to discuss your hosting requirements in depth and establish how we can best support you.

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