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Futureproofing Retail: Why tomorrow’s shopping experiences must all be built on the right digital foundation

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Whether it's in person or online, the way we shop has changed forever. Seamless flows of customer data are powering truly personalised, interconnected shopping experiences, with retailers willing to embrace the change positioning themselves ahead of the competition and developing world-class, instantly recognisable brands.
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How well do you really know your contact centre operation?

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It's often said that "You don't know what you don't know". This is especially true in the modern contact centre, where a range of different customer interactions are taking place on a near-constant basis, across a growing range of different channels. It might be tempting for managers to assume that if they aren't having any problems presented to them, everything is running perfectly.
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Leveraging pioneering SASE technology with Gartner’s 2024 Magic Quadrant™ Leader, Cato Networks

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Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.

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Balancing safety, security, and unforgettable welcomes in the Pub of the Future

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Like many longstanding institutions, Britain's world-renowned pubs are undergoing their own digital transformation journey, utilising leading-edge technologies to offer truly personalised experiences to patrons of all ages and backgrounds - from longstanding regulars visiting for their usual pint, to families looking for a meal, and young professionals working on the go. It's an exciting time for the sector as a whole, but at the same time, the drive for modernisation must not come at the expense of patrons' safety and enjoyment.

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The pub of the future: the data-driven transformation of a great British institution

The pub of the future: the data-driven transformation of a great British institution

Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.

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Why Legal firms are the natural home of hybrid Cloud infrastructure

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Although digital transformation amongst Legal firms has typically been comparatively slow compared to other sectors, the journey has picked up speed over the course of the last decade.

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Data-driven manufacturing - laying the foundation for tomorrow’s interconnected workflows

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Manufacturing workflows are evolving at an unprecedented rate, and the trend shows no signs of slowing down. The increasing effectiveness and affordability of 'smart' technologies and the Internet of Things means IT and OT are increasingly interconnected, with increasing volumes of data flowing between sites and devices on an ongoing basis.

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It is a challenging time for the Manufacturing sector, but focusing on operational efficiency can still provide the leading edge

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The past few years have been challenging for the global Manufacturing sector, with both Brexit and COVID-19 creating a wide range of operational disruptions whose impact is still being felt. Indeed, as recently as January 2023, we saw UK manufacturing shrinking for the sixth consecutive month1.

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Re-connecting society – improving prosperity, sustainability, and wellbeing through local connectivity infrastructure partnerships

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Policymakers have now recognised that world-class digital connectivity and fast internet connections are as essential to the future of the society now as ports, railways, airports, and highways were throughout the last two centuries. Those systems transformed the way people lived and worked, irrevocably changing human conceptions of distance, speed, and time.

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The Pillars of Connected Construction

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Achieving successful digital transformation across the Architecture, Engineering and Construction Sector.  

New technologies are transforming every aspect of how projects are brought from conception to completion across the AEC sector. As a result, numerous leaders across the sector are accelerating their digital transformation plans, embracing the Cloud, AI, big data, and IoT in order to both overcome their immediate challenges and bring their long-term business goals closer.

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Understanding the Five Time Thieves and Retaking Control of Your Most Precious Resource

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We're all trying to do more with less, whether that's making our monthly shop go further and reducing our utilities consumption at home or doing more with our organisations' available budgets and resources in our professional lives. But while getting the most out of the resources we have available is certainly admirable and sensible, our most precious resource – one that we cannot replenish once it's been used – is all-too-frequently neglected: our time.

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The true meaning of digital transformation (it’s more than just reorganisation and technology)

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After several years of serious global upheaval, it is clear that resilience, agility, and the ability to adapt to the unexpected are critical priorities for all organisations – regardless of size or sector. However, this accelerated pace of change has, in many cases, revealed the limitations of existing IT services. With an increasing emphasis on on-demand services and a highly fluid workforce, legacy services and their systems often struggle to support new propositions and customers' evolving needs, which will – in turn – make maintaining a competitive advantage difficult, if not near impossible.

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Technology and the third sector: a positive force for social change

Technology and the third sector: a positive force for social change

"Not-for-profit organisations have provided a trusted and valued source of independent advice for people throughout England for many years. They are a vital part of our national support infrastructure and somewhere to turn to in times of crisis."

Nick Hurd, MP

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North Star

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Optimising internal and external communications for a top housing association About North Star Born in 2006 from the merger of the Endeavour and Teesd...

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  2582 Hits

NHS Digital

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Bespoke technology solutions for the UK healthcare sector's digital pioneer About NHS Digital NHS Digital is the entire UK health and social care syst...

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Stephen George

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A leading architectural practice pioneers Cloud migration within their industry  About Stephen George + Partners  Stephen George + Partners ...

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Adversity into opportunity: transforming the legal sector’s view of IT

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It's impossible to overstate the impact COVID-19 has had on businesses throughout the UK, forcing organisations to rethink their approaches to work, and – in many cases – redesign their infrastructures to accommodate the Government's new requirements for remote working. The legal sector is no different, but has been hit especially hard, due to the preponderance of cumbersome legacy systems that need to be migrated and updated, and a generally slow rate of digital transformation across the entire industry.
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AI and Big Data

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In 2019, we worked with a customer who owns and operates a mine in Mozambique to help them identify their key business objectives and advise them on how to succeed on these. Throughout our discussions with them, we defined the below key objectives:

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How your organisation can be more flexible

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In today's competitive environment, being flexible is a fundamental part of any business strategy to survive. To be flexible, organisations must make the necessary changes needed to respond effectively to the changing market. One simple way organisations can increase their flexibility is by using the innovative technology solutions and services that are available.

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How technology enables organisations to be more agile

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Although 'agile' has become a hype word, it is an important concept that organisations should strive to achieve in a world of continuous change and uncertainty. Being agile enables organisations to be more adaptive and reactive to the changing market, allowing them to respond quickly to customers' demands to keep a competitive edge.
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