Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

From routine surveillance to transformational service quality: Why retailers are embracing the next generation of integrated CCTV

Why-retailers-are-embracing-the-next-generation-of-integrated-CCTV
For many years, retailers' CCTV systems and IT infrastructure have operated in relative isolation, competing for space and resources whilst never utilising the full potential of their combined power. The good news is that next-generation IT infrastructure is increasingly bridging this gap, in order to reduce costs, simplify infrastructure, and allow retailers to access a range of actionable data streams through AI and analytics.
  2048 Hits

Leveraging pioneering SASE technology with Gartner’s 2024 Magic Quadrant™ Leader, Cato Networks

blog-header-cato-networks-the-sase-leader

Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.

  979 Hits

How well do you really know your contact centre operation?

blog-header-how-well-do-you-really-know-your-contact-centre-operation
It's often said that "You don't know what you don't know". This is especially true in the modern contact centre, where a range of different customer interactions are taking place on a near-constant basis, across a growing range of different channels. It might be tempting for managers to assume that if they aren't having any problems presented to them, everything is running perfectly.
  585 Hits

When it comes to AI in the contact centre, the first steps are the most critical…

blog-header-when-it-comes-to-ai-in-the-contact-centre
Customer service is in the middle of a deeply transformative period. Regular readers of this blog will already be familiar with the role AI has to play in this journey, and the way technologies like machine learning and Natural Language Processing (NLP) are transforming the customer experience.
  554 Hits

From Analogue to Digital and Beyond - The Potential Impact of AI on the UK’s Healthcare Services

Analogue-to-Digital-AI-in-Healthcare_BlogHeader

On the morning of 12th September 2024, the UK Health Secretary, Wes Streeting, pinpointed three 'big shifts' that would be required to transform the NHS:

  • From hospital to community care
  • From analogue to digital
  • From treating sickness to preventing it
  1089 Hits

AI in the Contact Centre: People, Bots, and the New Customer Experience

AI-in-the-Contact-Centre-People-Bots-and-the-New-Customer-Experience

In the space of just a few short years, Artificial Intelligence (AI) has gone from being a somewhat niche field, to front and centre in the public consciousness. With the rise of ChatGPT and similar platforms, there is much speculation about where this technology is heading, and what its impact will be on our personal and professional lives. Indeed, organisations across numerous sectors are already exploring the different ways it can be utilised to reduce costs, optimise efficiency, and improve service quality.

  2065 Hits

Maintaining operational resilience in a changing Finance sector

blog-header-Maintaining-operational-resilience-in-a-changing-Finance-sector

The Finance sector has always been one of the most dynamic, rapidly evolving industries, and this shows no signs of changing any time soon. But while shifts in the landscape may well open new opportunities, they will also come with new challenges, and it is the organisations who are ready and able to face these head-on who will continue to thrive in the years ahead.

  1618 Hits

Why is Object Storage the right solution to underpin your Artificial Intelligence, Machine Learning, Big Data, and IoT analytics strategies?

Why-is-Object-Storage-the-right-solution-to-underpin-your-Artificial-Intelligence-Machine-Learning-Big-Data-and-IoT-analytics-strategies

Selecting the right storage architecture is essential for organisations that are leveraging Artificial Intelligence (AI), Machine Learning (ML), Big Data and IoT analytics. For example, AI applications that involve scientific and medical research create and interact with numerous large files, and therefore need a storage system that can scale to a petabyte level, with zero restrictions. Similarly, ML applications and Big Data projects require a scalable, cost-effective storage solution to accommodate the high volumes of data that will be produced. This raises the question of which storage solution enterprises should use to underpin their overall analytics strategies.

  2847 Hits

What is digital pathology, and how is it helping the Healthcare sector realise the full potential of its data?

What-is-digital-pathology-and-how-is-it-helping-the-Healthcare-sector-realise-the-full-potential-of-its-data

The healthcare sector generates higher volumes of patient data on a daily basis than ever before - all of which conceals a rich vein of opportunities to optimise efficiency and enhance patient care. The demand for more efficient diagnosis and more effective management of data has naturally led to the rise of digital pathology and - in turn - the Picture Archiving and Communication Systems (PACS) that underpin these initiatives.

  2930 Hits

Retail 4.0: Envisioning a new era of sustainable shopping

retail-4.0-Envisioning-a-new-era-of-sustainable-shopping

When it comes to building brand loyalty, customers increasingly expect the retailers they shop from - whether that's online, in person, or via click-and-collect - to demonstrate tangible efforts to operate in an ethical, sustainable, and environmentally friendly manner in everything they do.

  1642 Hits

The Retail sector is fundamentally changing, and technology has a critical role to play

The-Retail-sector-is-fundamentally-changing-and-technology-has-a-critical-role-to-play
The past decade has been a challenging one for the Retail sector, to say the least. Much has already been written about the impact of online shopping and streaming services on the high street, and the rise of COVID-19 and recent supply chain disruptions have only compounded the challenges facing even the most established brick-and-mortar retailers.
  1420 Hits

Data-driven manufacturing - laying the foundation for tomorrow’s interconnected workflows

blog-header-datadriven-manufacturin_20230615-143318_1

Manufacturing workflows are evolving at an unprecedented rate, and the trend shows no signs of slowing down. The increasing effectiveness and affordability of 'smart' technologies and the Internet of Things means IT and OT are increasingly interconnected, with increasing volumes of data flowing between sites and devices on an ongoing basis.

  1531 Hits

The pub of the future: the data-driven transformation of a great British institution

The pub of the future: the data-driven transformation of a great British institution

Like many fixtures of our lives, Britain's pubs were heavily impacted by COVID-19, with their familiar patrons unable to come in for a post-work drink, or meet with friends at the weekend. But while it was undoubtedly a difficult period for the industry as a whole, this great British institution did as it has always done, and adapted to suit its patrons' evolving requirements.

  1961 Hits

Intelligent automation, effortless manufacturing

Intelligent-automation-effortless-manufacturing



Effective manufacturing workflows are all about doing things more efficiently - from the simplest tasks to the most complex. While this is an ostensibly simple concept, the increasingly interconnected, global nature of modern manufacturing workflows hides a number of challenges, with even the briefest period of downtime potentially costing thousands of pounds, particularly during periods of increased consumer demand.

However, the increasing sophistication of artificial intelligence (AI) and 'smart' technologies offers a rich vein of opportunities here, allowing routine processes to be automated, where possible and appropriate. Not only will this significantly improve the overall efficiency of manufacturing processes, if successfully executed, it will lead to long-term cost savings and free staff to focus their attention on activities that will lead to fresh innovations and sustainable business growth.

With that in mind, let's consider where AI-powered automation can be of most use across manufacturing workflows…


Streamlined, proactive maintenance processes

The rollout of interconnected sensors at manufacturing sites ensures any faults can be automatically tracked, identified, and escalated to the appropriate team, ensuring the resulting downtime can be kept to the absolute minimum. Beyond ensuring a swift response to any unexpected faults, collating the data generated by these sensors and applying machine learning technologies will allow any trends to be identified and routine maintenance processes adapted accordingly, helping to resolve potential faults before they occur and ensuring costly downtime can be avoided altogether.

And, as a bonus, this will help reduce machines' energy consumption in the long term, further reducing costs and bringing manufacturers another step closer to achieving their environmental goals!

Stress-free quality control

Even the most stringent quality control processes are vulnerable to human error, but AI will not only offer a greater level of consistency, but also allow products to be examined with a level of detail that would be impossible otherwise, particularly for especially small or complex products (computer chips, for example). This way, even the most miniscule defects can be quickly identified before products reach customers, even during the busiest production cycles. 

Maximum control and visibility of global supply chains

The vast range of materials utilised across manufacturing operations that must be sourced from around the world means that supply chains are inherently complex. This means there is huge potential for disruption and, in turn, downtime if any area of the supply chain fails. But just as with the machines on factory floors, AI and smart sensors allow for micro and macro views of manufacturers entire supply chains, covering everything from vehicles to individual parts. By monitoring this data and implementing effective analytics, potential disruptions can be predicted and factored into project timelines. 

Developing safer factory floors

Finally, amidst all the excitement about the possibilities offered by AI, let's not forget the people who continue to drive effective manufacturing operations! The smart sensors deployed across factory floors can be complemented with wearable sensors for employees. This will ensure the risk of injury from machinery is minimised, while simultaneously supporting wider health & safety initiatives, and thus helping maintain a safer working environment. For example, in environments where employees may be required to lift heavy objects, the data generated by the wearable sensors can be used to avoid injuries by ensuring correct procedures are followed when doing so.

This is all just scratching the surface of what AI-powered automation can potentially offer manufacturers. Leaders across the industry are already exploring the full potential of these technologies, with the support of trusted technology partners, so new opportunities and innovations are sure to keep revealing themselves in the months and years ahead. As we're already seeing in our own ongoing work with manufacturers across the UK, the rise of AI shows no signs of slowing down, so don't hesitate to contact us if you'd like to discuss how it can transform your own operations. It's an exciting time for the entire sector, and we look forward to exploring it with you!

  1348 Hits

Balancing safety, security, and unforgettable welcomes in the Pub of the Future

blog-header-Balancing-safety-security-and-unforgettable-welcomes-in-the-Pub-of-the-Future

Like many longstanding institutions, Britain's world-renowned pubs are undergoing their own digital transformation journey, utilising leading-edge technologies to offer truly personalised experiences to patrons of all ages and backgrounds - from longstanding regulars visiting for their usual pint, to families looking for a meal, and young professionals working on the go. It's an exciting time for the sector as a whole, but at the same time, the drive for modernisation must not come at the expense of patrons' safety and enjoyment.

  1204 Hits

Retail 4.0: How technology is driving the move from products to experiences

Retail-4.0-How-Technology-is-driving-the-move-from-prodcuts-to-experiences
For a number of years now, the evolution of the Retail sector has typically been positioned as brick-and-mortar shops - including many longstanding fixtures of UK highstreets - fighting a losing battle against online retailers, such as the seemingly monolithic Amazon. However, the reality of the situation is not quite so clear cut…
  1546 Hits

Tomorrow’s shopping experience isn’t just coming… It might already be here

Tomorrows-shopping-experience-isnt-just-coming-It-might-already-be-here
When you think of a truly world-class shopping experience, what are the key elements that immediately spring to mind? For most of us, it's the personal touches… We're greeted by name by a familiar shopping assistant, who's already familiar with our preferences and purchasing habit. They'll guide us through the entire experience, offering advice and special offers throughout. Regardless of the actual quality of the product or service, it's these touches that will establish it as high-end in the minds of shoppers and encourage them to cultivate relationships with specific brands. It's a model that the world's most renowned retailers have cultivated for years.
  2378 Hits

AI and Big Data

AI-and-Big-Data

In 2019, we worked with a customer who owns and operates a mine in Mozambique to help them identify their key business objectives and advise them on how to succeed on these. Throughout our discussions with them, we defined the below key objectives:

  3696 Hits