Sales: 0845 470 4001 | Support: 0845 230 6001 | Contact Form | NPS

How well do you really know your contact centre operation?

blog-header-how-well-do-you-really-know-your-contact-centre-operation
It's often said that "You don't know what you don't know". This is especially true in the modern contact centre, where a range of different customer interactions are taking place on a near-constant basis, across a growing range of different channels. It might be tempting for managers to assume that if they aren't having any problems presented to them, everything is running perfectly.
  241 Hits

Leveraging pioneering SASE technology with Gartner’s 2024 Magic Quadrant™ Leader, Cato Networks

blog-header-cato-networks-the-sase-leader

Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.

  648 Hits

From Analogue to Digital and Beyond - The Potential Impact of AI on the UK’s Healthcare Services

Analogue-to-Digital-AI-in-Healthcare_BlogHeader

On the morning of 12th September 2024, the UK Health Secretary, Wes Streeting, pinpointed three 'big shifts' that would be required to transform the NHS:

  • From hospital to community care
  • From analogue to digital
  • From treating sickness to preventing it
  604 Hits

When it comes to AI in the contact centre, the first steps are the most critical…

blog-header-when-it-comes-to-ai-in-the-contact-centre
Customer service is in the middle of a deeply transformative period. Regular readers of this blog will already be familiar with the role AI has to play in this journey, and the way technologies like machine learning and Natural Language Processing (NLP) are transforming the customer experience.
  311 Hits

AI in the Contact Centre: People, Bots, and the New Customer Experience

AI-in-the-Contact-Centre-People-Bots-and-the-New-Customer-Experience

In the space of just a few short years, Artificial Intelligence (AI) has gone from being a somewhat niche field, to front and centre in the public consciousness. With the rise of ChatGPT and similar platforms, there is much speculation about where this technology is heading, and what its impact will be on our personal and professional lives. Indeed, organisations across numerous sectors are already exploring the different ways it can be utilised to reduce costs, optimise efficiency, and improve service quality.

  1924 Hits