The way the hospitality & leisure industry interacts with guests is constantly evolving, with cutting-edge technology offering new channels for everything from making bookings, to checking in, ordering additional services and entertainment, and billing.
This type of multi-channel service delivery must be underpinned by a secure, scalable and cost-effective IT infrastructure, which will allow hospitality & leisure organisations to pivot in response to an ever-evolving landscape, optimising application performance, protecting guests' sensitive data, and taking advantage of new channels for marketing and gathering feedback - all while retaining the all-important human touch.
Putting all this into practice requires a successful digital transformation process and the ongoing support of a trusted IT partner – a role Exponential-e is perfectly placed to fulfil.
These case studies offer real-world examples of how Exponential-e has helped organisations across the UK's hospitality & leisure sector affect their own digital transformations, ensuring they can continue to offer their guests incredible experiences, every time.
2020 has proven a challenging time for the global hospitality sector. As with virtually every industry impacted by COVID-19, the sector has been forced to completely re-evaluate the way it delivers its services, in order to comply with government regulations and - most importantly - guarantee the continued safety of both guests and staff.
