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Philip Simpson
Cloud Company Connectivity Data Digital Transformation SD-WAN Retail Internet of Things COVID-19 coronavirus Customer Service Net Promoter Score Cyber Security Artificial Intelligence Big Data

Retail 4.0: How technology is driving the move from products to experiences

Retail-4.0-How-Technology-is-driving-the-move-from-prodcuts-to-experiences
For a number of years now, the evolution of the Retail sector has typically been positioned as brick-and-mortar shops - including many longstanding fixtures of UK highstreets - fighting a losing battle against online retailers, such as the seemingly monolithic Amazon. However, the reality of the situation is not quite so clear cut…
Tags:
Digital Transformation immersive customer experience high performance network Retail sector omnipresent
  1442 Hits
Isi Iredia
Company Aviation COVID-19 coronavirus

5 Things Airports and Airlines Ought to Consider in a Post-Coronavirus World

Airlines_blog_cover

The global Aviation industry has been hit hard by the coronavirus pandemic. Around the world airport terminals are deserted due to travel bans and enforced lockdowns, fleets of planes are parked in their hundreds in hangars and employees have been laid off or furloughed.

Tags:
Post-Coronavirus World considerations aviation Body Temperature Scanners global lockdown
  1727 Hits
Amy Springford
Company Culture Remote Working Distributed Workforce COVID-19 coronavirus Home Office Working from home Customer Service Net Promoter Score

Making customer service really count, in lockdown and beyond

customer-service-blog
It's been 11 weeks since the UK went into lockdown and for those of us that are lucky enough to be able to work from home, the novelty may be starting to wear off. As screen time reaches an all-time high, the reality of technology and phone calls being our only method of communication with our friends, customers, partners and colleagues can be tiresome.
Tags:
customer service real-time Net Promoter Score customer feedback escalation path accountability
  2038 Hits
Luke Armstrong
Company SD-WAN Remote Working COVID-19 coronavirus video calling Home Office SD-HOME Working from home

The changing face of operational resilience in the current pandemic

The-changing-face-of-operational-resilience-in-the-current-pandemic

"The world will never be the same after Coronavirus…"

I kept hearing this phrase a few weeks ago and had no idea why people were saying it. Why would the world never be the same again? It didn't make any sense to me, surely once this is over it will all go back to the same way it was before, right? Wrong.

Tags:
distributed workforce collaboration COVID-19 remote working operational resilience
  1854 Hits
Isi Iredia
Company Digital Transformation Employees Remote Working Distributed Workforce COVID-19 coronavirus video calling Home Office Working from home

The Future Workplace in a Post-Coronavirus World

The-Future-Workplace-in-a-Post-Coronavirus-World

The current global stay at home policy has fundamentally changed how we all work. Many around the world have become accustomed to the daily use of teleconferencing tools, instant messaging platforms and shared documents hosted in the Cloud.

Tags:
distributed workforce COVID-19 future workplace unified communications video-conferencing
  2260 Hits
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