It's been 11 weeks since the UK went into lockdown and for those of us that are lucky enough to be able to work from home, the novelty may be starting to wear off. As screen time reaches an all-time high, the reality of technology and phone calls being our only method of communication with our friends, customers, partners and colleagues can be tiresome.

Exponential‐e, the British cloud and network provider, has announced its implementation of a real‐time Net Promoter Score platform that enables customers to leave feedback instantaneously and receive a response in a matter of hours from a technically trained manager.