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Press Releases
Company Press Releases 2025

Exponential-e Proud to Join Team Forces in Support of the Armed Forces Community

Team-Forces-PR

16 February 2025 - Exponential-e is proud to announce its new partnership with Team Forces, joining as a bronze member to help champion the wellbeing of the UK armed forces community through sport, challenge, and adventure.

As part of this collaboration, Exponential-e will contribute funding to support a broad range of sporting and adventurous activities designed to promote physical fitness, mental resilience, and a strong sense of community among service personnel, veterans, and their families.

"At Exponential-e, we are incredibly proud to support the armed forces community by partnering with Team Forces. Becoming a member allows us to contribute to the impactful work they do, fostering resilience, teamwork, and wellbeing through sport and adventure. We look forward to being an active part of this community and supporting initiatives that empower serving personnel, veterans, and their families."

Jonathan Bridges, CIO Exponential-e

 Team Forces supports individuals from across all branches of the armed forces, offering opportunities to engage in physical activity that promotes confidence, wellbeing, and personal development. Exponential-e's contribution will support both direct sports sponsorship and the Team Forces 'good causes' fund - a programme providing grants for adventurous challenges, particularly those benefitting wounded, injured, and sick (WIS) veterans.

"A warm welcome to our newest bronze member Exponential-e. Their support will allow military personnel and the wider armed forces community to engage in a variety of sports and adventurous challenges. Maintaining physical fitness and mental resilience leads to a better quality of life, and together with Exponential-E, Team Forces will help our best get even better."

Maj Gen Lamont Kirkland, CEO Team Forces

This partnership reflects Exponential-e's broader commitment to responsible business, and to recognising the unique sacrifices and contributions of those who serve. 

ABOUT EXPONENTIAL-E

Exponential-e is a leading UK-based technology company, delivering innovative connectivity, cloud, and IT services to businesses across a wide range of sectors. Known for its customer-first approach and commitment to excellence, Exponential-e combines technical expertise with a deep sense of corporate responsibility. www.exponential-e.com

ABOUT TEAM FORCES 

Team Forces improves the lived experience for the armed forces community through the power of sport, challenge and adventure. Our initiatives improve health, wellbeing and recovery by promoting excellence, equality and inclusion. We help the best get better. 

Team Forces is endorsed by the MoD and delivered by Team Forces Funding Ltd in collaboration with Team Forces Foundation (charity number 1144004). teamforces.org
  3426 Hits
Exponential-e
Company Connectivity Security Network SASE

Streamlined management, unparalleled protection: How SASE is ushering in the third generation of network security

blog-header-streamlined-management-unparalleled-protection

The security of enterprise networks is a critical priority for all organisations across the public and private sectors, as they are forced to contend with an increasingly turbulent cyber threat landscape. As a result, network teams increasingly find their roles overlap with their organisations' cyber security strategies, with numerous siloed elements now converging.

Tags:
SASE Cyber Security connectivity Cloud managed SASE solution
  393 Hits
Graham Cluley
Company Healthcare Cyber Security Data Protection

£3 million fine for healthcare MSP with sloppy security after it was hit by ransomware attack

3-million-fine-for-healthcare-msp-with-sloppy-security-after-it-was-hit-by-ransomware-attack

A UK firm has been hit by a £3.07 million fine after being hit by a ransomware attack that exposed sensitive data related to almost 80,000 people, and disrupted NHS services.

Tags:
cybersecurity LockBit NHS healthcare
  63838 Hits
Afshin.Attari
Company Healthcare SIAM

The importance of knowing your legacy systems

the-importance-of-knowing-your-legacy-systems

The level of legacy debt varies widely across the NHS and a recent report from the Department of Science Technology and Innovation (DSIT) has revealed that legacy technology can range from as little as 10 to as much as 60-70%. This reliance on outdated systems presents a significant cyber security challenge, heightened by the fact that 15% of surveyed organisations could not estimate the size of their legacy estate. The report also highlights that these systems are high-risk, prone to security vulnerabilities, lack support, and subject to operational failures.

Tags:
healthcare NHS legacy systems cyber security
  305 Hits
Suzette Bouzane Meadows
Company Unified Communications Digital Transformation Artificial Intelligence Contact Centre

Talking, listening, optimising: rethinking the customer journey in the new era of AI

talking-listening-optimising-rethinking-the-customer-journey-in-the-new-era-of-ai
In the contact centre, the customer journey is everything. Every potential point of interaction must be carefully considered, with systems and processes established to maximise the chances of a fast, satisfactory resolution.
Tags:
Contact centre ai unified communications automation artificial intelligence
  642 Hits
Exponential-e
Connectivity Security Network SASE

The Four Pillars of Modern Networking

the-four-pillars-of-modern-networking

Whatever sector you operate in and whatever your long-term business goals, your network is the foundation of your future success. With the distributed workforce now firmly established and customer interactions taking place over an evolving range of channels, business is now truly interconnected, with seamless, secure dataflows its lifeblood.

Tags:
SASE Network Cyber Security connectivity Cloud
  772 Hits
Press Releases
Press Releases 2025

University of Sussex partners with Exponential-e to implement a managed Cyber Security Operations Centre

University-of-Sussex-partners-with-Exponential-e-to-implement-a-managed-Cyber-Security-Operations-Centre

Collaboration with Exponential-e will strengthen the university's cyber security capabilities as part of its long-term cyber strategy.

January 2025 - Exponential-e, a pioneer in cloud, connectivity, communications, and cyber security, has been selected by the University of Sussex to provide a fully managed Cyber Security Operations Centre (SOC) to detect and respond to cyber threats in real time.

Located near Brighton in the south of England, the University of Sussex is a leading higher education and research institution, home to over 18,500 students and nearly 3,500 staff. As part of its ongoing commitment to enhancing cyber security, the University has created a Cyber Security Programme, partnering with Exponential-e to implement a fully managed SOC, to support its vision.

The SOC, which will operate as a hybrid model, will see Exponential-e work in close collaboration with the University's internal IT Services team. Together they will ensure that cyber security capabilities are strengthened, providing 24 / 7, 365 days a year monitoring, threat detection and response.

The key benefits that the managed SOC service will deliver is an increased capacity for earlier detection and response to events, incidents, and threats to minimise disruption to IT services, leading to a reduction in the number and severity of cyber incidents that occur.

Suzanne Elmore, Cyber Security Manager, at the University of Sussex, said: "In an ever-changing threat landscape, there is a continual need for improved insight and awareness of emerging cyber threats within the University. Working with Exponential-e to deliver the managed SOC, we will be able to access an informed source of intelligence to efficiently monitor threat analysis and respond to cyber threats, 24/7."

Afshin Attari, Director of Public Sector at Exponential-e, said: "We understand the complexities of malicious behaviour and have deep rooted experience counteracting emerging threats, so we are looking forward to working with the University of Sussex to support its forward-thinking cyber strategy. The managed SOC service will not only monitor and manage threat analysis for quicker response rates to minimise IT disruption for students and staff, but it will also help to reduce the University's exposure to financial and reputational risk from cyber security threats."

The contract spans an initial period of three years following implementation, with two annual extension options to a maximum of five years total.

‐‐ ENDS ‐‐

Tags:
Cyber Security Operations Centre SOC University of Sussex threat detection monitoring
  23756 Hits
Press Releases
Press Releases 2025

Exponential-e partners with IBM on Emergency Services Network

Exponential-e-partners-with-IBM-on-Emergency-Services-Networ2k

15 January 2025 - Exponential-e, a pioneer in cloud, connectivity, communications, and cyber security, today announces that it has been selected by the Home Office's Emergency Services Mobile Communications Programme to develop mission-critical solutions for the Government's Emergency Services Network (ESN) - the only UK company to be selected for this prestigious contract.


  • Exponential-e to support lead User Services supplier IBM on network to connect emergency services communications led by the Home Office
  • The Emergency Service Network will coordinate efforts and responses from 300,000 frontline staff and deliver on the government's Plan for Change 

Working with IBM as the lead User Services supplier, Exponential-e's expertise as an ecosystem partner will be instrumental in supporting the delivery of a secure and highly available communication network, ensuring the ESN is equipped to meet the demands of emergencies.

Led by the Home Office, the ESN will implement the next generation of fast, safe, and secure voice, video, and data communication, allowing more than 300,000 frontline emergency services responders to work in tandem and coordinate efforts faster when protecting and aiding members of the public.

Police forces, fire services and ambulance trusts will be able to share live data and imagery, location reports and essential public safety information as they work on time-critical rescue and response efforts.

"We are honoured to provide a key role in this vital programme which represents a transformative step in modernising communications for emergency services across the UK," said Lee Wade, CEO, Exponential-e. "This project represents a tremendous opportunity for Exponential-e to expand our presence in the public safety sector and build on our experience in providing high-performance network and managed services."

Exponential-e will help ensure the infrastructure delivers the reliability and resilience required to enable faster access to data to frontline service users in emergency situations and serve the public more effectively.

"We are proud to support the Emergency Services Network in delivering a secure and resilient communications platform to empower frontline emergency services" said Rahul Kalia, Managing Partner, IBM Consulting UK and Ireland. "Working with our ecosystem partners, we will deliver mission-critical services for first responders to enhance safety in our communities across Great Britain. We are committed to work with the government to deliver this in a timely and cost-effective manner."

The ESN programme will see IBM, Exponential-e and ecosystem partners deliver the network and IT infrastructure for the new contract over seven years, with an option for a two-year extension.

Providing the emergency services with improved technology is a key part of the government's drive to make the nation's streets safer, which is a crucial part of the Prime Minister's Plan for Change.

‐‐ ENDS ‐‐

Introducing the Emergency Services Network Project

Exponential-e and the rest of IBM's partner ecosystem discuss the Emergency Services Network project, and how our collective experience and capabilities will transform the way Blue Light services are delivered across the UK.

Tags:
Emergency service network ESN emergency services mobile communications programme IBM UK Home Office
  29866 Hits
Graham Cluley
Company Public Sector Cyber Security Business Continuity Ransomware Disaster Recovery Data Protection

UK Government proposes ransomware payment ban for public sector

uk-government-proposes-ransomware-payment-ban-for-public-sector

The UK government has proposed extending its ban on ransomware payments to cover the entire public sector in an attempt to deter cybercriminal attacks and protect taxpayers.

Tags:
Cyber security ransomware data protection Remediation disaster recovery
  61445 Hits
Exponential-e
Cloud Company IT Services Unified Communications Public Cloud Managed Services Microsoft Teams Managed IT

Everything you need to know about Microsoft’s recently announced pricing updates

everything-you-need-to-know-about-microsofts-recently-announced-pricing-updates
As part of an ongoing effort to offer greater consistency and transparency across their full range of solutions, Microsoft have recently announced several pricing updates.
Tags:
Microsoft managed IT Microsoft 365 Microsoft Teams Microsoft licences
  1348 Hits
Graham Cluley
Cyber Security Business Continuity Ransomware Disaster Recovery Data Protection

Ransomware-hit vodka maker Stoli files for bankruptcy in the United States

blog-header-ransomware-hit-vodka-maker-stoli-files-for-bankruptcy-in-the-united-states

Stoli Group USA, the US subsidiary of vodka maker Stoli, has filed for bankruptcy – and a ransomware attack is at least partly to blame.

The American branch of Stoli, which imports and distributes Stoli brands in the United States, as well as the Kentucky Owl bourbon brand it purchased in 2017, was hit by a ransomware attack in August 2024.

Tags:
Cyber security ransomware data protection Remediation disaster recovery
  106905 Hits
Andrew Chant
Company Connectivity Digital Transformation Security SD-WAN Network SASE

Six ways SASE is transforming the way we think about networking and security

SASE-Use-Cases_BlogHeader

Secure Access Service Edge (SASE) represents an elegant convergence of network and security technologies as a single, end-to-end solution, perfectly suited to the modern distributed workforce and the increasingly dynamic nature of corporate networks. As a growing number of organisations are discovering, SASE has the potential to completely transform the way we design, deploy, manage, and scale corporate networks. Indeed, 60% of IT leaders are ready to fully embrace SASE by 2025*.

Tags:
Cato Networks Secure Access Service Edge (SASE) SASE Zero Trust Network Access
  1465 Hits
Andrew Chant
Company Connectivity Digital Transformation Security SD-WAN Multi-cloud Cyber Security Network SASE

Laying the foundation for a successful network transformation

Laying-the-foundation-for-a-successful-network-transformation_BlogHeade_20241115-090530_1

Despite the numerous interconnected elements now involved in effective digital transformation, the network remains the foundation of everything, ensuring any investment in new technologies delivers the best possible ROI, and that teams at all levels are empowered to deliver their very best, 24 / 7. As such, the digital transformation journey must always begin with a full network transformation.

Tags:
network transformation SASE SD-WAN CATO Networks
  1013 Hits
Exponential-e
Company Data Digital Transformation Retail Digital Transformation Network

Futureproofing Retail: Why tomorrow’s shopping experiences must all be built on the right digital foundation

blog-header-futureproofing-retail
Whether it's in person or online, the way we shop has changed forever. Seamless flows of customer data are powering truly personalised, interconnected shopping experiences, with retailers willing to embrace the change positioning themselves ahead of the competition and developing world-class, instantly recognisable brands.
Tags:
retail Network digital transformation smart technology
  710 Hits
Suzette Bouzane Meadows
Company Unified Communications Digital Transformation Artificial Intelligence Contact Centre

How well do you really know your contact centre operation?

blog-header-how-well-do-you-really-know-your-contact-centre-operation
It's often said that "You don't know what you don't know". This is especially true in the modern contact centre, where a range of different customer interactions are taking place on a near-constant basis, across a growing range of different channels. It might be tempting for managers to assume that if they aren't having any problems presented to them, everything is running perfectly.
Tags:
Contact centre ai unified communications artificial intelligence digital transformation
  922 Hits
Press Releases
Press Releases 2024

Exponential-e partners with HM Land Registry to enhance connectivity across its local offices

Exponential-e-partners-with-HM-Land-Registry-to-enhance-connectivity-across-its-local-offices

The partnership aims to boost network efficiency and support HMLR's digital ambitions

28 October 2024 - Exponential-e, a UK cloud, connectivity, communications, and cyber security provider, today announces a new contract with HM Land Registry (HMLR) to supply Internet connectivity solutions across 12 of its local offices.


As part of the agreement, Exponential-e will deliver robust and secure Internet services for both business and guest access, including solutions for staff using GovWifi and HMLR's business clients.

The new connectivity solution provided by Exponential-e, will boost bandwidth, enhance security, and streamline corporate traffic management. These improvements are key to HMLR's longer-term vision of evolving its network structure to better meet the changing needs of the organisation and support its transition to a Gov Hub model, where possible.

Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-e, said: "This project represents an important step for HM Land Registry's network infrastructure. By delivering a secure and scalable solution, we're enabling HMLR to respond to the evolving needs of its staff, clients, and guests, while ensuring seamless access to the services they rely on."

‐‐ ENDS ‐‐

Tags:
Gov Hub model network efficiency connectivity HM Land Registry (HMLR)
  14430 Hits
Exponential-e
Connectivity Security Cyber Security Network

Wherever you are in your network transformation journey, is it time to consider SASE?

Is-it-time-to-conside-SASE_BlogHeader
From start-ups to global leaders, across the public and private sectors, organisations' ongoing growth and brand reputation rises or falls based on the quality of their networks. As a result, network transformation is a growing priority, with IT leaders looking to replace cumbersome legacy systems with flexible, scalable, and secure connections that support tomorrow's highly dynamic workflows.
Tags:
SASE Network cyber security connectivity
  1517 Hits
Our Customers
Company Healthcare Case Studies PACS

Exponential-e & Solent NHS Trust

blog-header-exponential-e-solent-nhs-trus_20241007-154902_1

Transforming end user support for more than 4,000 NHS staff

About Solent NHS Trust

Solent NHS Trust offers a growing range of community and mental health services across Southampton, Portsmouth, and parts of Hampshire and the Isle of Wight.

The Challenge

Having previously outsourced their end user support to the same provider for more than twelve years, Solent made the decision to revamp this entire function, considering ongoing issues around data visibility, unpredictable pricing, and lack of integration between different aspects of the service. The goal for this project would be to deliver seamless IT support services for more than 4,000 end users across Solent's full range of sites, while simultaneously reducing costs and conducting a full device refresh.

It was decided that the new support function would be divided amongst several technology partners, in order to take full advantage of their individual capabilities. Throughout the tender process, Exponential-e's deep commitment to digital transformation in healthcare and willingness to work closely with Solent's own teams to develop a tailored solution in response to the most specific requirements made them a clear stand-out. As a result, they were selected as Solent's sole technology partner for network and end user support.

Solution 

The first areas of the contact went live in December 2022, after several months of close collaboration with Solent's own team to ensure a smooth transition, following the switch-off of the incumbent supplier's services in March of that year. This required a considerable amount of hands-on support, including out of hours, to ensure more than 4,000 staff were able to retain access to the Citrix VPN, avoiding any disruption to day-to-day operations.

As part of a wider hardware refresh, more than 4,000 new laptops were provisioned over the course of ten weeks, replacing much of the legacy technology that was still in use, including across several remote sites. An end user survey was conducted to help maximise adoption and ensure any opportunities for improvement could be identified and acted upon. With more than 2,000 responses, this provided Exponential-e with a rich pool of actionable data with which to design and optimise the new support operation.

Critical to the success of the new support function was the design and implementation of a robust IT Service Management platform, powered by ServiceNow®. By creating a domain separated instance within Exponential-e's managed service offering, Solent would not need to design and deploy the new ITSM platform from scratch, ensuring it would be ready to use on designated go-live date. At the same time, moving the function from CAPEX to OPEX allowed for greater cost control, while minimising the initial expenditure.

In order to meet Solent's specific requirements for their ticketing system, this solution was based on the Exponential-e's defined ITIL-aligned standards and service workflows, with an agreed scope for further customisation and hands-on support from Exponential-e's technical specialists included in the contract. The resulting platform combining the advantages of a proven, well-established solution with the highest levels of control and flexibility in terms of the final implementation and its ongoing development.

Following a successful transition to the new end user support function and the rollout of the ITSM platform, Exponential-e have continued to develop the operation in direct response to Solent's evolving requirements, ensuring business-critical issues can be resolved as quickly as possible. This has included recruiting extra service desk personnel, and implementing out-of-hours cover, while expanding the team's roaming tech hub to ensure all sites are properly supported. Time-to-resolution has been set out in robust SLAs and KPIs, with specific processes and escalations in place to manage high-impact events, and dedicated response engineers in place.

To optimise the efficiency and accessibility of service desk agents, Exponential-e designed and implemented an appointment-based system, ensuring staff who required hands-on IT support could access it as quickly as possible. This has since helped reduced walk-ins for IT-related issues from around 600 per month to less than 30.

The months of work put into establishing this foundation has since allowed Solent and Exponential-e to establish a culture of ongoing improvement, driven by direct collaboration daily, with Exponential-e now established as a trusted partner.

Every point of contact with end user support is tracked and monitored, and end users can provide real-time feedback on their experiences. This has resulted in 75% of tickets logged being resolved at the first point of contact, which, in turn, raised end user support's NPS score from 57, in the first live month of operations, to 90, with a 20% increase in users willing to offer feedback. Since then, the team has built on this success, recently hitting the milestone of more than 5,000 gold ratings.

This partnership continues to evolve, with ongoing collaboration between teams from both organisations ensuring IT can continue to play a key role in delivering world-class service quality to citizens across every region in which Solent is active.

Solution benefits

  • More than 4,000 laptops setup and deployed across multiple sites
  • Access to Citrix VPN delivered for more than 4,000 dispersed staff
  • A highly flexible, fully integrated ITSM platform, with the industry-leading ServiceNow® solution delivered as a managed service
  • Underpinned by Exponential-e's own enterprise-class network
  • 75% of IT support tickets resolved at the first point of contact
  • Walk-ins for IT-related issues reduced from around 600 per month to less than 30, helping reduce waiting times for support services
  • 20-second pickup time regularly beaten by service desk personnel, now averaging 9 seconds wait time per call
  • An increase in average monthly NPS from 57 to 90, with a 20% increase in end-user adoption
  • More than 5,000 gold ratings from end users
  • Network resiliency and stability to critical locations, with full integration into third-party networks, enabling cross-collaboration with partnering NHS trusts across the Integrated Care System in Hampshire and the Isle of Wight 

Exponential-e's support and expertise has transformed the way IT is viewed across our organisation, with staff across all our sites making active use of the available tools and systems in every aspect of their work. The speed with which any issues have been resolved, and the team's willingness to think outside the box – particularly when it came to rolling out the new ITSM platform – have more than fulfilled our initial goals for network and end user support, with ample opportunities for further improvement.

Dawn Day, Head of Digital Delivery, Solent NHS Trust


It's time for the public sector to have its own digital revolution

Technological innovation is transforming the way public sector organisations across the UK engage with citizens and deliver critical services whenever and wherever they are needed. In this exclusive report, we consider the impact of these developments, and explore how organisations can accelerate their own digital journeys, ensuring exceptional citizen outcomes are the norm.
Click to read It’s time for the public sector to have its own digital revolution
Tags:
ServiceNow healthcare ITSM managed IT public sector
  988 Hits
James Pearce
Cloud Company Data Data Centre Security Digital Transformation Private Cloud Public Cloud Hybrid Cloud Hyperconverged Infrastructure Azure HCI

Always on, always available, and always secure: Rethinking IT at the edge

always-on-always-available-and-always-secure-rethinking-it-at-the-edge
As organisations generate, manage, and store more data than ever before, it's not hard to see why the ongoing march of Cloud transformation shows no signs of slowing down. But for all the Cloud's advantages in terms of flexibility, scalability, and cost control, it is not suitable for every application.
Tags:
hybrid Cloud public Cloud interconnected systems IOT ) Azure Local
  1342 Hits
Exponential-e
Cloud Company Data Digital Transformation Digital Transformation Cyber Security Endpoint Protection Data Protection Artificial Intelligence Network

Leveraging pioneering SASE technology with Gartner’s 2024 Magic Quadrant™ Leader, Cato Networks

leveraging-pioneering-sase-technology-with-gartners-2024-magic-quadrant-leader-cato-networks

Secure Access Service Edge (SASE) is rapidly establishing itself as the solution of choice for the next generation of enterprise networks, where optimal control, visibility, and scalability are essential. In the first quarter of 2024 alone, the SASE market experienced a 23% surge, as more and more organisations began taking advantage of its capabilities.

Tags:
ai digital transformation SD-WAN solutions SASE Cato Networks
  1409 Hits