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A new standard of performance and resilience for a new way of working

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The level of performance and resilience organisations demand from their networks has increased several-fold in the wake of COVID-19. The rapid transition to a fully distributed workforce has not only placed considerable demands on networks in terms of raw performance, but also the resilience needed to adapt to the unexpected with minimal disruption to data security, internal processes or the customer and user experience.

While we have certainly seen some considerable successes in this area, there is still work to be done if this new way of working is able to provide companies with the agility, security and scalability they need to adapt and thrive going forward.

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Making customer service really count, in lockdown and beyond

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It's been 11 weeks since the UK went into lockdown and for those of us that are lucky enough to be able to work from home, the novelty may be starting to wear off. As screen time reaches an all-time high, the reality of technology and phone calls being our only method of communication with our friends, customers, partners and colleagues can be tiresome.
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The changing face of operational resilience in the current pandemic

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"The world will never be the same after Coronavirus…"

I kept hearing this phrase a few weeks ago and had no idea why people were saying it. Why would the world never be the same again? It didn't make any sense to me, surely once this is over it will all go back to the same way it was before, right? Wrong.

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The Future Workplace in a Post-Coronavirus World

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The current global stay at home policy has fundamentally changed how we all work. Many around the world have become accustomed to the daily use of teleconferencing tools, instant messaging platforms and shared documents hosted in the Cloud.

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