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Company Unified Communications Distributed Workforce Working from home Customer Service Microsoft Teams

Understanding failure demand and its impact on your contact centre

Understanding-failure-demand-and-its-impact-on-your-contact-centr_20210812-143436_1

Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003

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Contact Centre Solutions Microsoft Teams integration failure demand true omnichannel communications
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