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Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • Consulting Solutions Team Lead

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Manage day-to-day operations of the CSE Team
    • Coordinate and delegate the responsibilities of the CSE Team
    • Provide regular reports on progress for the different projects being worked on by the team
    • Be able to analyse on-going performance and challenges and define improvement plans
    • Liaise with other operations team to resolve any challenges or issues faced by the team
    • Be a point of escalation for any operational issues
    • Implementation of customer projects/solutions
    • Establishing a very close working relationship with customers in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals
    • Advise customers on any new technology and its integration with the solution
    • Liaising with both external and internal customers, must be capable of communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved.

    Key responsibilities for this job:

    • Coordination of daily activities for the CSE team
    • Escalation point for operational issues
    • Reporting of defined metrics and KPI’s
    • On-going review of existing processes and definition of improvement plans.
    • Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
    • Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
    • Organize training for the CSE team
    • Attend customer facing meetings in a technical capacity
    • Technical Project Management for customer solutions including:-
    • Visio Designs
    • Working to help the customer meet their project timescales
    • Working with the customer to ensure a smooth migration
    • Communicating precise and accurate information to customers and partners
    • Aid in the development of peers through knowledge transfer
    • Research and Testing of new products

    Knowledge and experience required:

    • Excellent interpersonal skills
    • Ability to manage customer expectations effectively
    • Advanced firewall knowledge and experience
    • Advanced routing knowledge and experience
    • Advanced switching knowledge and experience
    • Good understanding of MPLS networks and how VPLS operates
    • A good knowledge of all layers of the OSI model
    • Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
    • Understanding of access technologies (E1, fibre, xDSL)
    • Good customer facing skills
    • An ability to quickly learn new skills and to be able to provide technical guidance and training
    • A desire to act as mentor and developer for the team to ensure that each member of the team reaches their maximum capability

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Technical Design Authority

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Act as the technical lead, responsible for the architecture, presentation and delivery of large and small IT consulting projects or programmes, relating to cloud and service transformation, primarily with a Microsoft and VMWare focus

    Operate with an overall awareness of business solutions, and identify efficiencies to increase commercial profitability

    Work with Service Management and Project Management in order to manage continual service improvement and delivery

    Key responsibilities for this job:

    • Gathering of architecture, design, and presentation of solutions to meet customer requirements
    • Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction
    • Definition of work packages for the Professional Services or Managed Services teams to deploy.
    • Work with Project Management to own project reporting, delivery planning, checkpoint meetings (including conference calls and workshops) and to oversee project implementations.
    • Act as technical point of contact for prospects, customers, and the sales teams on Cloud Migration and Transformation projects and Microsoft technologies.
    • Provide follow-up support in disseminating technical information to the business on specific applications
    • Provide subject matter expertise to both technical solutions and delivery teams
    • Support in the development and scoping of new service opportunities
    • Produce high and low-level design documentation in preparation of deploying the solution
    • Validate pre-sales designs through due-diligence activities to enable final solution validation
    • Continuously update your knowledge with regards to key cloud and virtualisation technologies
    • Present Exponential-e products and technical proposals to potential customers and design value driven architectures

    Knowledge and experience required:

    • Extensive consulting skills across Microsoft Cloud and Hybrid Technology, particularly Office 365 and Azure IAAS, including experience of most of the following:
      • Exchange Online Hybrid migrations
      • OneDrive for Business
      • MS Teams
      • Skype for Business Online
      • EMS
      • SharePoint
      • Azure IAAS migrations
      • ARM template deployments
      • Azure Site Recovery
    • Strong consulting skills across traditional core infrastructure technology, including most of the following:
      • Active Directory, DNS, DHCP, Certificate Services and other core workloads
      • VMWare Products
      • CITRIX
      • Exchange
      • ADFS
      • SQL (including Always On Clustering)
      • SCCM
      • RDS
      • Hyper-V
      • Skype for Business/Lync
    • Experience configuring and deploying both Public and Private Cloud solutions, with a focus on migrations.
    • Extensive experience implementing and adhering to the ITIL v3 Framework
    • Strong organisation and planning skills
    • Excellent attention to detail and a strong ability to prioritise efficiently
    • Solid understanding of networking, UC & Voice and Data Centre technologies
    • Highly adaptable and proactive and able to multi-task and able to work well under pressure
    • Efficiently communicate both verbally and in written form
    • Able to work with and manage delivery partners in diverse project teams

    Desirable knowledge and experience:

    • Relevant, high-level accreditations with Microsoft and VMWare
    • Experience designing, implementing and supporting cloud infrastructure
    • Experience of delivering large or complex projects/transformation projects
    • Experience of VMware, Mimecast, CensorNet, Commvault, SafeNet/Mobilepass
    • Business continuity concepts and applications
    • Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Core Network Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The senior networking team are responsible for all aspects of maintaining and growing the core network architecture. This team sits at level 4 of the engineering hierarchy and are responsible for carrying out core network projects as well as providing advanced support for the 2nd and 3rd line engineering teams.

    Key responsibilities for this job:

    • Ensure the smooth day-to-day running of the core network
    • Providing support for 2nd and 3rd line engineers
    • Working in parallel with normal daily duties to deliver assigned projects
    • Responsible for the configuration and management of the National and International MPLS network
    • Responsible for the configuration and management of the IP network
    • Responsible for the configuration and management of the Optical network
    • Field engineering duties when required (core network related)
    • To be available for on call duties (core network related) and out of hours work as required

    Knowledge and experience required:

    • Experience working within a Service Provider environment on the core network architecture
    • Experience working within a multi-vendor network environment - Cisco, Juniper and Alcatel-Lucent are relevant
    • Advanced networking experience including fundamental networking principals
    • Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
    • Experience and good knowledge of MPLS protocols and operation
    • Advanced skill in understanding and configuring routing protocol operation - BGP, OSPF, ISIS, EIGRP.
    • Advanced IP Addressing and Subnetting knowledge – IPv4 & IPv6
    • Advanced skill in understanding and configuring of switching technologies – Spanning Tree Protocol, VLANs, Dot1q, QinQ.
    • A good knowledge of other network principles such as DNS, MX Records
    • Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre etc)
    • Good customer facing skills

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Direct Sales Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Expression of Interest

    The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

    Careers at Exponential-e :

    Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

    People:

      Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Regional Business Development Manager - Midlands

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets by selling our Business Managed IT Services in a high pressure environment. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators.

    Primary product focus areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud
    • Managed IT Services and Equipment Sales

    Knowledge and experience required:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Diligently maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigor
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Legal Intern (6 Month FTC)

    Type of role: Fixed Term

    Location: London

    Hours: Monday-Friday 09:00-17:30 Shorter hours will be considered.

    Holidays: 25 days

    Overall purpose of the job:

    The Legal Intern will provide largely administrative support to the Legal Counsel and the Head of Legal, primarily in the areas of contracts and litigation. There will be opportunities to get involved in basic legal work and to sit in with the Legal Counsel/Head of Legal during complex contract negotiations.

    This role would be particularly suitable for those undertaking their LPC or just completed their LPC who are seeking work experience in a legal department.

    The intention is to give the successful candidate a clear and valuable insight into the role of in-house counsel within the tech sector.

    Key responsibilities for this job:

    • Raising and issuing standard template agreements – sales agreements, novation agreements, non-disclosure agreements etc.
    • Reviewing non-disclosure agreements
    • Proofreading larger agreements
    • Preparing documents for signature, arranging signature and then processing (scanning, filing, logging) signed documentation
    • Locating and collating documentation and assisting generally with litigation
    • Conducting legal research
    • Other reasonable administrative tasks

    Knowledge and experience required:

    • A law degree obtained from a reputable University
    • LPC graduate preferably with Commendation
    • Able to pick up new systems and processes quickly
    • Highly-organised
    • Excellent attention to detail
    • IT literacy including a working knowledge of MS Office suite
    • Excellent written English
    • Keen, enthusiastic and willing to take on challenges

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now Vacancies | Careers
  • Enterprise Senior Account Director

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now Vacancies | Careers
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Partner Manager (referral partners)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Location: London

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Channel Partner Manager (resellers)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Location: London/field based

     

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners  and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Managed Services Engineer

    Type of role: full time permanent

    Location: London

    Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

    Professional Experience:

    • Experience in providing Technical Support (1st and 2nd Line Support) in an ITIL based environment
    • Previous experience in a fast-paced customer facing/MSP helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time, and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Proven ability to identify and resolve challenging technical problems
    • Sound judgement with demonstrable understanding of when and how to escalate issues
    • Ability to work with minimal supervision and manage a heavy workload
    • Ability to train and mentor junior team members of the service desk

    Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)
    • Experience of supporting, installing and modifying all version of Microsoft Windows server up to Windows 2016 and standard Microsoft applications
    • Experience in configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Capable of supporting VDI Solutions (Horizon View, Citrix, RDS)
    • Working knowledge of VMWare & Hyper -V configuration and support is essential
    • Strong understanding of network fundamentals (Security/DHCP/DNS)
    • Understanding of Scripting languages (PowerShell/VBScript)
    • Understanding and appreciation of ITIL Frameworks
    • Hands on experience of administrating and supporting backup solutions such as Veam, BackupExec, Commvault
    • Experienced in training and developing junior IT staff
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Desktop Engineer - Marlow

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.
    • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
    • Physical Workstation and peripheral relocations;
    • Performs general preventative maintenance tasks on computers, laptops, printers;
    • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
    • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

    Knowledge and experience required:

    • Experience in managing/troubleshooting Windows and MAC Desktops
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Experience in using ITIL based ticketing system (ITIL foundation preferred)
    • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Cloud R&D Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Act as a technical lead, responsible for the design, delivery and support of Cloud products and services.
    • Be Responsible for new product feature innovation, proof of concept, R&D, design, and specification development
    • Work with developments teams to transition new products and services into production environments
    • Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.

    Key responsibilities for this job:

    • Support R&D initiatives and to execute agreed strategies.
    • Engage with various business stakeholders to understand scope of Research and Development projects.
    • Using new and disruptive technologies to solve complex business challenges and working in an ever-changing working environment.
    • Strong product design skills and “know-how” to design solutions with optimal product experience in mind
    • Perform training sessions inside and outside the team to share knowledge and skills across the business.
    • Ensure that there is adequate documentation for all Cloud architecture and processes.
    • Ensure knowledge transfer of any new Cloud product created by the Development team.
    • Ensure all process and procedures are up to date and followed. Where process and procedures are missing or inadequate identify these and rectify.
    • Implement quality management and regulatory compliance strategies.
    • Assist building out supporting technical definitions to support bid and contract collateral
    • Conduct upgrades of Cloud products and services.
    • Support initial proof of value trials in advance of and Cloud Product GA release.
    • Manage testing of full integration of Cloud products, mapped to the release definitions.
    • On-call as per the agreed rota.

    Knowledge and experience required:

    • Strong organisation and planning skills and experience, with attention to detail and ability to prioritise efficiently.
    • Strong knowledge of VMware and virtualisation technologies.
    • Knowledge of Public Clouds such as Amazon, Azure and Google etc advantageous.
    • Expertise in server technologies from leading vendors such as DellEMC, HP etc.
    • Expertise in storage technologies such as NetApp, EMC, HP, etc.
    • Knowledge of scripting languages such as Python, JavaScript, etc advantageous.
    • Knowledge of automation technologies such as Ansible, Puppet, Chef etc advantageous.
    • Highly adaptable and proactive and able to multi-task and able to work well under pressure.
    • Efficiently communicate both verbally and in written form.
    • Ability to generate detailed, high quality technical documentation.
    • Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation.
    • Be able to work with teams and coordinate with other departments/individuals at all levels.
    • Excellent project, planning, change and time management capabilities.
    • Experience / knowledge of Agile / DevOps methodology and values.
    • Be cordial and professional.
    • Be innovative.
    • Have strong judgement and decision-making skills.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • 2nd Line Network Engineer

    Type of role: full time permanent

    Location: London

    Overall purpose of the job:

    To manage and own 2nd Line support tickets in relation to existing customer services

    To work closely with the 3rd level engineers who provide an internal escalation point

    Key responsibilities for this job:

    • Regular communication verbally and written with existing customers
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Knowledge and experience required:

    • Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
    • Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
    • Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Strong customer service focus
    • Responsible and willing to take ownership
    • Eager to learn and develop technical skills
    • Positive and professional attitude

    Desirable knowledge and experience:

    • CCNA, CCNP and/or JNCIS certified
    • Experience with Unix based operating systems.
    • Programming and scripting experience (python, bash scripting)
    • Juniper platform configuration experience is ideal, SRX and EX series
    • Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
    • Experience with Alcatel SR & ESS 
    • Experience with using networking test tools such as Wireshark

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Service Desk Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday - Friday 9:00am - 17:30pm

    Holidays: 25 days inclusive of Public Holidays

    Overall purpose of the job:

    Leading the Service Desk Team and responsible for ensuring the team maintains, manages and handles client requests on the Service Desk

    Key responsibilities for this job:

    • Leading the Service Desk Team ensuring all tasks and duties are completed during your shift
    • Managing the Exponential-e incident/change queue and driving resolution during your shift
    • Responsible for ensuring incidents/changes are progressed and updated accordingly during your shift
    • Working as an escalation point for incidents and changes
    • Troubleshooting customer technical faults and driving fault resolution
    • Identifying training requirements for the Service Desk team and reporting back to management
    • Feeding back to the Service Desk Manager in regards to staff and performance

    Knowledge and experience required:

    • Experience working as a Team Leader/Duty Manager within a support environment
    • Understanding of ITIL process, incident management, change management and problem management
    • Experience of working to strict SLA's
    • Excellent communication skills, both written and oral
    • Dynamic personality with desire to own problems through to resolution
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work lead team with little supervision using own initiative
    • Strong customer service focus
    • Positive and professional attitude

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Sales Support Specialist (Cyber Security)

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    As a Sales Support Specialist, you will be an integral part of a successful sales team. You will support the ongoing growth of Exclusive Networks business within Exponential-E’s sales team by providing expertise of Exclusive’s vendors to Expo-E as well as supporting the procurement team in registering opportunities with vendors and getting the best quotes from Exclusive Networks. 

    Key responsibilities for this job:

    • The candidate must be able to understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date. The candidate will hold strong internal relationships and use this resource to further enhance Exponential-E’s experience of Exclusive networks, other primary goals are to increase products brought through Exclusive Networks.
    • To aid the procurement team when issuing Quotations and processing Purchase orders as well as completing administrative tasks as and when necessary. (i.e. Loans, Deal Registration, deliveries/logistics).
    • Maintaining and exceeding SLA’s for requests and being responsive.

    Knowledge and experience required:

    • Responsive and efficient
    • Strong communication skills, with good telephone manner
    • Commercially aware
    • Attention to detail
    • Good administrative skills
    • Ability to learn quickly
    • Knowledge of Microsoft Office (Excel & Word)
    • Ability to problem solve, identifying a client’s needs and respond accordingly

    Desirable knowledge and experience:

    • Knowledge of IT Industry – knowledge of our vendors would be excellent

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Credit Control Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Credit Control Manager’s role is to support the Financial Controller in the day to day running of the Credit Control Function. The position will offer considerable opportunity for the right person to enhance their Managerial experience within a rapidly developing and critical area of the Business.

    Key responsibilities for this job:

    • Responsible for the daily running of the Credit Control function
    • Ambition to build a World class credit function, looking at new ways to provide value to the customer and ensure all interactions with the customer are of the highest possible standards
    • Requirement for strong customer service levels, both internal & external
    • Coach and mentor team members, to attain departmental Critical Success Factors
    • Drive Changes within the team to evolve the Credit Function to enhance processes and efficiencies
    • Build upfront relationships with new customers
    • Timely reporting of matters material to company performance
    • Reconciling customer accounts
    • Proficient management of account issues, whilst ensuring those issues are properly qualified, communicated and resolved promptly
    • To bring proactive credit assessment through:
      • ensuring all new credit decisions are made with reference to the Graydon Augur score
      • monitoring existing accounts and proactively flag high risk accounts
      • Management of bad debt levels to ensure losses are minimised
      • Management of the service suspension process, for overdue balances
    • Other ad- hoc duties

    Reporting

    • Monthly forecast delivered by 5th working day of each month with the expected cash collect for that month.
    • Weekly update of any customers requiring final demands.
    • Monthly written report analyzing all debts over 90 days and reasons for being outstanding.

    Knowledge and experience required:

    • Prior Managerial experience within a Credit Function is desirable.
    • Excellent Communication Skills.
    • Strong, proficient user of Excel in the preparation of Monthly reports.
    • Strong customer services focus.
    • Experience in Change Management, driving change within the business
    • Good communication skills
    • Experience working for an ISP or Communications provided would be preferable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Junior Billing Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Junior Billing Specialist's role is to support the Billing team in the day to day running . The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business.

    Key responsibilities for this job:

    • Work closely with all Finance teams
    • Maintaining an accurate customer accounts Ledger.
    • Processing of Sales Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.
    • Achievement of Business Critical KPI’s and Monthly targets.
    • Any other duties considered appropriate for the role.

    Knowledge and experience required:

    • Must have excellent attention to detail
    • Good Knowledge on accounting
    • Must be PC literate and able to use standard software packages particularly Excel
    • Good customer services focus 
    • Responsible and willing to take ownership of work
    • Good reporting skills 
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt quickly
    • Role will particularly suit applicants with an analytical acumen.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Recruitment Business Partner

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
    • You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
    • You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies

    Key responsibilities for this job:

    • Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
    • Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
    • Keep up to date with the latest sourcing methods and implementing these as appropriate
    • Working to improve awareness of Exponential-e’s Employer Brand
    • Conducting various types and format of interview to ensure only high calibre candidates are progressed
    • Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
    • Thoroughly qualifying all candidates
    • Conducting salary and benefits benchmarking
    • Supporting on various projects as required
    • Advising line managers on recruitment best practice
    • Working closely with our marketing department to adhere to all internal and external communications procedures
    • Build and maintain relationships with key stakeholders throughout the business

    Knowledge and experience required:

    • Previous experience working in a recruitment role with a focus on direct sourcing
    • Previous experience sourcing for entry to senior level positions
    • Strong candidate delivery/resourcing background
    • Considerable knowledge of resourcing methods
    • Considerable knowledge of applicant tracking systems
    • Significant experience working on high volume/high level recruitment assignments
    • Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
    • Continuous improvement mind-set
    • Excellent customer service skills
    • Flexible approach to work
    • Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Receptionist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 08:30-17:00

    Holidays: 25 days plus Public Holiday

    Overall purpose of the job:

    • To act as “front of house” for the Exponential-e Ltd reception desk at the London HQ
    • To carry out a series of administrative tasks as requested
    • To act as the office manager for the business and London HQ
    • To manage & liaise with the cleaners

    Key responsibilities for this job:

      Reception

      • To meet and greet all visitors on arrival at the London HQ, ensuring that Exponential-e staff are notified promptly of their visitors arrival
      • To answer all calls that arrive at the reception desk and to pass to the appropriate staff member, or to take a message if the staff member is absent (this is then emailed to the relevant team or staff member)
      • Manage the scheduling of the Exponential-e Boardroom calendars
      • To make refreshments for visitors and make sure catering is ordered for meetings as requested

           General office 

      • To distribute the incoming post and to frank and send out the outgoing post
      • To organise the Reception area, Boardrooms and kitchen areas and to ensure at all times that the rooms are clean, organised, well stocked and ready for use (liaising with the cleaners and facilities coordinator)
      • To carry out administrative tasks as directed by the Facilites coordinator and Executive Assistant
      • Record and monitor office expenditure
      • Organise office maintenance and repair working with the facilities co-ordinator
      • Knowledge and experience required:

        • Previous reception / front of house experience
        • Hard working individual happy to carry out a broad range of tasks, often requested at short notice
        • Good IT skill including a working knowledge of MS Office
        • Well presented, someone who presents a positive appearance of the company at all times
        • Good organisational skills with an ability to seek upward feedback if unclear
        • Excellent written and spoken English
        • Strong timekeeping and able to arrive punctually each day
        • A good understanding of facilities needs

        Mission Statement

        "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

        Apply Now | Vacancies | Careers
  • Channel Partner Manager (referral partners)

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Location: London

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Account Manager

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
    • Maintaining and developing client relationships for a small number of accounts
    • Working with clients management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released

    Knowledge and experience required:

    • The ability to close deals
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Minimum of 4 to 5 years of Significant IT / Telecoms experience
    • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • A minimum of one additional discipline listed below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
      • Knowledge of LAN (wired and wireless) environments desirable
      • Familiarity with Private & Public Cloud architecture would be advantageous
      • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • Graduate Cloud Partner Support Manager
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    As part of this growth, our focus on Partner relationships is critical, as such Exponential-e are looking to bring in a Cloud Partner Manager reporting directly in to the Chief Innovation Officer. The Graduate Cloud Partner Support Manager will be fundamental to building out the strategic relationships with our key partners and developing innovative partner plans that drive collective value for both organisations. 

    Key responsibilities for this job:

    • Partner Management for Public cloud service providers Amazon Web Services, Azure, Google, Ali Baba
    • Partner Management for Key technology partners Dell EMC, NetApp, Brocade, Commvault, VMWare
    • Working with partners to develop core plans covering, Accreditation, Marketing Development Plans, Business development plans, gaining increased partner stays (e.g. silver to gold) to provide increased business incentives, reciprocal pipeline development, training, innovation and roadmap management
    • Working with the CIO to develop a new Independent Software Vendors (ISV) programme
    • Building new relationships with core ISV who we agree to on-board in to the programme, working with legal / Procurement / marketing to on-board
    • Working with core technology partners to leverage their analyst status to enhance our profile (e.g. Gartner Magic Quadrant)
    • Working with marketing and product marketing to build up website and micro site partner
    • Supporting wider community based activities covering Cloud Advocacy, CIO Community & Channel Market development
    • Communicate and follow up to ensure top partners remain up to date on all necessary training and certifications
    • Conduct joint business planning with top targeted partners
    • Attend partner events, innovation days, EBC’s etc. to develop strong understanding of the partner’s roadmap

    Knowledge and experience required:

    • The key skills for the role are focussed on being able to effectively develop long term relationships and partnerships. It is critical that the applicant is highly self-motivated and has a high tempo in relation to work and driving activity. The role will have high levels of autonomy, for the individual to develop and make their own, and Exponential-e is looking for the highly talented individuals to apply who have strong career aspirations and want to join a highly motivated and focussed team.
    • Multi-level relationship management
    • Strong organisational skills
    • Understanding of Cloud, Managed Service and Professional services
    • Production of high quality presentation decks
    • Ability to research, develop self-knowledge and invest in personal skill development
    • Ability to assess new and disruptive partner technologies and develop thoughts on usage within the Exponential-e business
    • Extremely driven, motivated, self-sufficient, collaboratively minded with a highly entrepreneurial nature
    • Experience with partner management preferable
    • Developing strong consultative relationships and act as a primary point of contact for targeted partners to ensure partner satisfaction
    • Knowledge of Public Cloud offerings as a plus
    • Experience of developing business plans

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Desktop Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.

    Knowledge and experience required:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Solution Specialist

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Successfully integrate new customers into the Exponential-e processes, procedures and Configuration Management Database (CMDB)
    • Maintaining close working relationships with customers and Exponential-e Project Management in order to reach objectives to ensure seamless transition into Managed Services
    • Responsible for managing and owning the on-boarding process within Managed Services

    Key responsibilities for this job:

    • Managing and owning the onboarding process of each new Managed Services customer.
    • Ensure customer systems, processes and procedures are managed and administered in the CMDB thoroughly
    • Liaise closely with the PMO, Professional Services and Pre-Sales to ensure delivery of onboarding is successful
    • Maintain professional working relationships with customers, suppliers and colleagues
    • Attending technical workshops, and participate in conference calls when necessary
    • Continuously update your knowledge with regards to key cloud and virtualisation technologies
    • Participate in the validation of pre-sales designs through due-diligence activities
    • Educate and mentor the wider Managed Services team on customer solutions
    • Assist the Head of Managed Services with any reporting, process documentation and work delegation duties where necessary
    • Ensure that each managed component is successfully handed over into the Managed Services Operations team
    • Work proactively to ensure that all knowledge is maintained and updated on an on-going basis
    • Ensure deployment and service objectives are met whilst maintaining a high level of prospect/customer satisfaction

    Knowledge and experience required:

    • Experience of supporting, installing and modifying all versions of Microsoft Windows Server up to Windows 2016 and standard Microsoft applications
    • Experience in installation, configuration and maintenance of Active Directory Services, MS Exchange , SQL and Office 365
    • Working knowledge of VDI Solutions (Horizon View, Citrix, RDS)
    • Strong understanding of VMWare & Hyper -V setup, configuration and support is essential
    • Good understanding of network fundamentals (Security/DHCP/DNS)
    • Understanding of Scripting languages (PowerShell/VBScript)
    • Experience of supporting Technical projects
    • Strong organisational and planning skills
    • Extensive experience in adhering to the ITIL v3 Frameworks
    • Experienced in training and developing junior IT staff
    • Strong inter-personal and communication skills, particularly customer facing techniques and listening abilities
    • Ability to work under pressure during busy periods, while maintaining quality

    Desirable knowledge and experience:

    • Experience in working in an MSP
    • Knowledge of Storage (SAN, NAS) systems
    • Ideally certified with either MCP, MCSA, MCSE or VCP.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Core Network Operations Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 9:00-17:30

    Holidays: 25 days excluding Bank holidays, Will also be paid for Bank holidays

    Overall purpose of the job:

    The Core Operations team are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams.

    Key responsibilities for this job:

    • Providing advanced network support to service desk engineers 
    • To work in parallel with normal daily duties to deliver assigned projects
    • Provide support to internal teams to assist them in delivering their objectives
    • Field engineering duties when required (core network related)
    • Provide support and mentoring to 2nd and 3rd line engineers
    • To be available for on-call duties (core network related) and out-of-hours work when required

    Knowledge and experience required:

    • Good understanding of fundamental networking principles – routing and switching
    • Knowledge of routing and switching protocols - BGP, OSPF, ISIS, EIGRP, STP, VLANs, Dot1q, QinQ
    • IP Addressing and Subnetting knowledge – IPv4 & IPv6

    Desirable knowledge and experience:

    • Experience working for an ISP/Carrier is highly desirable
    • Preferably CCNA and CCNP qualified
    • Experience working with Cisco, Juniper and Alcatel-Lucent are relevant
    • Other technologies – VPLS (E-Lan), E-Line, DSL, Group protocols (VRRP, HSRP), understanding of access technologies (E1, Fibre, etc.)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now > |   Vacancies | Careers
  • 1st Line Network Technician
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday - Friday 9:00am - 17:30pm
    • Holidays: 25 days

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Creating incident reports/notifications for customer distribution

    what we are looking for:

    • Someone with a passion for working in the networking field who is eager to learn and progress
    • Strong customer service focus
    • Experience working within a customer focused role
    • General networking, TCP/IP principles & DNS knowledge
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Responsible and willing to take ownership
    • Positive and professional attitude

    Nice to have:

    • Cisco /Juniper certification
    • Some experience working with a Managed Service Provider
    • Some programming language experience

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Head of Marketing

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Lead, develop and drive the marketing strategy in order to drive and support the overall business objectives
    • To lead and execute the demand generation strategy for the business by planning, executing and tracking multichannel demand generation programs.
    • Overall responsibility for the campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and event programs within the marketing team

    Key responsibilities for this job:

    • Lead, manage, and direct the work of the Marketing department (campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events) to ensure our business goals and objectives are achieved
    • Define and direct marketing programs for demand creation, lead generation and interface with sales team for lead tracking and management
    • Work closely with sales management to develop and manage direct and indirect marketing strategies and programs
    • Developing viable strategies and execution plans for the various marketing channels to increase brand profile, presence and customer acquisition rates
    • Work closely with several prominent vendors on joint marketing activities
    • Identifying new opportunities for the company and promoting the business through online marketing and PR activities
    • Provide reports, project plans, budgets and other papers as required for the Board, CEO and other stakeholders on a regular basis
    • Deliver the brand plans and guidelines for each element of marketing activity and communicate the brand and core values internally and externally

    Knowledge and experience required:

    • The ability to build and lead a team that can deliver ‘world-class marketing ‘
    • Excellent relationship and communication skills are required to influence across the Senior Management team, within the team and externally
    • Highly skilled in - campaign management, lead generation, customer marketing, online marketing, product marketing, graphic design, branding and events, as well as in the fields of both direct and indirect go-to-market campaigns
    • The ability to manage large budgets and deliver effective ROI from marketing investments
    • In-depth experience of working in a multi-product, multi-media environment
    • Ability to lead and drive customer engagement to increase the depth of relationship amongst audience segments
    • Previous experience of working in a technology environment would be preferable, particularly in Connectivity, Cloud, UC and Managed Services.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Billing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Billing Manager’s role is to support the Financial Controller in the day to day running of the Billing Team. The position will offer considerable opportunity for the right person to enhance their Managerial experience within a rapidly developing and critical area of the Business.

    Key responsibilities for this job:

    • Responsible for the daily running of the Billing function
    • Ambition to build a World class Billings function, looking at new ways to provide value to the customer and ensure all interactions with the customer are of the highest possible standards
    • Continual evolution of the Billing function to review processes, and improve focus on customer requirements.
    • Leading Change through effective Change Management of new systems
    • Coach and mentor team members, through continual development, to attain departmental Critical Success Factors
    • Work closely with all areas of the Finance Function.
    • Maintaining accurate ledger customer accounts.
    • Processing of Billing Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any queries regarding customer accounts, acting as the escalation point for customer concerns.
    • Assist in the preparation of Monthly Performance reports to provide visibility to the Business of performance against departmental KPI’s.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.

    Knowledge and experience required:

    • Strong customer service levels, both internal & external
    • Experience within a Billing role
    • Excellent Communication skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

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