Vacancies

Shape your future with Exponential-e

28 February 2020

  • Expression of Interest

    The role you are seeking may not be available currently, please upload your CV and should a suitable vacancy arise we will be in touch!

    Careers at Exponential-e :

    Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams that: continually seek meaningful results through innovation, are customer-focused and thrive on working in a fast-paced and friendly environment.

    People:

      Our people are what makes the company what it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work here at Exponential-e. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Enterprise Cloud Sales

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To develop, support and execute the new business acquisition strategy of Exponential-e Cloud Sales ensuring achievement of all assigned margin, revenue and contract value targets
    • Sales role focused on driving new business growth in Cloud solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators
    • Act as an Cloud evangelist within the sales floor

    Key responsibilities for this job:

    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Develop and execute short, medium and long term business plans to exceed targets
    • Provide support to the Sales teams (direct and channel) on Cloud opportunities (Cloud Computing, Cloud Transformations, Public/Private/Hybrid Cloud builds, IaaS, Server Replication, Online Backup, Cloud Storage, Managed IT Services, Professional Services).
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within target markets growing to a level of 3x target coverage (net new and overlay)
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy with the Heads of, produce win-plans and support on executing on major deals
    • Define target list (existing/cross sell/up sell & new logos) and support engagement of suspects based on clearly defined criteria
    • Build and maintain a Cloud opportunity matrix for existing accounts and drive specific campaigns to target them
    • Develop an in-depth knowledge of the factors impacting the business
    • Work with the sales team to generate strong relationships with senior executives within customers / partners / prospects
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Support responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear support to virtual teams in pursuit of major business opportunities
    • Understand and be able to articulate deal level P&Ls
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes

    Knowledge and experience required:

    • Extensive experience within the Cloud, Managed IT services
    • Experience in developing business in assigned industry verticals
    • Understanding of Cloud adoption strategies and Cloud Readiness Assessments.
    • Experience in Public Cloud Services such as Azure & Amazon 
    • Knowledge of Hybrid Cloud Principles and Architectures
    • Sound understanding of Backup, Disaster Recovery & Virtualisation
    • Strong understanding of technology application in the Hosting, Managed Services and Cloud arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft Suite (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance

    Desirable knowledge and experience:

    • High energy, positive, and achievement driven with passion for success
    • Committed to taking personal ownership and responsibility
    • Confident and empathic individual with ability to build rapport with team, clients and internally to C level
    • Customer focused with passion for delivery of excellent service
    • Analytical thinker, with structured approach to resolving issues
    • Able to work with minimal supervision but also to contribute to team goals
    • Committed to ongoing learning and personal development
    • Flexible work ethic

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • University Work Placement - 1st Line Network Technician (NOC)
    • Type of role: full time permanent
    • Location: London
    • Hours:Two weeks Monday - Friday 08:00am - 16:30pm Two weeks: 11:00am - 19:30pm
    • Holidays: 25 days

    Networking University Placement - 11-12 Months 

    Overall purpose of the job:

    Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system
    • Proactive network monitoring of alarms and traps for our customers via our monitoring tools
    • Troubleshooting DSL circuit faults and working with carriers to achieve fault resolution
    • Driving fault resolution to ensure SLA's are not breached
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • Creating incident reports/notifications for customer distribution

    what we are looking for:

    • Someone with a passion for working in the networking field who is eager to learn and progress
    • Strong customer service focus
    • Excellent verbal and written communication skills with a professional phone manner
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work in a team with little supervision using own initiative
    • Responsible and willing to take ownership
    • Positive and professional attitude

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Copywriter
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    The Copywriter is responsible for the majority of written content produced by the Marketing team. You’ll need to be able to tell compelling brand and customer stories via multiple formats and for multiple channels, while keeping SEO best practices in mind. You’ll also need to ensure content relevant to buying-cycle stages is being regularly created and kept up-to-date.

    Key responsibilities for this job:

    • Editorial governance of brand voice, style and tone
    • Produce and manage content production schedule in alignment with marketing campaigns
    • Write and produce compelling content for multiple channels for lead generation campaigns, brand awareness and employee communications
    • Work closely with Senior Marketing and Design stakeholders to ensure content is optimised for SEO and supports the digital strategy to increase traffic and engagement in order to generate leads
    • Work with multiple stakeholders from across the business to produce content including website pages, whitepapers, brochures, case studies, videos, infographics and the monthly internal newsletter
    • Work closely with Marketing and Design team to produce content that is tailored to our core audiences and meets marketing objectives

    Knowledge and experience required:

    • 4+years’ experience from a B2B technology background
    • Demonstrable expertise in taking complex technical solutions and turning into compelling stories
    • Knowledge of SEO best practices for web copy
    • Experience in leading content marketing in B2B – from editorial to production
    • Experience in creating style guides and maintaining brand tone of voice
    • Excellent written English skills, with a creative flair and a passion for writing
    • Measuring, tracking, and editing content based on performance

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Senior Core Network Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network.

    Key responsibilities for this job:

    • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation
    • Implementing projects within the deadline.
    • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes.
    • Provide technical support for the development, implementation an administration of new and existing services
    • Ensure the timely and accurate delivery of technology products and services
    • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products
    • Act as a technical mentor to other engineers
    • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams.
    • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota.

    Knowledge and experience required:

    • Experience with various methods of load balancing
    • Strong troubleshooting ability
    • Service Provider networks
    • MPLS, L3 VPN
    • Routing protocols (inc. IS-IS & BGP, OSPF)
    • Switching protocols (preferably VRRP, VPLS, Dot1Q, QinQ)

    Desirable knowledge and experience:

    • Working knowledge of SDN concepts
    • EVPN/VXLAN
    • Experience with BGP Peering, Transit
    • Scripting skills (Python / Bash / similar)
    • Nokia 7450 & 7750 switches
    • F5 Load Balancers
    • Fortigate firewalls

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • UCC Solutions Consultant

     

     

     

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.

    Work as a team player to assist in the smooth running of the UCC Solutions department.

    Closely interact with the enginnering department during the design stage of new solutions 

    Key responsibilities for this job:

    • To engage with Sales from the early stage of the pre-sales cycle.
    • To attend customer meetings with Sales.
    • Technically qualify new opportunities and provide input for commercial qualification.
    • The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
    • Answer internal solutions design queries from Sales..
    • Work closely with Sales and Bid Management to respond to tenders
    • Close working relationship with engineering in order to validate proposed designs and solutions.
    • To answer any general pre-sales queries for purposes of budgetary pricing.
    • Work as a team player to assist in the smooth running of the UCC team.

    Knowledge and experience required:

    • Someone with a passion for working in the Unified Communications field.
    • Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC/Contact Centre services.
    • Capability to talk confidently about technical solutions.
    • Excellent attention to detail and analytical ability 
    • ability to pull together technical design skills 
    • Experience in giving customer presentations
    • Experience of SIP, Hosted Voice, Unified Communications, contact centres, video conferencing, virtual meeting rooms, collaboration platforms, skype for business/Teams
    • A clear focus and commitment to customer service
    • Strong commercial acumen
    • Excellent verbal and written communication skills
    • Flexible approach to work with the ability to work effectively under pressure.
    • Responsible and willing to take ownership.
    • Positive and professional attitude.
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Primary Product focus areas:

    •  WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Managed IT Services and Equipment Sales 

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.
  • Commercial Assistant Analyst
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • Support the team in the analysis and shaping of large and strategic contracts.
    • Assist the Product Managers in product analysis and reporting.

    Key responsibilities for this job:

    • Manage the queue for Commercial / Contract Support Requests (CCSR), ensuring that requests are allocated, attended and resolved within the established SLAs.
    • Distribute and coordinate within the team the tasks involved in a CCSR, ensuring that items are completed within the agreed timescales and escalated when required.
    • Manage the communication with the sales team and key stake-holders making sure that everyone is appropriately updated.
    • Manage the CCSR database and ensure is kept up to date.
    • Identify any requests already available in the CCSR data base and communicate the results back to the relevant team.
    • Build the Commercial Contract Analysis as per the relevant templates, extract the main deal KPIs and when appropriate provide initial deal shaping to achieve the business objectives.
    • Support Product Managers in product analysis and reporting (i.e. cost modelling, performance analysis, business cases..).
    • Update internal databases as required.
    • Work closely with the Product Managers, Solutions, Sales and Bid teams to ensure the correct and efficient development of the Commercial / Contract function.

    Knowledge and experience required:

    • Highly numerate with strong reporting and analytical skills.
    • Advanced skills in Excel - ability to analyse, manipulate reports and present results.
    • Great attention to detail.
    • Good verbal and written communication skills.
    • Team player
    • Strong customer service focus.
    • Flexible approach to work with the ability to work effectively under pressure.
    • Positive and professional attitude.

    Desirable knowledge and experience:

    • Experience in commercial analysis and contracts within the IT / Telecoms area.
    • Understanding of the IT / Telecoms market and technologies.
    • Experience in writing technical documents.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • 3rd Line Network Specialist Team Leader
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Act as an escalation point for 3rd line incidents and changes. This may involve either taking ownership directly or overseeing the incident / change and making sure it is being progressed according to SLA’s.

    To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks

    Key responsibilities for this job:

    • Act as a mentor providing skills / knowledge transfer and advice where needed to individuals in the team.
    • Maintain incident / change queues. Make sure tickets are divided equally amongst the team so no one member is being overloaded with active tickets.
    • Conduct regular meetings with individuals within the team. This will consist of performance reviews, updates on new processes and procedures along with other general raised questions.
    • To act as a proxy to the role of Senior Technical Specialist in their absence for any issue that may arise. Be part of the training and performance review team that analyses team performance and provides a steer on future training requirements.
    • Provide regular feedback to the Senior Technical Specialist on the general wellbeing, health and efficiency of the team. Raise any matters of concern or potential ways to improve current processes.
    • Regular communication verbally and written with existing customers
    • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
    • Take ownership and effectively manage support tickets for incidents, change and service requests
    • Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
    • Customer service simulation testing
    • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

    Technical Environment:

    • Routing, Switching and Security
    • Juniper SRX and EX series
    • Fortigate, Palo Alto, Cisco ASA Firewalls
    • Nokia 7x50 series

    Knowledge and experience required:

    • Previous experience as a Team Lead or a relied upon escalation point.
    • Ability to analyse current working practices and provide ideas to improve visibility and efficiencies of incident / change handling and progression.
    • In depth knowledge and troubleshooting of networking principles equivalent to CCNP R&S or JNCIP-ENT level
    • Ability to troubleshoot and sectionalise faults to identify root cause and resolution
    • Advanced knowledge of layer 2 and 3 protocols including QinQ, BGP, OSPF, VRRP
    • Significant experience using one of the following firewalls: Fortigate, Palo Alto, Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
    • Experience with using networking tools such as Wireshark

    Desirable knowledge and experience:

    • Juniper platform configuration experience, SRX and EX series
    • Experience with Alcatel SR & ESS 
    • Experience with IPSec VPN, SSL, NAT, 2FA, Multicast

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Cloud Solutions Consultant
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • To provide technical pre-sales support to the Exponential-e sales teams for standard and bespoke cloud services, managed services and professional service opportunities.
    • To support the company in achieving the sales targets through the creation of least cost-compliant and validated solution design aligned to customer and partner requirements
    • To undertake and achieve strategic objectives as defined by the Cloud Solutions Manager to ensure the continued evolution, efficiency and productivity of the cloud solutions department.
    • To effectively manage a personal case queue to enable Exponential-e sales to achieve targets and maximise cloud pipeline generation
    • Provide subject matter expertise relating to the Exponential-e portfolio of cloud products and services, managed services and professional services capabilities
    • A front-line consultant who creates opportunities, solves problems, and establishes working relationships with customers and sales staff. Helping them move to a cloud and services infrastructure that gives them maximum flexibility in cutting edge technology while helping them run faster and more efficiently.
    • To provide technical validation at order stage, ensuring a consistently high standard of solution handover to delivery teams is maintained

    Key responsibilities for this job:

    • Instrumental in full sales cycle including discovery, opportunity and technical evaluation, pilot support, opportunity closure and handover processes
    • Supporting the Sales Teams with client meetings, technical workshops and presentations
    • Promote sales confidence in the Cloud Services portfolio by producing and maintaining relevant collateral and documentation, and through sales education
    • Leading the gathering of architecture, design, and presentation of solutions to meet customer requirements in relation to Cloud and IT Services
    • Working with sales teams and prospects to devise technical solutions based on customer business requirements
    • Creating and delivering customer presentations that promote and differentiate the value of the Exponential-e solution
    • Building and delivering compelling customer demonstrations to contribute to sales success
    • Scoping Proof of Concept evaluations to demonstrate the Exponential-e ability to meet customer objectives on standard product offerings
    • Conducting pre-contract Cloud, Professional, and Managed Services due diligence
    • Assist in the full handover of solutions to the delivery teams post contract signature
    • Acting as a technical point of contact for prospects, customers, and the sales teams for Cloud and IT Services
    • Assist in developing customer specific value propositions highlighting benefits and differentiators of Exponential-e vs competition
    • Coordinating solutions design with the Sales team, technical approval board to ensure accuracy and feasibility
    • Developing and maintaining a deep understanding of the Exponential-e product and service offerings.
    • Developing and maintaining a strong understanding of competitor solutions
    • Assisting with and leading practice development activities, including the development of new services, knowledge management, delivery methodologies and tools
    • Assist with the upkeep of relevant product collateral, solutions documentation repository

    Knowledge and experience required:

    • Professional Experience:
    • Experience working as a Pre-Sales Consultant, Solution Consultant, or Solution Architect
    • Ability to translate customer requirements into technical designs and solutions
    • Commercially astute and confident within a customer facing role, giving presentations, writing proposals, and holding conference calls
    • Ability to work with and manage delivery partners in diverse project teams
    • Ability to clearly articulate the benefits of technical solutions in relation to customer business objectives

    Technical Skills:

    • Practical experience of working with virtulation technologies
    • Knowledge or experience of Microsoft Azure and Microsoft 365
    • Server Backup and Disaster Recovery technologies
    • Cloud service development and architecture
    • Microsoft server technologies, Application High Availability modelling and design
    • Storage – strong knowledge of enterprise storage and how it pertains to cloud and IT infrastructure
    • Networking pertaining to cloud infrastructure
    • General ICT Knowledge of server infrastructure

    Desirable knowledge and experience:

    • Virtual Desktop Infrastructure – Citrix and VMware technology stacks
    • Application High Availability modeling and design
    • Amazon Web Services
    • Virtualisation technologies –Hyper-V, VMware
    • Storage solutions
    • Experience with cloud migration
    • Experience with IT Transformations, IT Outsourcing and managed services

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Cloud Engineer
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 9:00-17:30
    • Holidays:25 days

    Overall purpose of the job:

    • Act as an escalation point for the wider support teams, specifically around issues involving Storage, Virtualization amongst various supported technologies.
    • Provide specialist support to maintain the stability, functionality and integrity of Exponential-e Cloud infrastructure.
    • Work with other technical departments in order to train and build up the knowledge base for Cloud/IT services within Exponential-e Ltd.
    • Contribute to the design, delivery and support of large and small projects relating to cloud and service transformation.
    • Participate in an on-call rota as required.

    Key responsibilities for this job:

    • Provide subject matter expertise for technical solutions and delivery teams.
    • Respond to support calls within the agreed OLAs; ensuring calls are analyzed and worked on until closure to prevent future occurrences, and that call resolution priorities are met.
    • Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution.
    • Maintain an understanding of internal escalation process to reduce escalation and OLA breaches. 
    • Maintain professional working relationships with customers, suppliers, work colleagues and other departments.
    • Ensure all knowledge base documents are updated, stored consistently in a single system.
    • Ensure that there is adequate documentation for all Cloud architecture and processes.
    • Conduct upgrades of Cloud products and services.
    • On-call as per the agreed rota.

    Knowledge and experience required:

    • Strong knowledge of VMware and virtualization technologies. (vCloud Director and vSphere)
    • Experience configuring and deploying a shared and private cloud infrastructure.
    • Exposure to enterprise cloud environments with multiple hosts and clusters.
    • Experience working with in a Managed Services or Cloud Provider environment.
    • Knowledge of Public Clouds such as Amazon AWS and Microsoft Azure etc., would be advantageous.
    • Understanding and working knowledge of ITIL Framework.
    • Experience in storage technologies from leading vendors such as Dell EMC, HP, NetApp etc.
    • Familiarity with disaster recovery and backup technologies such as Zerto and Commvault.
    • Fundamental understanding of networking technologies.
    • Experience of supporting Technical projects
    • Highly adaptable, proactive, being able to multi-task and work well under pressure.
    • Effective communication both verbally and in written form.
    • Be able to work collaboratively and coordinate with other departments/individuals at all levels.
    • Be responsible and accountable to be able to make strong judgement decision.
       

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Account Manager

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
    • Maintaining and developing client relationships for a small number of accounts
    • Working with clients management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released
    • Provide support to additional departments when required, as required 

    Knowledge and experience required:

    • The ability to close deals
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To identify, qualify and develop new business prospects 
    • To work with sales teams to develop leads, opportunities, accounts and increase revenues in line with set targets and business objectives 
    • To participate in lead generation activity and call out campaign days
    • You will be responsible for supporting opportunities and selling the Exponential-e portfolio of products and services to companies that may not be currently customers of Exponential-e

    Key responsibilities for this job:

    • Generating leads and cold calling prospective customers/existing customers.
    • Providing remote support for opportunities
    • Attending face to face meetings with potential clients
    • Consulting clients on the Exponential-e portfolio and services provided
    • Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales, along with regular activity reporting
    • Ensuring that sales and KPI targets are achieved
    • Assisting with the sales life cycle, supported at all times by relevant mentors and dedicated sales teams
    • Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • Achieving personal and career advancement goals in line with Exponential-e’s mission statement
    • Activities outside of normal work hours may also be required

    Desirable knowledge and experience:

    • Can-do attitude, high achievement drive and a natural aptitude for sales
    • Hard working individual with excellent communication skills
    • Self-motivated with the drive and determination to succeed.
    • Highly adaptable and proactive.
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop
    • Organised and disciplined
    • Able to take constructive criticism and to correct mistakes

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales /Business Development Consultants

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business and open up account opportunities in all areas of the company portfolio (Cloud, Voice, Data & Security).

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth and ensure enhanced profile within the marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Enterprise Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary product focus areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud
    • Managed IT Services and Equipment

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now > |   Vacancies | Careers
  • Managed Services Technician
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st Line Infrastructure and Desktop support to a wide range of customers across all industries
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution
    • Managing monitoring alerts by ensuring tickets are logged and acted upon

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system, ensuring incidents are categorized, prioritized and updated accordingly
    • monitoring of alarms and traps for our customers via our monitoring tools
    • Driving fault resolution to ensure SLA’s are not breached
    • Ensure issues are handled effectively by following our SLA Guidelines
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintaining the high standard rate of First Time Resolution
    • Continually identify areas for process clarification and improvement and ensure the required process review work is completed
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Ensure Knowledge Management and Configuration Management databases are maintained
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • You will be expected to work reasonable additional hours and/or shifts outside standard working hours (up to 6 weeks per annum) in accordance with the needs and requirements of the organisation. The additional hours/shifts as will be agreed with your line manger at least one week in advance.

    Knowledge and experience required:

    Professional Experience:

    Must Have

    • Minimum 1 year experience of providing 1st line technical support in a busy customer facing Service Desk environment
    • Ability to provide a customer focused service to committed Service level agreements (SLA’s)|
    • Experience of working with Service Desk ticketing system
    • Willingness to work flexible hours / shifts.
    • Ability to work under own initiative, manage own time and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Understanding of ITIL framework including Incident Management, Change Management and Problem Management
    • Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.

    Desirables:

    • Experience of working in service provider (MSP)
    • Experience of creating and documenting service desk procedures and end user guides
    • Understanding and appreciation of ISO 27001
    • Experience of escalating and working with 3rd party suppliers ensuring processes and OLA’s are being adhered to

    Technical Skills:

    • Experience in supporting Windows Desktop & Server OS & Hardware
    • Experience in basic administration of Microsoft Exchange, Active Directory and MS Office including using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
    • Exposure to managing backup alerts, backup restoration and basic backup troubleshooting
    • Experience in patching and updating windows desktop and server OS
    • Experience of managing alerts from monitoring systems, including troubleshooting and escalations
    • Knowledge of Networking and network security (Firewall etc)
    • Experience in installing and configuring Anti-Virus systems
    • Understanding of Virtual technology
    • Minimum ITIL Foundation V3 Qualification is essential
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Desirables:

    • Desired skills in Microsoft System Centre, SharePoint or Office365 is an advantage
    • Exposure to virtual technology (VMware or MS Hyper-V is highly desirable
    • Understanding of both Private and Public Cloud concepts
    • Cisco certification such as CCENT, CCNA – or equivalent

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Managed Services Technician 24/7
    • Type of role: full time permanent
    • Location: London
    • Hours: Nights : 19:30 -07:30,Days : 07:30 – 19:30, 4 Days then 4 days off,4 nights then 4 nights off 
    • Holidays: 23 days

    Overall purpose of the job:

    Provide 1st Line Infrastructure and Desktop support to a wide range of customers across all industries

    Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Managing monitoring alerts by ensuring tickets are logged and acted upon

    Key responsibilities for this job:

    • First line support handling customer enquiries and support issues using our ticketing system, ensuring incidents are categorized, prioritized and updated accordingly
    • monitoring of alarms and traps for our customers via our monitoring tools
    • Driving fault resolution to ensure SLA’s are not breached
    • Ensure issues are handled effectively by following our SLA Guidelines
    • Escalation of faults/outages in accordance with Exponential-e procedures
    • Taking immediate corrective action to restore services
    • Maintaining the high standard rate of First Time Resolution
    • Continually identify areas for process clarification and improvement and ensure the required process review work is completed
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Ensure Knowledge Management and Configuration Management databases are maintained
    • Maintain professional working relationships with customers, suppliers and work colleagues
    • You will be expected to work reasonable additional hours and/or shifts outside standard working hours (up to 6 weeks per annum) in accordance with the needs and requirements of the organisation. The additional hours/shifts as will be agreed with your line manger at least one week in advance.

    Knowledge and experience required:

    • Professional Experience:
    • Must Have
    • Minimum 1 year experience of providing 1st line technical support in a busy customer facing Service Desk environment
    • Ability to provide a customer focused service to committed Service level agreements (SLA’s)|
    • Experience of working with Service Desk ticketing system
    • Willingness to work flexible hours / shifts.
    • Ability to work under own initiative, manage own time and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Understanding of ITIL framework including Incident Management, Change Management and Problem Management
    • Both approachable and assertive, with the ability to build and maintain strong working relationships with management, service delivery teams and customers.

    Desirable:

    • Experience of working in service provider (MSP)
    • Experience of creating and documenting service desk procedures and end user guides
    • Understanding and appreciation of ISO 27001
    • Experience of escalating and working with 3rd party suppliers ensuring processes and OLA’s are being adhered to

    Technical Skills:

    • Experience in supporting Windows Desktop & Server OS & Hardware
    • Experience in basic administration of Microsoft Exchange, Active Directory and MS Office including using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation)
    • Exposure to managing backup alerts, backup restoration and basic backup troubleshooting
    • Experience in patching and updating windows desktop and server OS
    • Experience of managing alerts from monitoring systems, including troubleshooting and escalations
    • Knowledge of Networking and network security (Firewall etc)
    • Experience in installing and configuring Anti-Virus systems
    • Understanding of Virtual technology
    • Minimum ITIL Foundation V3 Qualification is essential
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Desirables:

    • Desired skills in Microsoft System Centre, SharePoint or Office365 is an advantage
    • Exposure to virtual technology (VMware or MS Hyper-V is highly desirable
    • Understanding of both Private and Public Cloud concepts
    • Cisco certification such as CCENT, CCNA – or equivalent

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Cloud Sales Specialist
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • Focus on Selling Cloud Product & Service Portfolio: Infrastructure as a Service (IaaS), Backup, Disaster Recovery, Hyper Converged (Private Cloud), and Virtual Desktop Infrastructure (VDI) offerings with attached Managed Services and Professional Services targets.
    • Identify the opportunities through existing Expo-e Customers as well as running campaign to target Net New Business
    • Support event and marketing activities to promote Exponential-e services and capabilities.
    • Support the wider Exponential-e sales teams in enhancing Cloud, Transformation and Services knowledge
    • Lead and champion the services in Exponential-e to ensure opportunities are uncovered and capitalised upon.

    Key responsibilities for this job:

    • Achieve individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
    • Prospect and Lead development within the Cloud Product Set
    • Work with the wider Exponential-e account teams to drive customer engagements.
    • Drive sales campaigns and lead sales engagements coordinating internal teams.
    • Maintain knowledge of Cloud Product Portfolio to drive opportunities and win against the competition
    • Work with partners that underpin the Cloud Portfolio to drive Opportunity and Win plans

    Knowledge and experience required:

    • Previous sales experience (ideally with a background in Dell technologies and/or as a service approach)
    • Base understanding of Cloud Portfolio; Backup, Disaster Recovery, Hyper-Converged, IaaS
    • Motivated and competitive personality with a desire to succeed
    • Ability to drive customer engagement and understand the problems Expo-e Solutions solve
    • Experience of working across sales teams to coordinate activity to achieve success.
    • Capable of creating impactful customer proposals to influence outcomes.
    • Ability to quickly interpret information and position the important elements to customers, stakeholders and project teams.
    • Strong presentation and meeting management skills.
    • Ability to maintain an opportunity pipeline and win plan
    • Knowledge of core offerings (main examples):
      • Backup
      • DR
      • IaaS
      • Hyper-Converged (HCI – VXRail)
      • Ctirix VDI
    • Ability to identify and capture sizing info for solutions to enable a Technical Consultant to support
    • Demonstration of previous sales wins where candidate has led the sale
    • Understanding of motivation for customers to move to service oriented models and what influences a choice

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Public Sector Account Director

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 
    • Managed IT Services and Equipment Sales

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers | Privacy Policy
  • Software Defined Development Engineer

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    You should be able to code to a high standard and actively follow, understand, evaluate and be able to implement appropriate technologies and best practices as they evolve. You will be a key part of the development team and your passion will help enable Exponential-e to remain at the leading edge of the telecoms market.

    You will be working closely with the R&D Team, developing and maintaining software for cutting-edge technologies like SDN and SD-WAN.

    Key responsibilities for this job:

    • Developing applications using various programming languages
    • Support and maintain existing applications
    • Provide application level support to system users
    • Gathering, documenting and estimating requirements
    • Provide a test environment prior to each release
    • Contribute to the quality of system delivery including the architecture, planning, estimation, development, integration, test and release infrastructure
    • Help maintain consistently high code quality across the development team including code reviews
    • Be able to and have the desire to contribute to towards the company’s technical strategy

    Primary requirements:

    • C#
    • .Net Platform
    • MySQL
    • Linux (sys admin)
    • Python

    Additional knowledge/skills:

    • Java
    • .Net MVC
    • Javascript, HTML advanced development (ajax, complex frameworks, js, html5, etc)
    • C/C++
    • Linux software programming (not including scripting)
    • Dev ops
    • Source control (Git, Bitbucket)
    • Testing Frameworks

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Order Desk Administrator
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Support all Pre and Post Order Management, managing orders to completion and hand over to Service Delivery for implementation to live/billing.

    Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.

    Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.

    Key responsibilities for this job:

    • Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
    • Create Order Forms and SD’s on behalf of Account Managers (ACM)
    • Supply account information from delivery system (OSS)
    • Quote amendments
    • Ensure all supporting Order Documentation is correct and completed
    • Processing Sales Orders within agreed SLA
    • Track all orders through the system ensuring that escalated orders are prioritised accordingly.
    • Coaching and training Sales teams on understanding and following process
    • Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
    • Ensure any errors are swiftly dealt with and corrected
    • Reporting on order rejection
    • Ensure Orders are sold in line with the Sales Engagement Rules
    • Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
    • Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
    • Liaising with different areas in the business and customers

    Knowledge and experience required:

    • Experience of providing administration support to a sales team and understanding of all sales processes in place
    • Ability to manage situations and people involved within these
    • Ability to prioritise tasks with company processes
    • Excellent communication skills required
    • Good working knowledge of Excel, Word and PowerPoint is essential
    • Well organised and self-motivated team player
    • Effective communication skills and an excellent telephone manner
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • A strong attention to detail and a task finisher

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales Support Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.
    • Act as a key point of contact for customers and Account Managers to assist with quotes and order related queries.
    • Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.
    • Support all Pre and Post Order Management.
    • Increasing Customer Experience, Satisfaction, and Loyalty. 

    Key responsibilities for this job:

    Customer interaction

    • Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.
    • Be the first port of call for customer queries.
    • Provide priority support to the prestige customer base.

    CRM Management

    • Existing data maintenance.
    • Standalone CRM based projects.
    • Ownership of CRM Account Reassigns.
    • Ownership of CRM lead approvals.

    Processing Sales Orders

    • Track all orders through the system ensuring that escalated orders are prioritised accordingly.
    • Ensure that orders are completed through Post Sales in line with KPI’s.
    • Ownership and completion of any departmental queries or issues.
    • Aiding the completion of order paperwork.
    • Generating order documentation end to end for orders £5,000 and below. 
    • Cross train and provide support where necessary to the Order Desk team.
    • Ownership of Commercial Change Control process.
    • Provide necessary support to the Internal Account Management team.
    • Ownership of the order Manual Amendment Process.
    • End to end completion of Large Value order amendments.
    • Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.
    • Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.

    Knowledge and experience required

    • Experience of providing administration support to a sales team and understanding of all sales processes in place
    • Ability to manage situations and people involved within these
    • Ability to prioritise tasks with company processes
    • Excellent communication skills required
    • Good working knowledge of Excel, Word and PowerPoint is essential
    • Well organised and self-motivated team player
    • Effective communication skills and an excellent telephone manner
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • A strong attention to detail and a task finisher

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Business Development Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Secure new name business within the SME market across all aspect of the company portfolio including Cloud, Voice and Data.

    To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • To ensure sales targets are achieved or a Monthly, Quarterly and Annual basis
    • To plan Sales strategies and liaise with Marketing to produce campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • To support Exponential-e's continued growth within the SME marketplace and ensure enhanced profile within the MLE marketplace
    • To competently and knowledgably advise clients on ICT solutions and managed services that best fulfil their requirements, undergoing full assessments and analysis of client needs
    • To negotiate pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the CRM is up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Assist with the mentoring of junior staff members
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development programme
    • Establish and coordinate planned visits at the customer location and at Exponential-e.
    • Company presentations to C-level executives.
    • To establish, develop and bring on new accounts to manage. Identify up-sell opportunities within the existing accounts.

    Knowledge and experience required:

    • Consistent new business sales record within the the cloud, telecoms, ISP, systems integrator or carrier space
    • Knowledge of cloud, data, voice, connectivity and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Experienced selling into the SME/MLE market
    • Must be driven, self-motivated and disciplined
    • Good presentation skills
    • Committed, engaged, and responsible when dealing with customers
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Channel Account Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Channel Account Executive: supporting channel sales account team to deliver against revenue targets. This is a development role with the opportunity to move into a full account management position within 6-12 months.

    Key responsibilities for this job:

    • Act as office based contact for key named accounts/Annual Leave cover
    • Act responsively and in a timely manner to customer queries and requests
    • Build strong relationships with key stakeholders both internally and externally on named accounts
    • Work with the account manager on contact strategy and business development planning
    • Attend regular product training courses to maintain high level of product knowledge with an understanding of the unique selling points for each product
    • Attend quarterly review meetings with key partners and educate partners on Exponential-e product and services portfolio
    • Help team achieve revenue acquisition targets to earn commissionable element
    • Help with in flight order/changes amends/upgrades and churn
    • Work with the account team on BIDS/pricing upon request

    Knowledge and experience required:

    • Demonstrate relevant and successful experience and success working in a business to business sales environment
    • Ability to work under pressure
    • A good level of understanding of sales techniques, sales cycles and forecast pipeline management
    • Good interpersonal and communications skills

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Channel Account Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Other duties the Channel Partner Manager will be required to undertake as may be assigned by Sales Manager:

    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • Participation in planning and preparing marketing campaigns along with your own targeted campaigns
    • Attending networking events
    • Activities outside of normal work hours may also be required

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Solutions Consultant
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • “Pre-Sales” Solutions support internally and externally to Channel Account Managers working on network and basic voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Channel Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Channel Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions

    Knowledge and experience required:

    • Minimum of 1 to 3 years of Significant IT / Telecoms experience
    • Able to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Familiarity with the IT Channel and how it operates pertaining to Pre-Sales activities
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • It’d be advantageous for you to have experience in one of the below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM)
      • Knowledge of LAN (wired and wireless) environments
      • Familiarity with Private & Public Cloud architecture 
      • Previous hands on technical experience
    • Experience in a pre-sales environment would be beneficial
    • A Bachelor’s Degree or equivalent experience would be beneficial

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Managed Services Desktop Engineer
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    • Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers
    • Work in a rotation to provide onsite 1st and 2nd Line helpdesk support to Exponential-e customers
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements;
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
    • To be a highly motivated team player with the skills and ability to manage changing priorities.
    • Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;
    • Physical Workstation and peripheral relocations;
    • Performs general preventative maintenance tasks on computers, laptops, printers;
    • Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
    • Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

    Knowledge and experience required:

    • Experience in managing/troubleshooting Windows Desktop Operating Systems
    • Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Experience in using ITIL based ticketing system (ITIL foundation preferred)
    • Exposure to supporting VDI solutions (CITRIX, VMWare Horizon View etc.)
    • Knowledge of Networking (DNS, DHCP, PING, TRACERT, NETSTAT, NBTSTAT, TELNET, FTP, FTPS, SFTP)
    • Desired skills in Microsoft System Centre, SharePoint and Lync an advantage
    • Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

    Mission Statement

    "Achieve the status whereby Exponential-e 4.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Sales Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • To identify, qualify and develop new business prospects 
    • To work with sales teams to develop leads, opportunities, accounts and increase revenues in line with set targets and business objectives 
    • To participate in lead generation activity and call out campaign days
    • You will be responsible for supporting opportunities and selling the Exponential-e portfolio of products and services to companies that may not be currently customers of Exponential-e

    Key responsibilities for this job:

    • Generating leads and cold calling prospective customers/existing customers.
    • Providing remote support for opportunities
    • Attending face to face meetings with potential clients
    • Consulting clients on the Exponential-e portfolio and services provided
    • Negotiating pricing with clients to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Accurate forecasting of anticipated sales, along with regular activity reporting
    • Ensuring that sales and KPI targets are achieved
    • Assisting with the sales life cycle, supported at all times by relevant mentors and dedicated sales teams
    • Working on sales campaigns to increase market share, raising awareness of the Exponential-e brand and technology
    • Achieving personal and career advancement goals in line with Exponential-e’s mission statement
    • Activities outside of normal work hours may also be required

    Desirable knowledge and experience:

    • Can-do attitude, high achievement drive and a natural aptitude for sales
    • Hard working individual with excellent communication skills
    • Self-motivated with the drive and determination to succeed.
    • Highly adaptable and proactive.
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop
    • Organised and disciplined
    • Able to take constructive criticism and to correct mistakes

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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