Seamless communication that your teams depend on
Seamless communication that your teams depend on
In an increasingly fast-paced, rapidly changing digital world, organisations’ success is driven by effortless communication and collaboration, regardless of where teams are located. However, legacy telephony systems frequently prove unsuitable for modern workflows, which demand the highest level of agility, flexibility and scalability - with zero compromise in terms of security, compliance, and cost control. As a resulting Teams Calling has quickly established itself as a key productivity tool for many organisations, with 88% of businesses saying it has resulted in tangible time savings, and 17% reporting it has streamlined their decision-making .
Exponential-e offers Microsoft Teams Direct Routing as a managed service, enabling world-class telephony without the complexities typically associate with its deployment. By bringing the PSTN calling you already trust and depend on into the Cloud, Teams for Work offers the seamless communication that your teams depend on, with an unparalleled level of control and visibility, with the whole ecosystem managed through a single pane of glass.
Full cost control
with Per User Per Month (PUPM)
A per user per month model with attached UK calling bundle, competitive international rates, and our Microsoft Cloud Solution Provider (CSP) accreditation
make enabling your Teams Telephony simple, ensuring you can enjoy peace of mind, a complete range of value-added products with full cost control.
Unleashing the full potential of
Direct Routing for Microsoft Teams
A fully Managed Service
A fully Managed Service
With Exponential-e managing your Teams solution
your own IT teams are free to focus their attention elsewhere, supported by the most robust SLA’s.
Seamless deployment
Seamless deployment
Intelligent automation ensures your Teams deployment
will create minimal operational disruption, zero security risks, and effortless porting of existing numbers.
Optimal resilience and minimal latency
Optimal resilience and minimal latency
Each Microsoft Teams phone system is delivered through our self-owned, enterprise-class network and supported by our 24/7, UK-based NOC.
Robust data protection
Robust data protection
A leading-edge cyber security ecosystem,
and Teams Session Border Controller ensures, all data is stored and handled in full compliance with applicable regulations.
A dedicated team of Microsoft specialists
As a long-standing Microsoft Partner, all Teams deployments are undertaken by our own specialists, and delivered through our own Teams Direct Routing platform, to ensure a seamless transition. This includes achieving secure integrations with legacy PBX systems, when required.
Our Microsoft product specialists have deep experience in the successful delivery of such projects for organisations across a range of sectors.
We are an accredited Microsoft Cloud Solution Provider (CSP) and have cultivated strong relationship with a number of key ecosystem partners. Working closely with your own teams to understand your telephony requirements, we ensure you are able to utilise Microsoft Teams in the way that is right for you, your employees, and your customers, tailoring its capabilities to your unique workflows.
This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.
Rolling 3 month average. Industry average: 17
Our commitment to delivering excellence
The world’s first real-time NPS - part of our longstanding customer service promise.
Through our own customer service platform, our customers are able to give us feedback quickly and easily, with a click of a button. Our Customer Support teams are immediately notified of feedback so they can respond instantly, in order to quickly close the loop on any feedback that is less than excellent.
Fully Accredited
9 x ISO Accreditations
9 x ISO Accreditations
| ISO9001: Quality Management | ISO27001: Information Security | ISO22301: Business Continuity |
| ISO27017: Private Cloud Security | ISO20000: IT Service Management | ISO14001: Environmental Management |
| ISO50001: Energy Management | BS10012: Data Protection | CSA Star Cloud Security |
Secure by design
Secure by design
Socially responsible
Socially responsible
95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives
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FAQs
Microsoft Teams Direct Routing allows organisations to connect their telephony infrastructure to Microsoft Teams Phone, enabling external phone calls through Teams by using a supported Session Border Controller (SBC).
Direct Routing for Microsoft Teams connects the Teams platform to the Public Switched Telephone Network (PSTN) using a Session Border Controller (SBC) and telephony provider, allowing organisations to use existing telephony infrastructure while leveraging Teams' collaboration features. This setup offers flexibility and potential cost savings by enabling the use of preferred PSTN carriers and existing systems.
London Head Office
Manchester Office
*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.