IT Managed Services

Flexible, UK-based Managed Services to support your critical IT infrastructure

In a truly globalised economy, business rarely stops. Organisations of all sizes, across all sectors, must ensure their services are available 24 / 7. Exponential-e understands the challenges involved and have designed our range of Managed Services to deliver maximum flexibility, where we act as an extension of your IT teams, providing the boost you need to deliver an exceptional customer experience.

Benefits of outsourcing your IT operations to a Managed Service provider

01
Proactive UK support, 24 / 7 - By enhancing the overall resilience of your business, your teams are free to deliver their best, delivering even better value to customers and stakeholders as your business evolves.
02
Cost control - The growth of your workforce is accompanied by a range of hidden costs, including HR, payroll, pensions and more. Our Managed Services help leverage these costs, while allowing your IT teams to focus on their critical tasks.
03
Direct access to experts - The modern IT landscape requires a broader range of expertise than ever before. Our support services provide you with direct access to our own teams’ deep knowledge and experience, bolstering your own internal skills.
04
Focus on your core objectives - By freeing you of the day-to-day management of your infrastructure, our Managed Services allow you to maintain your focus on your business’ core objectives, while we focus on ‘keeping the lights on’.
05
Recognised standards, for complete peace of mind - Our support services adhere to the ITIL framework of standards, delivering the highest standards of service, incident response, and change management.

Flex Manage - Our Approach

Flex Manage offers 24 / 7 proactive support services to manage a range of services, acting as an extension of your existing IT function. Our Flex Manage service matrix can be found here. Our services include:

Flex manage - 24 / 7 proactive support services for Infrastructure & Hardware.
Infrastructure & Hardware
Flex manage - 24 / 7 proactive support services for OS.
OS
Flex manage - 24 / 7 proactive support services for Microsoft Applications.
Microsoft Applications
Flex manage - 24 / 7 proactive support services for End User & Service Desk.
End User & Service Desk
Flex manage - 24 / 7 proactive support services for Endpoint Devices.
Endpoint Devices
Flex manage - 24 / 7 proactive support services for Backup & DR Services.
Backup & DR Services
Flex manage - 24 / 7 proactive support services for Private Cloud Services.
Private Cloud Services

We are an extension to your team by60+ Members of staff.3 functional groups.specialised teams in each group.managing 4,000 servers.managing 3,000 End users.one owner, one vision.

Flex Support

Flex Support provides a remote Level 2 and Level 3 technical support service, offering reactive technical assistance, advice and expertise for specialist products or technologies where internal IT support staff may need to bolster their own skills on an ad hoc basis. Our core coverage is set out here.

Flex Monitor

This infrastructure monitoring service delivers 24 / 7 proactive and reactive monitoring, infrastructure health checks, and alerts, taking all the stress out of monitoring the health of your IT systems and ensuring any potential incidents can be swiftly handled.

Why Exponential-e?

We are an outcome-led organisation, ensuring services are mapped out directly to your short- and long-term goals, delivering maximum value to your organisation. We are committed to achieving excellence and empowering our people to deliver it.

Our approach to Managed Services is to empower your teams, by complementing their existing onsite skills. We deliver ‘Peace of Mind as-a-Service’, taking on critical IT functions to allow you to focus on your core business, while our technical capabilities cover the full spectrum of IT services, from private infrastructure and public cloud, servers and applications, to users and productivity suites. This is further enhanced by ongoing service improvement from our Service Management and Technical Account Management teams.

While business today is very much global, our services are entirely UK-owned and operated, ensuring we’re always ready to deliver the support you need, when you need it.

Wide portfolio of services.

8 ISO accreditations.

Hybrid Cloud and Security Aggregator.

Manage your estate with our Cloud Management Platform.

UK-based Service Desk.

Customer-focused / Net Promoter Score.

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If you are looking for technical support, please contact our Support team on: 0845 230 6001

 

Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support, please contact our Support team on: 0845 230 6001

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