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Exponential-e & Five9

Driving excellence in the contact centre
through common values and digital innovation

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Exponential-e has partnered with Five9 to deliver a highly resilient, open, and secure Cloud-based platform for the Contact Centre

Developing contact solutions suitable for the modern, omnichannel customer journey

The stakes are high when choosing a technology partner for your contact centre. That’s why, at Exponential-e, we undertake a rigorous evaluation process whenever the time comes to expand our portfolio of products and services. It was with this that led us to identify Five9 as an ideal technology partner for Exponential-e, helping us deliver transformational solutions that cater for the modern, customer journey whilst driving innovation and businesses outcomes to our customers.​

Five9 is a world-class global Cloud-based customer experience platform, recognised as an industry leader by Gartner, Frost & Sullivan, and other experts, thanks to its superior combination of features, functionality, security, continued innovation and its inherent scale and flexibility.​

The Contact Centre is your organisation’s front door
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Crucially, Five9 and Exponential-e share a number of common values, including:

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Reliability and robustness.

Reliability and robustness
Reliability and robustness
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Innovation

Innovation
Innovation
  • Five9 has a well-established reputation for innovation, and continues to invest heavily in R&D. As a result, they have won numerous awards, including the Aragon Research Innovation Award, Stevie Award for ‘Best Product’, and CRM Service leader Award from CRM Magazine.
  • Exponential-e has a rich pedigree of innovation and has introduced several industry-firsts in the areas of networking, Cloud, and cyber security.
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Commitment to service excellence.

Commitment to service excellence
Commitment to service excellence

Both Exponential-e and Five9 are dedicated to customer service excellence and publish NPS scores live on their websites. Exponential-e refers to this commitment as “Peace of Mind as-a-Service,” whereas Five9 deliver on their “Cx Promise”. Both companies maintain NPS scores that are far higher than the industry average.

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Consultative

Consultative approach
Consultative approach

Exponential-e and Five9 share an approach that ensures that migration and system design is tailored to your specific needs and business goals. We begin with a discovery process that documents your operational environment with recommendations on how we can improve productivity and customer experience. We then benchmark your Key Performance Indicators and build in checkpoints to ensure your technology investment is delivering the right business outcome.

Navigating the world of technology within the contact centre can be a minefield, and with an organisation’s customer experience at stake,
it is important to make the right investments and decisions. Together, Exponential-e and Five9 can help you navigate these challenges and develop a clear roadmap around your organisation’s strategy and goals.

Exponential-e offers short-term consultancy engagements to help you uncover the potential of technology.
Some of these are free of charge, depending on circumstances.

Get in touch

This brochure offers an in-depth exploration of Exponential-e’s entire UC and CC ecosystems, all of which we deliver in bespoke combinations to optimise your internal and external communication strategies.

Rolling 3 month average. Industry average: 17

Our commitment to delivering excellence

At Exponential-e, exceptional customer service is part of our DNA and has been since our company’s inception. That’s why we were the first company to display our industry-leading NPS score live on our website. We combine this with more than twenty years of technical innovation.

Fully Accredited

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9 x ISO Accreditations.

9 x ISO Accreditations
9 x ISO Accreditations
ISO9001: Quality Management ISO27001: Information Security ISO22301: Business Continuity
ISO27017: Private Cloud Security ISO20000: IT Service Management ISO14001: Environmental Management
ISO50001: Energy Management BS10012: Data Protection CSA Star Cloud Security
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Secure by design.

Secure by design
Secure by design

Secure by design.

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Socially responsible.

Socially responsible
Socially responsible

95% of profits reinvested, 65% reduction in CO2e in last 5 years, NetZero by 2030, Local employer, Job creation for apprentices, PPN06/21 aligned carbon reduction, Green space and environmental improvement initiatives

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Talk to one of our specialists

Contact Sales: 0845 470 4001
Service & Support: 0800 130 3365

London Head Office

100 Leman Street, London, E1 8EU

Manchester Office

1 Spinningfields, Quay Street, Manchester, M3 3JE

Sales: 0845 470 4001
Support Portal Login
Service & Support: 0800 130 3365

 

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge.
All inbound and outbound calls may be recorded for training or quality purposes.