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A UK firm has been hit by a £3.07 million fine after being hit by a ransomware attack that exposed sensitive data related to almost 80,000 people, and disrupted NHS services....
The level of legacy debt varies widely across the NHS and a recent report from the Department of Science Technology and Innovation (DSIT) has revealed that legacy technology can range from as little a...
In the contact centre, the customer journey is everything. Every potential point of interaction must be carefully considered, with systems and processes established to maximise the chances of a fast, ...
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