Riverlite
A partnership built on trust, collaboration, and raising standards in IT managed services
About Riverlite
Based in St.Neots, Cambridge, Riverlite offers a wide range of scalable, robust managed IT services to organisations all over the UK. Emphasising service quality, value for money, and technical innovation - backed up by ISO20000 & ISO27001 accreditations - Riverlite are continually looking for new ways to tailor their solutions to their customers' evolving requirements and focus on creating strong, long-lasting professional relationships in every interaction.
The Challenge
Working with customers across a wide range of sectors, all of whom have highly specific requirements for their IT infrastructure, Riverlite combine deep internal expertise with a highly select network of trusted technology partners, who work closely with their own teams to offer customers a broader range of cutting-edge, fully integrated solutions.
Looking to replace the MSP who had previously handled their connectivity requirements, after struggling to establish an effective working relationship, Riverlite were introduced to Exponential-e by a member of the Channel Partner team. Impressed by Exponential-e's service portfolio, responsiveness, openness to collaboration, and transparent pricing, the decision was made to begin a formal partnership, making full use of their self-owned, business-only network.
Solution
From the outset, the partnership between Riverlite and Exponential-e proved to be an effective one, allowing them to fulfil a wider range of customers' connectivity requirements - including those who wished to fully outsource that element of their infrastructure. This, in turn has allowed Riverlite to focus on broadening and optimising their overall comms offer, safe in the knowledge that it is built on a strong foundation, managed by a team of trusted specialists.
This level of close collaboration has allowed teams from both organisations to work together at several complex bids, ensuring the integrated solutions are fully tailored to the customer's specific requirements, and presented as effectively as possible, in order to gain buy-in from key stakeholders.
Furthermore, in terms of the day-to-day operations, any problems that have arisen - be they technical or scoping in nature - have been quickly identified and resolved through close communication from both teams, including both account managers and technical experts from the Exponential-e side, including dedicated Support and Project Management teams. Beyond the swift resolution of potential issues, building rapport in this way has allowed for a more proactive approach to identifying and acting on new opportunities for services enhancements and cost savings, as well as implementing the latest patches and updates. This has not only enhanced Riverlite's overall business continuity, but also helped build rapport between teams, creating multiple touchpoints that streamline communication and collaboration on a daily basis.
Since these early successes, the partnership has continued to evolve organically, with plenty of scope for future growth - both in terms of strengthening existing solutions and adding new ones to the wider portfolio, including exploring the full range of possibilities offered by Cloud transformation.
Solution benefits
- High-performance connectivity via an enterprise-class network, made available to all Riverlite customers, regardless of location · Expert consultation around the most challenging customer requirements, allowing for the deployment of bespoke solutions
- Hands-on support from a dedicated Channel Partner account team
- Access to in-house Support and Project Management teams on an as-needed basis
- A proactive approach to identifying and acting on new opportunities for cost savings and service improvements
- Fully transparent pricing across the board, with zero unexpected changes
"Two things stood out during those initial meetings. One was the confidence that Expo had. I mean, you know any supplier always has confidence, but it was actually believable. Secondly, the chap who we initially got to know followed through and did exactly what he said he was going to do. I'm pleased to say it's even better now. There's not been any point in the relationship where we've considered talking to someone else."
Simon Barnes
Chief Technology Officer, Riverlite
"What we really needed was someone who could translate what we knew we wanted in terms of networking into functional specs. That's been our experience with Expo. Together, we're very good at procuring the right connectivity service for people."
Simon Barnes
Chief Technology Officer, Riverlite
"They are a partner, not just a supplier, which is a big thing for us."
Simon Barnes
Chief Technology Officer, Riverlite
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