Failure Demand: "Demand caused by failure to do something or do something right for the customer"
Seddon, 2003
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In July of 2019, Exponential-e hosted a roundtable at The Ritz London, bringing together 18 top UK architects to discuss topical issues across the sector and sharing views on the matters at hand. One of the topics raised was the newly launched Architects Declare manifesto and its 11-point plan for tackling climate change and biodiversity loss. From 16 founding signatories, word spread like wildfie and within weeks, hundreds of practices - large and small - signed up, signalling that our architects were ready commit to operating in a greener, more sustainable manner.
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Attracting top talent is just part of the picture when it comes to building a thriving, successful organisation. If employees are to achieve their full potential in both their professional and personal lives, it is essential to nurture their talents and cultivate the skills that will help them progress along their chosen career paths.
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"Not-for-profit organisations have provided a trusted and valued source of independent advice for people throughout England for many years. They are a vital part of our national support infrastructure and somewhere to turn to in times of crisis."
Nick Hurd, MP
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Here's why that's a good thing…
"In the new contact centre, we're no longer reliant on hunt groups, and can onboard new services and new desks very easily, which has allowed for a much higher level of agility in terms of how we connect and collaborate with our colleagues and partners. We've also got a much higher level of control, so we don't need to go through our IT teams to make changes or updates when we need to, and can constantly refine our call flows."
Stacey Whyte, NHS Digital
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The past year of upheaval in the digital landscape has created a number of singular challenges for the Legal sector, in addition to firms' longstanding obligations around security and data governance.
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I spoke to a globally recognised thought leader on the role of technology and innovation in the Construction industry. Aarni Heiskanen shares his thoughts and vision with me, which are no doubt helping to shape the construction landscape today and more importantly, the future.
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Today we are delighted to announce that Exponential-e has been listed at 46 in The Sunday Times BDO Profit Track 100 - a rise of 43 places following o...
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A few weeks ahead of the Champion's League mania, we hosted our annual Channel Cup event, which saw nine teams competing in a 5-a-side football tourna...
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When the Mayor of London recently quashed the building of The Tulip, it raised troubling questions for the future of architecture in the UK. The Tulip was set to be London's next iconic piece of architecture, joining a long, illustrious line of pivotal buildings that have lined London's horizon and kept the city at the leading edge of architecture since Sir Christopher Wrenn re-designed St Paul's Cathedral in 1710. But can the UK continue to host such iconic buildings in the shadow of the looming impacts of climate breakdown and biodiversity loss?
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For any future-facing organisation, the importance of ample learning and development (L&D) cannot be overstated. A few months ago, our L&D team entered the Princess Royal Training Awards (PRTAs) -- and we are delighted to announce that we were successful in the following entries:
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In our offices, businesses, colleges and homes, barriers exist between people that hinder free and easy communication. Physics undergraduates rarely mix with the Philosophy students, our accounts teams tend not to lunch with our account managers, and I almost never speak to the lady who lives in the flat below mine. It's a natural result of living, working and studying in cities with millions of strangers.
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Four months into 2020, and there's no doubt that home working is here to stay. Even before our current pandemic, we saw the number of people working from home more than double between 2008 and 2018[1]. Nonetheless, in the COVID-19 era, everyone has been thrust into what has often been called the "modern workplace". In spite of our early successes, this is still very much a work in progress, as both organisations and employees establish whole new approaches to the way we work, and new tools and processes arising in response to the challenges we face. But thinking exclusively in terms of the workplace is arguably ignoring the bigger picture. We're not just seeing a shift in how we work, but a large-scale transformation of how we connect and interact with each other.
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Amidst all the stress of lockdown, it's been heartening to see some of the ways in which people have pulled together to support each other, and the work charities all over the UK have been doing to ensure the vulnerable are protected and the NHS receives the support it needs. However, as with many other sectors, COVID-19 has pushed many charities' IT infrastructures to their limit, as they are not only forced to adapt to the Government's remote working requirements, but also rethink their approach to fundraising.
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There's no doubt that Unified Communications have never been in such high demand as in recent months. The current global pandemic has meant the need f...
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COVID-19 has forced organisations across the UK to re-evaluate virtually every aspect of how they operate, from policies regarding remote working, to the security of their data. There's no doubt that the IT landscape has been fundamentally transformed by these challenges, as new innovations have been unveiled and deployed at an unprecedented pace. None of this could have been achieved without businesses and IT providers working hand-in-hand to meet the challenges presented by the pandemic.
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The past few months have certainly been challenging for businesses all over the UK - from start-ups to established industry leaders. Organisations have found themselves adapting to the demands of a remote workforce virtually overnight, deploying communications solutions to enable their teams to engage with both each other and their customers. While it's true that this technology has been available for a while now, it has never been deployed at this scale before. This has presented a range of challenges when it comes to infrastructure, but these are only part of the picture.
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Cloud adoption has been rising year by year for some time now, with Gartner predicting this trend to accelerate beyond 2020. It has long moved on from its earliest days, where it was largely regarded as an intriguing concept but unsuitable for enterprise-level applications. Now, with a wide range of options available - including Public, Private and Hybrid solutions - it has become a highly attractive prospect for organisations at all levels, especially against the backdrop of COVID-19 and the resulting advancement of remote working. While these trends are very much the latest stage in a long process of transformation, the pandemic has undoubtedly been the catalyst behind much recent Cloud adoption, as organisations accelerate their journeys towards a distributed workforce.
So, where does that leave us in terms of the biggest question: "Is Cloud right for my organisation?"
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There's no doubt that home working is here to stay. While it may have initially been deployed at large scale out of necessity, in response to COVID-19, it is clear that we are witnessing the dawn of a fully distributed workforce. However, as organisations continue to invest in new solutions to drive this change, it's important to remember that these are still the early days. We've never seen home working at this sort of scale, which means we need to establish a new standard of best practice and - equally importantly - the technology to support this.
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Throughout the past few months, we have seen organisations' internal teams forced to adapt their processes, infrastructure and strategies in ways that would previously have been inconceivable. Key to the success of this process has been the support of external service providers, who have complemented companies' internal expertise and freed IT teams to focus their attention where it is most needed. As it becomes clear that the distributed workforce is here to stay, such partnerships are going to be more important than ever moving forward.
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