Masergy and Exponential-e partnership empowers global carrier to deliver cost savings through end-to-end SLAs and Quality of Service guarantees.

Masergy Communications

Masergy and Exponential-e partnership empowers global carrier to deliver cost savings through end-to-end SLAs and Quality of Service guarantees.

About Masergy Communications

Masergy is the software‐defined network and cloud platform for digital enterprises. Recognised as a pioneer in software‐defined networking, Masergy enables unrivaled, application performance across the network and the cloud, with Managed SD‐WAN, UCaaS, CCaaS, and Managed Security solutions.

Masergy have been an Exponential‐e partner since 2002, leveraging their expertise to deliver last-mile services throughout the United Kingdom (UK). For Masergy, the true value of Exponential‐E is their intimate knowledge of the UK telecom industry, which allows for rapid service installation and full transparency.

Challenge

– Exceptional service and prompt response from wholesale carriers can be a challenge. In particular, many of Masergy’s client locations require an OpenReach (OR) Tail. Since Masergy leverages partner networks in the UK, going direct to OR is not an option. We therefore require detailed order status information from Exponential-e to keep our clients up to date.

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More than ever, Masergy’s client properties require formal Wayleave Agreements, as well as Site Specific Risk Assessment & Method Statements (SSRAM). Exponential-e works to simplify and accelerate these complex processes.

Built from the ground up to support real-time converged business applications, MASERGY provides managed, secure, virtualised network services to enterprises that have complex needs across multiple locations.

Our integrated network and software solutions enable our customers to seamlessly deploy and manage IT applications such as video, voice and data, on a global basis.

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Solution

The Exponential-e Service Delivery Team includes some of the best and brightest talent in the industry, and the Project Management Team's expertise and experience provides Masergy with detailed information that leads to a a world-class service experience.

Exponential-e goes above and beyond to resolve problems quickly, digging deep into challenges as they reveal themselves, including the Wayleave process. Their strong relationships with downstream partners and customer‐first corporate culture results in superior service quality for both Masergy and our clients.

Partnership benefits

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Trusted partner for 10+ years
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Service excellence for Masergy and its clients
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Order transparency meets and exceeds expectations
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Rapid service installation and issue resolution
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Partnership focused on quality and efficiency amidst growth
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If you are looking for technical support, please contact our Support team on: 0845 230 6001

 

Talk to one of our specialists

Fill out the form and we'll get back to you as soon as possible.

If you are looking for technical support, please contact our Support team on: 0845 230 6001

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