Fuller Smith & Turner PLC
Customer Summary
From: Gerry Cullen, Server & Network Supervisor
In 1845, partnership papers between Fuller, Smith and Turner were officially signed - marking the start of something very special for London's pub and beer scene.
However, the Fuller's story had been brewing long before then.
In the late 1600s Thomas Mawson laid the foundations for a major brewing enterprise by buying The George public house in Chiswick and two adjoining cottages for £70, then later snapping up the brewhouse in Bedford House on Chiswick Mall too.
Throughout its history, Fuller's has continued to build an enviable estate of premium pubs and hotels that today numbers around 400.
Fuller's have been a customer of Exponential-e since 2022.
How does the solution / technology / service (use the most appropriate) Exponential-e provide benefit your organisation and your customers?
We benefit very highly of the network redundancy we have in place with Exponential-e, it allows our business to remain connected so that all of our managed pubs and hotels can trade and take payments
What qualities do you believe are important in a technology partner?
I think reliable and expertise and experience are key, which the team at Exponential-e have vast quantities of this
I would say there is a potential in growth of perhaps taking on other products/services
Could you share a "stand-out" moment where Exponential-e excelled?
I would say the standout moment was the really sharp turn around of the support desk and them excelling in responding to any tickets we logged around circuits being down.
Are there any individuals at Exponential-e you feel consistently go above and beyond?
Ben Eustace and Terence Duff and Guled Omar
We benefit very highly of the network redundancy we have in place with Exponential-e, it allows our business to remain connected so that all of our managed pubs and hotels can trade and take payments
What qualities do you believe are important in a technology partner?
I think reliable and expertise and experience are key, which the team at Exponential-e have vast quantities of this
How do you see the future of your partnership with Exponential-e evolving?
I would say there is a potential in growth of perhaps taking on other products/services
Could you share a "stand-out" moment where Exponential-e excelled?
I would say the standout moment was the really sharp turn around of the support desk and them excelling in responding to any tickets we logged around circuits being down.
Are there any individuals at Exponential-e you feel consistently go above and beyond?
Ben Eustace and Terence Duff and Guled Omar
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