Vacancies

Shape your future with Exponential-e

Our passion for technology is only matched by our passion for our people. Working at Exponential-e means coming into a dynamic environment where motivated employees have the opportunity to become experts in their field, thought leaders and game changers of the future. In all areas of our business we strive to build teams who; continually seek meaningful results through innovation, are customer-focused team players and who thrive on working in a fast-paced and friendly environment.

  • Full Stack Developer

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    You should not only be able to code to a high standard but should actively follow, understand, evaluate and be able to implement appropriate technologies and best practices as they evolve. You will be a key part of the development team and your passion should help enable Exponential-e to remain at the leading edge of the telecoms market.

    Key responsibilities for this role:

    • Developing applications using various Javascript frameworks, NoSQL, HTML and CSS
    • Support and maintain existing applications
    • Provide application level support to system users
    • Gathering, documenting and estimating requirements
    • Provide a test environment prior to each release
    • Contribute to the quality of system delivery including the architecture, planning, estimation, development, integration, test and release infrastructure
    • Help maintain consistently high code quality across the development team including code reviews
    • Be able to and have the desire to contribute to towards the company’s technical strategy

    Knowledge and experience required:

    • Javascript
      • NodeJS & NPM
      • ES2015/16
      • Task runners (Webpack/NPM) 
      • Transpiling (Babel)
      • Frameworks (ExtJS/ReactJS) 
    • HTML5, CSS3
    • NoSQL databases (MongoDB)
    • Agile/Scrum development methodologies
    • Source control (Git, Bitbucket)
    • Automated testing (unit, functional, integration)
    • Continuous integration (TeamCity Jenkins)
    • Responsive/adaptive development
    • Cloud platforms (Amazon Web Services)
    • Additional Knowledge / skills :

    • C#
    • Dev Ops
    • Testing frameworks
    • SemanticUI
    • Serverless framework 
    • SASS/LESS
    • TDD/BDD
    • UI/UX best practices
    • Salesforce
    • ServiceNow

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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  • Sales Specialist - Cloud

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets.
    • Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Delivering against individual assigned Sales Incentive Plan covering both net new business sales as well as overlay sales
    • Feeding in field experience and customer requirement in to Exponential-e Product development process
    • Advising and driving sales campaigns with Exponential-e Marketing
    • New logo Sales, driving reference aligned to sales success
    • Working closely and building relationship with Exponential sales teams covering Public Sector, Enterprise, Account Management and Channel
    • Deal leadership in both direct and indirect models
    • Create strategic partnerships that provide increase differentiation of our services in target sectors

    Core competencies:

    • Experience in selling complex services deals, mixing in Cloud, Professional Services, Managed Services and Transition and Transformation programmes.
    • Clear understanding of large scale service deals, dependencies and service components that enable full delivery in life
    • Strong knowledge around cloud delivery covering technical, service and commercial attributes and highly competent in constructing transformation deals for customers
    • Experience in application architectures and application change / transformation programmes
    • Production of high quality presentation decks
    • Multi-level relationship management and multi-level selling
    • Strong leadership and organisational skills, establishing team governance, structure and reviews to drive success
    • Defining the sales strategy and brining a team with you, leading and inspiring the team
    • Experience / knowledge of Agile / Devops methodology and value
    • High competency in constructing deals. Service schedules, Commercial principles and innovative commercials and service delivery frameworks, Risk Management, Transition and Transformation dependencies
    • Good understanding of the competitive landscape for 3rd Platform Services, Social, Analytics, Cloud and Mobile
    • Using new and disruptive technologies to solve complex business challenges and working in an ever changing working environment
    • Working within large complex Enterprise businesses and / or Service Provider environments
    • Extremely driven, motivated, self-sufficient, collaboratively minded with a highly entrepreneurial nature

    Knowledge and experience required:

    • Private Cloud Services and Architectures
    • Public Cloud Services, areas such as Amazon, Azure and Google Compute Engine, vCloud Air etc
    • Virtualisation in particular VM Ware based
    • Enterprise applications and transformation e.g. Oracle, SAP, Exchange
    • Appreciation of PaaS services, next generation application development and data driven services including Big Data
    • Desktop Managed Services and Desktop as a Service, driving transition from Physical to virtual based end user services
    • Storage, replication, archiving, long term data retention and information Lifecycle management
    • Infrastructure migration tools and services e.g. Zerto, Power Recon, Power convert, MAP etc
    • High performance computing and GPU based client side desktop services

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Account Manager

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Secure new business within existing client accounts, increasing Exponential-e revenues in line with set targets.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to existing accounts
    • Maintaining and developing client relationships for a small number of accounts
    • Working with clients management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • Increasing the revenue opportunity within each clients business portfolio as it relates to utilising additional Exponential-e services or product offerings
    • Tracking and escalation of client issues alongside the client relationship team
    • Establish and coordinate planned visits at the customer location and at Exponential-e
    • Inform clients of new services, partnerships, and/or products as they are announced or released

    Knowledge and experience required:

    • The ability to close deals
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • 3rd Line Managed Service Specialist
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday – Friday: 9:00 – 17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Responsible for Providing 2nd and 3rd line helpdesk and remote desktop support to Exponential-e customers and acting as the customer’s primary point of contact through to resolution. Also in this role you will assist the cloud services and professional services teams with roll outs and project work.

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution

    Knowledge and experience required:

    • Experienced Technical Support Analyst (1st and 2nd Line Support)
    • Experience in managing/troubleshooting Windows Servers Exchange 2003 -2010, Active Directory 2003 -2010, Windows server 2003 -2008, experienced in managing/troubleshooting VMWare and/or Virtualisation technologies

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales Ledger Clerk

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The Sales Ledger’s role is to support the Sales Ledger Manager in the day to day running of the Billing Team. The position will offer considerable opportunity for the right person to gain Sales Ledger experience within a rapidly developing area of the Business.

    Key responsibilities for this job:

    • Work closely with all Finance teams
    • Maintaining accurate ledger customer accounts.
    • Processing of Sales Orders and validation checks for Internal Systems.
    • Raising sales invoices and credit notes.
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged, tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Working closely with internal/external customers to ensure the accurate recording of data within company databases.
    • Achievement of Business Critical KPI’s and Monthly targets.
    • Any other duties considered appropriate for the role.

    Knowledge and experience required:

    • Experience in a similar role would be an advantage
    • Must have excellent attention to detail
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
    • Job will particularly suit applicants with an analytical acumen.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Security Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Security Consulting

    • Excellent understanding of information security and how it applies to customer environments
    • Participate and/or take lead on security solution design or approach for risk remediation
    • Provide strategic cyber security consulting and thought leadership in cyber security area for various enterprise clients
    • Develop a broad understanding of customers businesses and what security services and solutions can be applied
    • Identify new opportunities to promote Exponential-e cyber security capabilities within customer environments during client dialogue sessions
    • Awareness and understanding of appropriate technologies being deployed in the design, deployment and exploitation of specified cyber security technologies
    • Consult with client on specific security solutions required and within portfolio to meet clients’ needs and generate business opportunities
    • Represent security service line and portfolio where required to project/sales teams and clients
    • Maintain knowledge of industry trends and developments across information and cyber security
    • Develop cross Service-Line relationships at a peer-group level to facilitate interworking and efficiencies
    • Identify opportunities for driving automation and other process efficiencies with respect to Security Portfolio and Stakeholder engagements
    • Ensure technical designs are aligned to technology standards and any exceptions are approved
    • Foster a culture of continuous improvement through sharing and leverage of information across the Cyber Security team with the purpose of gaining efficiency in the end-to-end solution process

    Key responsibilities for this job:

    • Participate in and comply with the sales process requirements
    • Provide reporting on progress/opportunities
    • Actively support new cyber security opportunities for new and existing clients and contribute to revenue growth and closed deals
    • Understand the delivery cost base of all project engagements and BAU services
    • Provide input to bids and proposals when required- Maintain knowledge and awareness of relevant security technologies, information security standards and developments
    • Assist with mentoring and training of junior staff
    • Cultivate new leads through referrals, company provided leads, networking groups and cold calling.
    • Collaborate with operational counterparts.
    • Expert in customer relationships, conflict resolution, negotiation, and customer service.
    • Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
    • Identify leads, manage prospects and acquire new business
    • Sells to all levels of management, particularly senior levels
    • Develops and presents complex written proposals both self-initiated and in response to customer requests (RFP, RFQ, RFI)
    • Prepares and conducts formal group presentations at senior management levels
    • Aiding clients in planning their information security long/short term strategies
    • Works on an autonomous basis to meet broad job objectives

    Knowledge and experience required:

    Certifications:

    • Cyber Security Certifications (CISMP, CISSP, CCSP, CISM GDPR(P) preferred) or Security Cleared
    • Previous Audit and compliance accreditation
    • Knowledge of PCI DSS, ISO 27001, DPA/PECR, GDPR, IT HC, SANS Top 20, CES+
    • 4+ years of current cyber security expertise focused around knowledge of threats to IT infrastructure, threat analytics solutions, cyber security products, and Cyber security services.
    • Strong communication, interpersonal and presentation skills; able to communicate effectively with both technology and non-technology literate audiences at all levels of seniority
    • Able to manage time and prioritise workload, whilst working under pressure
    • Will be an information security and IT solutions trusted advisor and will focus on generating new business revenues as well as help protect and grow market share/revenues through the identification and development of new business opportunities involving enterprise business clients. This position will be viewed as a customer facing security specialist role.
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Channel Sales Executive

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    • To work with channel sales team to develop partner accounts and increase revenues in line with set targets and business objectives
    • To identify, qualify and develop new target channel partners
    • To participate in lead generation activity and campaigns

    Key responsibilities for this job:

    • Identify and engage Channel prospect partners that fit with the Exponential-e channel contact strategy
    • Contribute to the achievement of the Channel sales target
    • Attend face to face channel meetings with partners and their clients
    • Develop a strong knowledge of the Exponential-E solutions portfolio and be able to articulate this to channel partners
    • To build a strong rapport and lasting relationships with existing channel partners in order to grow the account and increase Exponential-e revenues
    • Accurate forecasting of anticipated sales and regular activity reporting
    • Participation in planning and preparing marketing campaigns along with partner call out days and your own targeted campaigns
    • Activities outside of normal work hours may also be required
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Consistent new business sales track record with a proven ability to hit targets
    • Sales experience from within the telecoms or IT industry
    • Excellent communication skills and telephone manner
    • Articulate and polished with a professional approach to sales
    • Highly adaptable and proactive
    • Able to multi task and work well under pressure
    • Self-motivated and disciplined
    • Eager to learn and develop
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


      Apply Now | Vacancies | Careers

  • Product Manager - Managed Services

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    Planning, launching and in-life management of a specific portfolio from strategic planning to tactical activities; ensuring that the product, price, placement and promotion are effective in maximising revenues and margins.

    Key responsibilities for this job:

      Product Management
      Product
    • Act as the authoritative source for all information about the assigned products.
    • Manage the development of product literature, documentation and processes.
    • Review and analyse the assigned product portfolio/individual products competitiveness in the market place and value to the company providing regular reports, win/loss analysis and strategic recommendations.
    • To analyse the suppliers, people, processes and tools involved in any product and work to develop continual improvements.
    • Maintain and develop the Business Plan for the assigned products, including market analysis, competitive analysis, positioning, financial analysis and other areas.
      Pricing  
    • To evaluate and benchmark product pricing against competitors.
    • To carry out detailed analysis of product cost.
    • To track product volumes, revenues and gross margin.
    • To recommend pricing strategy for individual products and portfolio.
    • To assist Pre-sales and Operations in bids where ad-hoc or bespoke product development and pricing may be required.
      Placement and Promotion  
    • To define the Go-To-Market strategy of the product within the different channels with the Marketing and Sales departments.
    • To act as the product evangelist, both internally and externally.
    • Work with sales to maximise product performance and achieve revenue targets.
    • To support and/or deliver necessary training.
    • To support the production of marketing and sales materials.
    • To support marketing in developing the promotion plan including advertising, PR, direct mail and telemarketing
    • To act as a presenter at shows, events and conferences
      Product Development  
    • Develop ideas for new products and enhancements through research and analysis into market trends, clients, target customers, competitors or other sources.
    • Create and maintain the business plan for product development (new or in-life upgrade).
    • Agree with the Products Director the product roadmap for all current and proposed services within the assigned portfolio.
    • Ensure, through clear requirements and expectation setting, that key internal and external suppliers fully understand requirements for enhancements and new developments and deliver against them.

    Knowledge and experience required:

    • Preferably demonstrate 2 or more years of Product Management experience in Managed IT Services Services in the Telecoms industry, including new product launch.
    • Detailed product and market knowledge of Managed IT Services (Platform as a Service, Managed Applications, Microsoft based solutions, Managed DBs, IT outsourcing)
    • Able to develop concepts into services based on an understanding of the business requirements.
    • Creative individual with a combination of technical vision and commercial acumen
    • A committed individual that understands the urgency required within a fast moving business and able to prioritise accordingly.
    • Knowledgeable and passionate about the connectivity services market and its innovations.
    • Excellent verbal and written communication skills.
    • Good presentation skills.
    • Good relationship building skills
    • Strong problem solving skills.
    • Strong time management skills.
    • Good skills with Excel, Word and PowerPoint.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Team Lead

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    We are currently recruiting for Managed Services Team Lead, who has experience working with Virtualisation products and server support in a helpdesk or managed services environment.

    The successful candidate will be responsible for providing 1st/2nd Line helpdesk support to Exponential-e customers, and act as the customer’s primary point of contact for all technical issues through to resolution and assist the cloud services and professional services teams with rollouts and project work.

    The candidate will also act as Team Lead providing mentoring to allocated department members. They will also act as point of escalation for the team and deputise for the Lead Manager during any absence

    Key responsibilities for this job:

    • Leading the Manage Services Team ensuring all tasks and duties are completed during your shift
    • Managing the Exponential-e incident/change queue and driving resolution during your shift
    • Responsible for ensuring incidents/changes are progressed and updated accordingly during your shift
    • Feeding back to the Lead Manager in regards to your allocated staff and their performance including identifying training requirements
    • Responding to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalating problem calls within the Managed Services team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Working as part of a team to deliver timely resolution to customer requests received from telephone, email, and automated monitoring
    • Maintaining an understanding of the internal escalation process to reduce escalation and SLA breaches
    • Maintaining professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

      Professional Experience:

    • Experienced in providing 1st Line Technical Support
    • Previous experience in a busy customer facing helpdesk role, in an ITIL environment
    • Proven track record as a leader, helping to motivate, manage and encourage team members
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Technical Skills:

    • Knowledge of managing/troubleshooting Windows Servers
    • Exposure to Microsoft Exchange, Active Directory, Windows Server & Desktop 
    • Experience in managing/troubleshooting VMWare and/or Virtualisation technologies
    • Knowledge of Networking (DNS, DHCP)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Managed Services Technician

    Type of role: full time permanent

    Location: London

    Hours: 4 day 07:30 – 19:30, 4 days off, 4 days 19:30 – 07:30, 4 days off

    Holidays: 25 days

    Overall purpose of the job:

    Provide 1st Line helpdesk and remote desktop support to Exponential-e customers

    Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Key responsibilities for this job:

    • Respond to support calls as assigned within Service Level Agreements; ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences, and that call resolution priorities are met
    • Escalate problem calls within the Cloud team to meet Service Level Agreements and ensure maximum level of customer satisfaction
    • Troubleshooting customer technical faults and working with external vendors and service providers to achieve fault resolution
    • Work as a team to deliver timely resolution to customer requests from telephone and email
    • Maintain an understanding of the internal escalation process
    • Jeopardy management to reduce escalation and SLA breaches
    • Maintain professional working relationships with customers, suppliers and work colleagues

    Knowledge and experience required:

      Professional Experience :

    • Experience in providing technical 1st line support
    • Previous experience in a busy customer facing helpdesk role
    • Ability to provide a customer focused service to committed Service levels
    • Ability to work under own initiative, manage own time and work to deadlines
    • Strong interpersonal and communication skills, particularly customer facing techniques and listening abilities
    • Technical Skills:

    • Experience in managing/troubleshooting Windows Servers
    • Knowledge of Networking (DNS, DHCP)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Digital Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public holidays

    Overall purpose of the job:

    Lead the digital transformation of the marketing function - devise and implement digital marketing strategy and tactics encompassing website, email, social and online advertising as well as all other digital platforms. Work closely with content, vertical, product and design teams to optimise digitally led campaigns being the lead adviser on best practice, optimization, conversion and marketing automation.

    Key responsibilities for this job:

    • Lead the digital transformation of the marketing function: launching digitally-led initiatives, marketing automation and lead scoring and nurturing
    • Oversee digitally-led marketing initiatives working closely with marketing, content and design teams and deliver value adding lead generating/brand building activity
    • Lead the development of lead scoring processes in including content delivery and marketing automation
    • Own and manage execution and optimisation of the lead scoring model
    • Website optimisation: ensure KPIs are met including bounce rates, conversion rates, MQL generation and SEO performance and ranking
    • Plan and execute SEM and PPC campaigns ensuring targets are met
    • Manage social media platforms, advise on best practice and develop brand engagement and reach
    • Play a pivotal role in shaping the future of the marketing function
    • Management and development of digital team
    • Weekly and monthly KPI reporting to key stakeholders

    Knowledge and experience required:

    • Search Engine Optimisation – advanced experience in managing and executing SEO practices in BtoB
    • Demonstrable expertise in PPC and other paid advertising campaigns
    • Social media: developing brand presence and engagement – paid and organic
    • Indepth expertise in marketing automation – Pardot/Hubsot/Marketo
    • Experience with building and managing lead scoring models for B2B
    • Web analytics - Analysis and evaluation
    • Experience owning and using a CMS is essential (Joomla a bonus)
    • Data strategy and CRM systems (preferably Salesforce)

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Content Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus public Holidays

    Overall purpose of the job:

    Lead the content strategy and execution. Tell compelling brand and customer stories via multiple formats and for multiple mediums – primarily digital. Ensure content is created, optimised, kept up-to-date and relevant to buying cycle stages. Create and develop brand voice and style.

    Key responsibilities for this job:

    • Editorial governance of brand voice, style and tone
    • Produce and manage content production schedule in alignment with marketing campaigns
    • Write and produce compelling content for multiple mediums for lead generation campaigns, social engagement, brand awareness and employee communications
    • Work closely with Digital Marketing Lead to ensure content is optimised for SEO and supports digital strategy
    • Work with multiple stakeholders from product, marketing sales, senior management and partners to produce content including: whitepapers, guides, case studies, videos, infographics, blogs, social posts.
    • Work closely with Digital, Design and Marketing team to produce content that is tailored to our core audiences and meets marketing objectives

    Knowledge and experience required:

    • Ideally from a BtoB software/IT marketing/content production background
    • 5 years’ experience in leading content marketing in BtoB – from editorial to production
    • Search Engine Optimisation – advanced experience in developing content for digitally-led marketing practices in BtoB
    • Experience in creating style guides, maintain brand voice
    • Demonstrable expertise taking complex technical solutions and turning into compelling stories
    • Social media - developing brand presence and engagement with content
    • Strong written and creative abilities
    • Measuring and tracking of content distribution and engagement
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days Plus Public Holidays

    Overall purpose of the job:

    Own the demand generation strategy, planning and execution for key verticals to acquire new customers in mid-market and Enterprise sectors.

    Key responsibilities for this job:

    • Working with sales vertical leads to produce annual vertical marketing plans
    • Execute, measure and enhance marketing campaigns and activities ensuring they meet sales and marketing objectives
    • Work with content, design and digital leads to produce campaigns that are world-class in digital, creative and messaging
    • Design campaigns for relevant buying stages and work to convert through marketing funnel
    • Work flexibly and with accountability to meet objectives and adjust tactics as required
    • Measure campaign execution and performance in CRM or digitally, and provide weekly and monthly metrics to sales, marketing and key stakeholders
    • Develop in-depth knowledge of vertical sector challenges, pain points and how our solutions help overcome these

    Knowledge and experience required:

    • 5+ years in BtoB software/IT at marketing manager level
    • Ideally experienced in marketing to Legal/professional services/media/Manufacturing sectors
    • Experience in using salesforce and marketing automation platforms
    • Demonstrable understanding of lead nurturing, scoring and pipeline measurement
    • Experienced in developing creative, integrated campaigns across multiple touch mediums
    • Strong written and creative abilities
    • Experience maintaining budgets, assessing costs and ROI performance.
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Technical Placement Opportunity

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    IT and Networking University Placement – 11 month Placement

    This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. This role is an 11 month placement as part of a Sandwich University Degree.

    We pride ourselves on giving you a real insight into the real working world. You will work alongside experienced professional’s playing a critical part in our business success. It will be a learning curve and you will be challenged; but in return for your efforts we will develop, train and inspire you. You will leave your placement having had a real taste of the industry raising your commercial awareness and interpersonal skills. The industrial placement scheme will provide you with outstanding technical experience in a business that is considered a technical leader in its field.#

     

    The successful candidates will join one of the following 3 teams and undertake some of the following responsibilities but are not restricted to:

    Network Service Desk

    • First point of contact for customers with any network issues; diagnosing and troubleshooting the problem, and tracking the issue through to resolution
    • Hands on remote technical support for our corporate and SME customers
    • Managing and monitoring our customers networks and act as the customer’s primary point of contact for all technical issues

    Solutions – Network Design

    • Provide Solution design support to solution consultants on complex customer solutions
    • Work with customers to design technical network solutions and produce technical design documentation
    • IT Managed Services

    • First point of contact for customers and will assist with troubleshooting desktop, hardware and application issues within a hosted environment
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Technical Graduate Opportunity

    Type of role: full time permanent

    Location: London

    IT and Networking Graduate Opportunity

    This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit.

    We offer Graduate Positions in Service Desk, Managed services and Solutions- Networking as well as other areas of the business. Some of which have been to former placement students. Developing our people is important to us. As dynamic innovators we ensure we are always one step ahead. We ensure training opportunities are available - from Prince 2 to CCNA qualifications and internal support. We offer career progression paths in your field, aligned to the rapid growth of the company.

    The successful candidates could join one of the following teams and undertake some of the following responsibilities but are not restricted to:

    Network Service Desk

    • First point of contact for customers with any network issues; diagnosing and troubleshooting the problem, and tracking the issue through to resolution
    • Hands on remote technical support for our corporate and SME customers
    • Managing and monitoring our customers networks and act as the customer’s primary point of contact for all technical issues

    Solutions – Network Design

    • Provide Solution design support to solution consultants on complex customer solutions
    • Work with customers to design technical network solutions and produce technical design documentation
    • IT Managed Services

    • First point of contact for customers and will assist with troubleshooting desktop, hardware and application issues within a hosted environment
    • Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Client Service Delivery Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    The role of the Client Service Delivery Manager (SDM) will focus on successfully establishing and maintaining operational relationships with the allocated Client to ensure end-to-end services support and enable current and future business needs. The SDM role reports into the Head of Customer Services.

    Key responsibilities for this job:

    • The Exponential-e SDM will be responsible for the operational and financial performance of the Services. The core responsibilities of the SDM include:
    • Ensuring that Services are delivered in a manner that achieves the service level agreements;
    • Financial analysis and reporting;
    • Efficiency and process improvement recommendations internally and externally;
    • Managing and leading regular performance reviews with the Client’s management team;
    • Attending monthly Service reviews with the Client’s management team. The purpose of these reviews will be to:
      • Review the features and SLA of the Services against the current requirements of the Client in order to identify any changes that may be needed;
      • Review suggestions from the Client or Exponential-e concerning potential improvements to the Services;
      • Review suggestions from the Client or Exponential-e for changes or additions to the set of Standard Service Requests documented in the Service Catalogue;
    • Identifying and implementing tactical changes to improve service quality and efficiency;
    • Providing a primary point of escalation and interface for the Client’s management team for handling issues with respect to the Services;
    • Overseeing the impact of the delivery of any projects on existing or planned Services;
    • Owning any service improvement plan that may be defined by Exponential-e;
    • Managing the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded;
    • Ensuring that implementations and ongoing services are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget;
    • Building and maintaining strong client relationships, and participates in client meetings regarding performance to ensure client satisfaction;
    • Ensuring that operational teams and subcontractors maintain a clear understanding of the client's needs, and provides day-to-day client advice and support;
    • Promoting the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and works to achieve contract extension or to win additional business within the account;
    • Developing strategic relationships with the client, building trust and profile within the Client’s team;
    • Service review management, planning, preparation, reporting, CSAT management, risk management, major escalation and resolution ownership and reporting;
    • Ability to cover and control major escalations and business challenges;
    • Liaising with the suppliers involved in the delivery of service components that contribute to the services that they own;
    • Working with Project Managers, Business Change Managers and Provisioning Managers to shape change management and/or communications activities in relation to services;
    • Playing an instrumental role in shaping the Service Delivery Management strategy.

    Key Priorities:

    • Internal Customer management: Working across the business to ensure that Client service requirements are understood and act as an advocate and escalation point for the Client. The SDM will help identify improvements to the Clients services in response to changing business needs. The SDM will regularly report back to business stakeholders on the status of service delivery as well as gauge overall satisfaction with levels of service from Exponential-e, following up with the various teams to ensure service improvements are being driven where necessary.

    • Client Relationship Management:The SDM is responsible for overseeing all aspects of Client Relationship management - capturing any input, feedback, questions or concerns from the business in relation to the delivery of services and owning resolution. The SDM also communicates key messages about services to Business Relationship Managers to ensure that these are delivered to the business in a consistent and coordinated manner.

    • Service Management and Operational Teams
    • The SDM will need to engage the Account Management and Operational teams to understand, from an end-to-end service perspective, any changes and issues on technical components that may have an impact on the overall service. The SDM owns and is accountable for facilitating the teams working together to execute operational and strategic plans for service improvement.

    • Commercial Management: Identifying upsell and retention opportunities and managing them through to completion with Sales teams. Managing all associated change management and change control processes within a multi-faceted, highly complex contract framework.

    Desirable knowledge and experience:

    • Degree level or qualified by experience;
    • ITIL qualification essential;
    • A strong "can do" attitude;
    • A strong "customer-centric" ethic that puts the customer first;
    • A team player with an ability to positively motivate self and others;
    • Ability to work under pressure and manage a number of tasks simultaneously;
    • Ability to work in virtual teams, often remote from other members;
    • A logical thinker with strong analytical skills;
    • Able to demonstrate a methodical approach to design, delivery and problem solving;
    • Professional presentation with an ability to communicate effectively at all levels of the business, and with both technical and non-technical people;
    • Able to create a strong impression and instill confidence within the business as well as with the allocated Client;
    • Seen as a role model by others within Exponential-e;
    • Demonstrable experience of working with IT service delivery teams and customers of IT buyers and decision makers;
    • Experience of managing end user, their requirements and expectations in relation to services;
    • Strong understanding of IT service, service levels and service level management processes;
    • Excellent communication and negotiation skills;
    • Relationship management skills with different levels of stakeholders;
    • Computer literate, in particular a working knowledge of Windows, Word, Excel and PowerPoint;
    • Has a deep understanding of the IT industry - technical enough to have credibility but able to express services in a non-technical way;
    • Ability to understand the "big picture" from a commercial perspective;
    • A good organiser;
    • Ability to influence and drive prioritisation;
    • Ability to assimilate a large amount of data;
    • Proactive and creative approach to problem solving - ability to 'think outside the box';
    • Must be numerate and well organised;
    • A diligent and conscientious approach to carrying out work is essential;
    • Strong written and oral communication skills, with an ability to draft own correspondence;
    • Strong presentation skills;
    • A natural collaborator and strong communicator.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Sales Executive

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Generate client interest and meetings for large value sales opportunities in IT
    • Develop skills over a 12 month development period to progress into a self-sufficient sales role
    • Learn and receive mentorship from successful sales individuals in Mid-Markets team
    • To act as an advocate of Exponential-e in all customer interactions and within the external market place

    Key responsibilities for this job:

    • Exceed targets set by the business to contribute towards the continued success of the Mid Markets team
      • Calls/Meetings/Pipeline (New Business Opportunities)
    • Follow vertical based sales strategies to generate quality new business opportunities
      • Build own vertical knowledge and sales strategies as part of development
    • Increase market share, raising awareness of the Exponential-e brand and technology
    • Identify key business decision makers and sell the Exponential-e value proposition
    • Uncover key business drivers and strategies for technology change
      • Use appropriate sales methodologies to qualify/uncover
    • Accurate forecasting of anticipated sales is required, along with regular activity reporting
    • To ensure that the sales tools are up to date for all accounts, customer contacts, prospects, deals and opportunities
    • Attending networking events which at times may include activities outside of normal work hours
    • To take responsibility for and achieve personal and career advancement goals in line with Exponential-e’s personal development program

    Mandatory Attributes:

    • Excellent communication and interpersonal skills
    • Ability to 'win trust', selling on the quality and integrity of Exponential-e
    • An ambitious, industrious and aspirational mind-set
    • Can-do attitude, high achievement drive and a natural aptitude for Sales
    • Must be driven, self-motivated and disciplined
    • Organised and high attention to detail
    • Eager to learn and develop
    • Able to take constructive criticism and to correct mistakes
    • “Never fail” desire and mentality

    Desirable experience:

    • Previous cold calling/sales experience
    • IT/Tech experience or knowledge

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Enterprise Senior Account Director

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Channel Partner Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holdays

    Overall purpose of the job:

    To develop channel accounts to increase revenues in line with set targets. The objective is underpinned by the need to provide partners with significant commercial advantage.

    Key responsibilities for this job:

    • Build lasting relationships with partners and increase spend with Exponential-e
    • Plan sales strategies and work closely with marketing to raise awareness of Exponential-e and build a strong pipeline
    • Ensure that targets are achieved
    • Identify and engage new partners that fit with Exponential-e Channel Strategy
    • Competently and knowledgably advise partners on network solutions and services that best fulfil their customer requirements, undergoing full assessments and analysis of client needs
    • Align Exponential-e portfolio within partner services and ensure partners sales teams are aware of positioning and benefits
    • Negotiate pricing with partners to achieve sales in line with Exponential-e's pricing policies and client requirements
    • Conducting face to face channel meetings with partners and their clients
    • Managing internal resource and interfacing with internal departments
    • To achieve personal/career advancement goals in line with Exponential-e’s personal development programme

    Knowledge and experience required:

    • Consistent channel sales record within the telecoms, ISP, carrier or systems integrator space
    • Knowledge of data connectivity, WAN and Internet network technologies
    • Excellent communication and interpersonal skills are required, with the ability to 'win trust', selling on the quality and integrity of Exponential-e
    • Must be driven, self-motivated and disciplined
    • Articulate and polished with a professional approach to sales
    • Eager to learn and develop

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Senior Account Director - Public Sector

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 
    • Managed IT Services and Equipment Sales

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • Public Sector Marketing Manager

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Develop and publish the Public Sector Marketing Plan to support of the Public Sector strategy and the Public Sector Channel revenue growth

    Devise and execute Public Sector campaigns and marketing initiatives by collaborating with the Director Public Sector, other Senior Managers and Marketing managers within exponential-e

    Identify both sector based and account based opportunities for Exponential-e propositions by exploiting market analysis and public sector intelligence

    Capitalise on the profile, support and funding of Exponential-e partners to develop marketing initiatives to support of revenue growth opportunities.

    Key responsibilities for this job:

    • Deliver effective Public Sector Marketing plans and actions to meet acquisition and incremental growth revenue targets
    • Develop Public Sector vertical propositions and translate them into vertical messaging
    • Create lead generation activities and syndicated campaigns to help feed the Public Sector pipeline
    • Co-ordinate Public Sector marketing events – working alongside partners as appropriate
    • Plan and execute account based marketing activity (for example Innovation Workshops) with key customers, working closely with account teams and partners
    • Manage the Public Sector marketing budget and measure and report on results
    • Participate in the management of partner Marketing Development Funds (MDF) in support of public sector including the creation and execution of initiatives and reporting back on ROI
    • Participate in bid teams to win places on appropriate public sector frameworks and for major public sector account base opportunities
    • Manage and ensure maximum value is obtained from relationships with suppliers of public sector market intelligence and public sector trade associations such as Innopsis
    • Drive Public Sector relevant content on the Exponential-e website, and generate case studies and video content / testimonials to support business development activities
    • Work collaboratively with the Exponential-e marketing team and Public Sector sales team.
    • Competitive analysis and market monitoring.

    Knowledge and experience required:

    • The ability and experience required to deal directly with customers
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong creative skills, independent learner with a passion for focusing on the possible
    • Excellent interpersonal, negotiation and influencing skills
    • Ability to work well under pressure
    • Prepared and capable of undertaking a range of both strategic and tactical tasks in order to deliver results
    • High energy and ability to manage multiple initiatives
    • Strong written and verbal communication skills and confident and effective and presentation skills.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Internal Account Management Team Leader

     

     

    Type of role: full time permanent

    Hours: Monday - Friday 9:00 - 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To achieve personal and team revenue targets. To ensure and encourage Sales team members to maintain acceptable levels of activity and achievement.

    Key responsibilities for this job:

    • To sell new network and ICT services (Cloud, LAN, Wi-Fi, UCC & Server hardware) to a small number of exisiting accounts in line with set targets
    • Support Exponential-e's continued growth and heightened profile within the corporate marketplace
    • Competently and knowledgably advise clients on Network and ICT solutions that best fulfil their reuirements, undergoing full assessments and analysis of client needs
    • Management of team member activities and training to enable and support internal Account Managers in achieving targeted revenue and KPI's by selling new network and ICT services (Cloud, LAN, Wi & -Fi, UCC & Server hardware) to existing accounts
    • Mentoring team members
    • Accurate forecasting of anticipated team sales and regular activity reporting
    • Supporting team members in working with clients' management teams to understand particular business strategies
    • Evaluating those strategies and ensuring Exponential-e's readiness to keep pace with the implementation of new programs, projects, or features consistent with those strategies
    • To provide frequent reporting on lead generation activity and progress against target and KPI's
    • To drive activity to generate pipeline from existing customers as well as prospects with group accounts 

    Knowledge and experience required:

    • Experience leading a sales team with the telecoms, ISP, systems integrator or carrier space
    • Great communication skills across all parts of the business
    • Knowledge of the following ICT product suites; Cloud, LAN & Wi-Fi, UCC, Server Hardware
    • Excellent written and verbal communication skills with the ability to communicate technical issues to both the IT department and to the client in understandable terms
    • Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail
    • Good working knowledge of Microsoft Excel and Word is essential
    • Well organised and self-motivated team player

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


  • Solutions Consultant- Network

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Solutions Consultant who can support the Sales Account Managers on the network solution designs. The candidate would be expected to have a good knowledge Telecoms/Solution designs and be able to provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Minimum of 4 to 5 years of Significant IT / Telecoms experience
    • Experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • A minimum of one additional discipline listed below:
      • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
      • Knowledge of LAN (wired and wireless) environments desirable
      • Familiarity with Private & Public Cloud architecture would be advantageous
      • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • Senior Solution Consultant - Networking

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Exponential-e is in the market for a Senior Solutions Consultant who can think outside of the box and work on complex projects that encompass network, voice and cloud solutions. The candidate would be expected to have a vast knowledge and experience across all market verticals and provide:

    • Provide “pre-sales” Solutions support internally and externally to account managers working on network, voice or cloud projects
    • Work as a team player to assist in the smooth running of the Solutions department
    • Closely interact with the engineering department during the design stage of new solutions

    Key responsibilities for this job:

    • To engage with Sales Account Managers from the early stage of the opportunity cycle
    • Technically qualify new opportunities in conjunction with the commercial qualification
    • To attend customer meetings with Sales Account Managers
    • To participate in customer conference calls when required
    • The ability to design and develop innovative and competitive solutions, working individually or leading a wider virtual team for the qualified opportunity
    • Support the Sales Account Manager with the commercials of the opportunity
    • Work very closely with the Exponential-e Bid Team and Account Managers to respond to tenders (RFI/RFP)
    • To act as a central point of contact and provide technical support within existing accounts
    • Create a close working relationship with the engineering department in order to validate proposed designs and solutions
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • A Bachelor’s Degree or equivalent experience
    • Significant IT / Telecoms experience
    • Significant experience in a pre-sales environment with the ability to talk confidently about technical solutions
    • Excellent presentation skills – the ability to articulate technical concepts to a non-technical audience
    • Good commercial acumen
    • Proven technical design skills and the ability to create design documentation
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols, BGP, VRRP, IGRP
    • Knowledge of SDN and SD-WAN technology and solutions
    • Experience in designing secure Internet solutions (UTM firewalls. SIEM) desirable
    • Knowledge of LAN (wired and wireless) environments desirable
    • Familiarity with Private & Public Cloud architecture would be advantageous
    • Previous hands on technical experience is desirable

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers

  • Provisioning Coordinator

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays:25 days plus Public Holidays

    Overall purpose of the job:

    Follow processes to ensure the smooth provisioning of Exponential-e products and services

    Key responsibilities for this job:

    • Provisioning of sales orders through to handover to the technical team
    • Communicating precise and accurate information to customers regarding sales orders
    • Maintaining the relationship with customers and suppliers by communicating precise and accurate information regarding sales orders
    • Informing customers of the details of their set-up and keep them continually updated on the progress and possible setbacks whilst maintaining professionalism and high standards of client care
    • Arranging access appointments and requests for third party engineers
    • Implementing fibre and copper circuits through direct customer contact and communication with suppliers
    • Updating internal databases as required
    • Liaising with different areas in the business
    • General day-to-day provisioning duties
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Significant customer service experience
    • Candidates should be numerate, literate, have good IT skills along with an organised and methodical approach to work
    • Responsible and willing to take ownership of projects
    • Well organised and self motivated team player
    • Effective communication skills and an excellent telephone manner
    • A strong attention to detail and a task finisher
    • Experience working for an ISP or telecommunications provider would be preferable but not essential
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers
  • Consulting Solutions Engineer

    Type of role: full time permanent

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Salary: £50,000 - £55,000

    Closing Date: 10th December 2017

    Overall purpose of the job:

    • Implementation of customer projects/solutions
    • Establishing a very close working relationship with the customer on a technical level in order to achieve the objectives of the solution and to ensure the successful delivery of the project objectives/goals.
    • Advise the customer on any new technology and its integration with the solution, particularly in the area of security
    • Liaising with both external and internal customers, must be capable of communicating with different teams from procurement, provisioning, project management, pre-sales, support and others to ensure that not only solution requirements are fulfilled, but that existing business processes are reviewed regularly and improved
    • Analyse the customer environment and their needs in order to build a plan that clearly describes the implementation strategy
    • Accountability for Proof of Concept Implementation
    • Accountability for Technical and System introduction of New Products and enhancements

    Key responsibilities for this job:

    • Provisioning of New and Enhanced Complex Solutions
    • Close working with the Pre-sales department to review and agree on the appropriate solution design and ensure Exponential-e can deliver the technical requirements on the current or planned network
    • Close working with the provisioning department to ensure solutions are simple to implemented and the relevant skills are deployed across the team
    • Attend project management meetings in a technical capacity
    • Advise customer of any vulnerability on their system and the potential business risk
    • Implement and support firewalls and other security products
    • Regular communication and liaison with the customer contacts to work through the deliverables set out in the solution design
    • Provide Level 2 support for incoming customer support queries (via escalation only)
    • Technical Project Management for customer solutions including
    • Visio Designs
    • Working to help the customer meet their project timescales
    • Working with the customer to ensure a smooth migration
    • Communicating precise and accurate information to customers and partners
    • Field engineering duties (where relevant within the scope of projects being worked on)
    • Aid in the development of peers through knowledge transfer
    • Research and Testing of new products
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Advanced firewall knowledge and experience – Fortinet NSE4 minimum certification required, as well as 2 years with hand-on experience in the day-to-day support
    • Palo Alto experience is desirable
    • Advanced routing knowledge and experience – Juniper SRX-Series experience is essential
    • Advanced switching knowledge and experience
    • Good understanding of MPLS networks and how VPLS operates
    • A good knowledge of all layers of the OSI model
    • Experience in a multi-vendor environment: ADVA, Cisco, Juniper, Alcatel, Fortinet, etc.
    • Understanding of access technologies (E1, fibre, xDSL)
    • Good customer facing skills
    • Excellent interpersonal skills
    • An ability to quickly learn new skills and to be able to provide technical guidance and training
    • A desire to act as mentor and developer for the team to ensure that each member of the team reaches their maximum capability

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • UCC (Unified Communications & Collaboration) Solutions Consultant

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Provide “pre-sales” Solutions support internally and externally to sales working on UCC projects.

    Key responsibilities for this job:

    • To engage with Sales from the early stage of the pre-sales cycle.
    • To attend customer meetings with Sales.
    • Technically qualify new opportunities and provide input for commercial qualification.
    • The ability to design and develop innovative and competitive solutions based on customer requirements, working individually or leading a wider virtual team for the qualified opportunity.
    • Answer internal solutions design queries from Sales.
    • Work closely with Sales and Bid Management to respond to tenders.
    • Close working relationship with engineering in order to validate proposed designs and solutions.
    • To answer any general pre-sales queries for purposes of budgetary pricing.
    • Work as a team player to assist in the smooth running of the UCC team.

    Knowledge and experience required:

    • Someone with a passion for working in the Unified Communications field.
    • Preferably demonstrate 2 or more years of Pre-Sales experience in Voice/UCC services.
    • Significant IT & Telecoms experience and ability to talk confidently about technical solutions.
    • Experience in giving customer presentations.
    • Proven technical design skills.
    • Experience of SIP, Hosted Voice (especially Broadsoft), Unified Communications.
    • Knowledge of VPLS, MPLS, IP Networking, Routing Protocols.
    • Knowledge of LAN (wired and wireless) environments.
    • Previous hands on technical experience is desirable.
    • Strong customer service focus.
    • Strong commercial acumen
    • Excellent verbal and written communication skills.
    • Flexible approach to work with the ability to work effectively under pressure.
    • Ability to work in a team with little supervision using own initiative.
    • Responsible and willing to take ownership.
    • Positive and professional attitude.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Service Desk Manager

    Type of role: full time permanent

    Location: Sheffield

    Hours: Monday - Friday 9:00am - 17:30pm

    Holidays: 25 days inclusive of Public Holidays

    Overall purpose of the job:

    Leading the Service Desk Team and responsible for ensuring the team maintains, manages and handles client requests on the Service Desk

    Key responsibilities for this job:

    • Leading the Service Desk Team ensuring all tasks and duties are completed during your shift
    • Managing the Exponential-e incident/change queue and driving resolution during your shift
    • Responsible for ensuring incidents/changes are progressed and updated accordingly during your shift
    • Working as an escalation point for incidents and changes
    • Troubleshooting customer technical faults and driving fault resolution
    • Identifying training requirements for the Service Desk team and reporting back to management
    • Feeding back to the Service Desk Manager in regards to staff and performance

    Knowledge and experience required:

    • Experience working as a Team Leader/Duty Manager within a support environment
    • Understanding of ITIL process, incident management, change management and problem management
    • Experience of working to strict SLA's
    • Excellent communication skills, both written and oral
    • Dynamic personality with desire to own problems through to resolution
    • Flexible approach to work with the ability to work effectively under pressure
    • Ability to work lead team with little supervision using own initiative
    • Strong customer service focus
    • Positive and professional attitude

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Credit Controller Fixed Term Contract

    Type of role:Full time Temporary

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    The Credit Controller’s role is to reduce debtor days and work with your own ledger but also working as part of a team.

    Key responsibilities for this job:

    • Maintaining accurate ledger accounts for customers.
    • Allocating receipts including cheques and BACS payments.
    • Daily bank reconciliation
    • Deal efficiently with any Customer queries regarding their accounts.
    • All queries should be logged with the dispute Credit Controller and tracked and escalated, if necessary, until the issue has been successfully resolved.
    • Manage interdepartmental relationships
    • Weekly banking
    • Recommend suspension proceedings where collection has failed
    • Maintain debtor days at pre-defined level
    • Monthly letter and statement run
    • Any other duties considered appropriate for the role
    • Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

    Knowledge and experience required:

    • Preferred 1-2 years' experience in a similar role
    • Strong excel skills
    • Negotiation skills
    • Must be PC literate and able to use standard software packages particularly Excel
    • Strong customer services focus
    • Responsible and willing to take ownership of work
    • Experience working for an ISP or communications provider would be preferable but not essential.
    • Sharing responsibilities and strong team working capability
    • Good communication skills are essential and must be able to work on own initiative.
    • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Regional Business Development Manager- Midlands

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets by selling our Business Managed IT Services in a high pressure environment. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators.

    Primary product focus areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud
    • Managed IT Services and Equipment Sales

    Knowledge and experience required:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Diligently maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigor
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Regional Business Development Manager

    Type of role: full time permanent

    Hours: Monday – Friday 9:00 – 17:30

    Holidays: 25 days plus Public Holidays

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e ensuring achievement of all assigned margin, revenue and contract value targets. Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Key responsibilities for this job:

    • To make a significant contribution to the company’s business sales revenue
    • To define, develop and own key client relationships and contact strategy.
    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 3x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on Salesforce
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (MPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Telecoms, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Experience selling managed IT services – Including Unified Communications, SAS and Cloud solutions
    • Consultative sales person who can identify and sell against key business drivers
    • Highly skilled and experienced negotiator who is able to quickly build relationships with senior, key influential decision makers
    • An innovative approach and an expert grasp of technology and technical solution which will drive business value.
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievement
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Microsoft Dynamics CRM experience advantageous but not essential
    • Salesforce experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career of higher importance.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now
  • Business Development Manager - Public Sector

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    To support and execute the new business acquisition strategy of Exponential-e Group Sales ensuring achievement of all assigned margin, revenue and contract value targets.

    Deliver consistent and exceptional level of sales professionalism whilst exceeding performance against measurable key performance indicators

    Primary Product Focus Areas:

    • WAN Portfolio: VPLS, Data Connectivity and Wireless
    • LAN Portfolio
    • Unified Communications portfolio
    • Voice portfolio: Hosted and traditional voice offerings
    • Hosting & Cloud 
    • Managed IT Services and Equipment Sales

    Key responsibilities for this job:

    • Develop and execute short, medium and long term business plans to exceed targets
    • Achieve and exceed margin, contract value, and revenue targets
    • Deliver against key performance indicators and objectives
    • Prospect, qualify, negotiate and close key new business deals
    • Build and maintain a solid and robustly qualified pipeline of sales opportunities within assigned industry verticals growing to a level of 4x target coverage.
    • Forecast monthly and quarterly sales achievement within accuracy of +/- 10%
    • Religiously maintain opportunity pipeline and deal positions on CRM (Salesforce)
    • Develop strategy, produce win-plans and execute on major deals
    • Define target list and engage suspects based on clearly defined criteria
    • Carry out and record target prospect meetings in line with agreed KPIs
    • Develop an in-depth knowledge of the factors impacting the technology market, adoption and trends for assigned verticals
    • Generate strong relationships with senior executives within customer and prospect base
    • Develop and sustain network of contacts and key individuals within assigned verticals and target market arena
    • Identify and develop opportunities for strategic step-change revenue growth
    • Produce quotations and lead Exponential-e responses to tenders, RFI’s, RFPs, and other response formats
    • Build and provide clear leadership to virtual teams in pursuit of major business opportunities
    • Collect and understand target client requirements, building commercial propositions based on Capex , Opex and other commercial needs to gain competitive advantage
    • Understand and be able to articulate deal level P&Ls
    • Attend, present and host at industry events
    • Build and maintain a strong technical and commercial understanding of key Exponential-e product propositions particularly: WAN (VPLS, Point to Point), Hosting and Cloud, Managed IT services; Hosted Voice and Unified Comms.
    • Build and leverage an understanding of competition and their propositions to Exponential-e advantage
    • Formulate and complete client presentations to an exceptional standard
    • Complete monthly reports and other administrative requirements to quality standards and required timeframes.
    • Other tasks as required and commensurate with role

    Knowledge and experience required:

    • Extensive experience within the Connectivity, Cloud, Hosting, UC, and Vendor environment
    • Experience in developing business in assigned industry verticals
    • Strong understanding of technology application in the Hosting, WAN, Cloud, UC and Voice arenas
    • Able to demonstrate strong commercial understanding and business acumen
    • Strong sales skills (prospecting, qualifying, campaign management)
    • Detailed understanding of sales process and demonstration of world class sales rigour
    • Proven track record of identifying, developing and closing major opportunities
    • Proven and consistent track record of target over-achievements
    • Excellent networking ability and natural communication style
    • Excellent communicator with strong presentation, numeracy and written skills
    • Strong problem solving abilities; able to facilitate discussions and outcomes
    • Able to travel within designated territory and able to work with the minimum of supervision
    • Microsoft XP (Excel, Word, Email, Access, Power Point)
    • Salesforce CRM experience advantageous but not essential
    • Degree level education advantageous, but track record of success in aligned career more important

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."


    Apply Now | Vacancies | Careers

  • UCC Sales Overlay

    Type of role: full time permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    Sales role focused on driving new business growth in UCC solutions. It’s an overlay position enhancing the sales teams with a higher level of knowledge & expertise.

    Act as an UCC evangelist within the sales floor.

    Key responsibilities for this job:

    • Positive, energetic individual with a passion for working in the Unified Communications arena.
    • Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
    • Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
    • Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
    • Knowledge of WAN, LAN and Internet solutions.

    What are we looking for:

    • Positive, energetic individual with a passion for working in the Unified Communications arena.
    • Excellent communication & presentation skills and the ability to connect & engage with customer contacts to a senior level.
    • Excellent track record of selling voice/UCC solutions with minimum two years’ experience.
    • Knowledge of VoIP, PBXs, Unified Communications and Collaboration services.
    • Knowledge of WAN, LAN and Internet solutions.

    Key responsibilities for this job:

    • Provide support to the Sales teams (direct and channel) on UCC opportunities (SIP Trunking, Voice minutes, Hosted PBX, Unified Communications, Video Conferencing, Collaboration services..).
    • To manage opportunities within Salesforce and proactively offer support to sales individuals.
    • Work with the sales teams to upsell UCC services into existing customers.
    • Work with the sales teams to target new logo customers in respect of UCC deals.
    • Generate and grow pipeline across the UCC portfolio and provide regular reports to ensure that targets are achieved and corrective measures are taken when required.
    • Build and maintain a UCC opportunity matrix for existing accounts and drive specific campaigns to target them.
    • Provide market input to the UCC unit in relation to the existing portfolio and feedback requirements on future product developments.
    • Support sales in building responses to tenders, proposals and customer presentations.

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Bid Manager

    Type of role: full time permanent

    Hours: Monday – Friday; 9:00am – 17:30

    Holidays: 25 days

    Overall purpose of the job:

    • Manage and complete large tender responses to win new business and manage the process from initial request to contract signature ensuring compliance with customer requirements and highlighting company value proposition.
    • Will provide valuable input into each opportunity qualification, win strategies, commercial discussions and solution delivery.
    • Manage and assist in the completion of all PQQs , RFIs, RFQs and RFPs by drawing upon Boilerplate information and making relevant to client requirements.
    • Create winning proposals and respond to RFPs by working with Sales Account Managers to understand client’s requirements and drawing upon resources around the business to help co-ordinate responses or proposals to reflect this.

    Key responsibilities for this job:

    • Review, drafting and managing the delivery customer bid request materials received including PQQs, RFIs, RFPs and Tenders.
    • To review all content to ensure questions are being fully responded to, critiquing content, whether sales, technical, support etc and liaising with departments to update, amend and delete as appropriate ensuring consistent professional response.
    • Qualifying opportunities.
    • Organising and chairing all kick-off meetings and co-ordinating a win strategy.
    • Delegating and assigning workload to bid team to ensure efficiency throughout bid life and meet deadlines.
    • Co-ordinating and chairing all review meetings and monitoring progress and assess drafts.
    • Carrying out post bid reviews to evaluate lessons learnt from client feedback.
    • Review tender clarifications and attend customer clarification meetings as required.
    • To be lead point for all questions, points of clarification to and from the clients (In bids scenarios only) ensuring that all questions / points are completed within the tender guidelines.
    • Collating standard bid response documents in accordance with the Exponential-e defined styles and branding.
    • Making bid pricing recommendations, in collaboration with Sales, based on relevant data from other bids and available competitive intelligence
    • Management of the bid pipeline to ensure maximum opportunities are available
    • Providing bid follow-up activity assistance and expertise when needed to support the sales cycle.
    • To actively seek out new ways of finding new bid/tender opportunities
    • Work to tight deadline and go the extra mile (including hours) where required
    • Risk tracking and management throughout the bid process
    • Proof reading and formatting of documentation
    • Assisting with creation of PowerPoint presentations to present to clients at the shortlisted stage of the bid process.

    Knowledge and experience required:

    • Experience working as a Tender or Bid professional within the IT/Telecommunications/Technology sector
    • Proven capability in delivering winning, large complex IT solutions opportunities.
    • Experience working in a sales driven environment responding to bids and tenders
    • Excellent time management skills.
    • Well organised self-starter with strong project management skills.
    • Excellent communication skills and strong attention to detail.
    • Excellent presentation skills
    • Ability to work under pressure, delivering to tight deadlines and manage multiple bids
    • Advanced MS Office skills (Word, Excel, Outlook, PowerPoint)
    • Ability to be innovative.
    • Ability to delegate.
    • Ability to adapt effectively to frequently changing situations and to prioritise
    • APMP Qualified – (Preferable, but not essential.)
    • Prince 2 Qualified (Preferable, but not essential)
    • Very strong attention to detail

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • UC Specialist Engineer
    • Type of role: full time permanent
    • Location: London
    • Hours: Monday-Friday 09:00-17:30
    • Holidays: 25 days

    Overall purpose of the job:

    Work as a team player within the Exponential-e UC team to assist with the smooth running of UC operations

    Work with varying start and finish times to cover a key customer working hours

    Work closely with the UC Engineering Teams, Service Delivery Team and UC Provisioning Team.

    Provide 3rd line support and assist with R&D as a key member of the UC platform team.

    Key responsibilities for this job:

    • Perform R&D activities for voice and UC devices and endpoints
    • Provide 3rd line support for all UC services
    • Handle fault escalations from the front line Service Desk or from the 2nd line UC support engineers.
    • Configure and test ISDN to SIP gateways for new customer deployments
    • Assist customers with PBX interoperability testing
    • Liaise with 3rd party suppliers for fault resolution when appropriate
    • Develop close working relationships with the UC Engineering Team, Service Delivery Team and UC Provisioning Team.
    • Responsible for knowledge transfer to other teams assisting with personal development
    • Assist in the training of new team members
    • Provide support to the UC Provisioning Team when required
    • Escalate customer faults to the UC Architect engineers
    • Flexibility in providing out of hours support for UC services
    • Providing on call support on a rota basis
    • Providing onsite support for UC customers
    • Supporting the UC Architect Team with core maintenance tasks as appropriate

    Knowledge and experience required:

    • Experience working with Carrier Grade VoIP Platforms / Soft Switches
    • SIP troubleshooting knowledge
    • Hands-on experience working in a technical support environment
    • Ability to deal with customers in a professional manner
    • Good networking and troubleshooting skills, primarily in a VoIP environment
    • Ability to produce technical documentation including test plans
    • Knowledge of routers, switches and customer LAN environments

    Desirable knowledge and experience:

    • BroadSoft BroadWorks Application Server

    Mission Statement

    "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

    Apply Now | Vacancies | Careers
  • Recruitment Business Partner - Sales

    Type of role: full time, permanent

    Location: London

    Hours: Monday-Friday 09:00-17:30

    Holidays: 25 days

    Overall purpose of the job:

    • The Recruitment Business Partner will work with defined areas of the business to deliver effective recruitment solutions in line with the Exponential-e Ltd Recruitment Framework
    • You will be accountable for building and maintaining talent pools for each department with a view to increasing quality while decreasing time to hire and cost
    • You will provide support and guidance to managers in all areas of recruitment, keeping them informed of progress on vacancies

    Key responsibilities for this job:

    • Using multiple sourcing channels to resource for high quality candidates in an efficient and cost effective manner in line with the Exponential-e Recruitment Framework
    • Support on specific recruitment programmes (i.e. Sales Academy, Work Placement Programme)
    • Keep up to date with the latest sourcing methods and implementing these as appropriate
    • Working to improve awareness of Exponential-e’s Employer Brand
    • Conducting various types and format of interview to ensure only high calibre candidates are progressed
    • Ongoing personal development to ensure a high level of understand of Exponential-e’s culture, values, products and services
    • Thoroughly qualifying all candidates
    • Conducting salary and benefits benchmarking
    • Supporting on various projects as required
    • Advising line managers on recruitment best practice
    • Working closely with our marketing department to adhere to all internal and external communications procedures
    • Build and maintain relationships with key stakeholders throughout the business

    Knowledge and experience required:

    • Previous experience working in a recruitment role with a focus on direct sourcing
    • Previous experience sourcing for entry to senior level positions
    • Strong candidate delivery/resourcing background
    • Considerable knowledge of resourcing methods
    • Considerable knowledge of applicant tracking systems
    • Significant experience working on high volume/high level recruitment assignments
    • Good knowledge of MS Office: Excel; Outlook; Word; PowerPoint
    • Continuous improvement mind-set
    • Excellent customer service skills
    • Flexible approach to work
    • Previous experience sourcing professionals from a Cloud, IT, UC or Network Service provider
    • Mission Statement

      "Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

      Apply Now | Vacancies | Careers

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