Cookie Policy

What are Cookies?

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Cookies collect information about your use of our websites, including things like your connection speed, details of your operating system, the time and duration of your visit and your IP address. We use this information to identify you when you visit the websites and to improve your browsing experience. We will not attempt to personally identify you from your IP address or other information stored on the cookies we use unless required to do so as a matter of law or regulation or in order to protect our or our other customer’s rights.

Cookies fall under two main headings, first party cookies and third party cookies.


First Party Cookies

A First Party Cookie is set by the domain, such as the computer you are using to access the internet, or the specific website that you have visited.

We use the two main types of cookies, persistent and session cookies.

A persistent cookie remains on your device after you have visited our website. These cookies will help us identify you as a unique visitor to our website by storing a randomly generated number.

A session cookie is temporary and only exists for the period you access the website for (or until the browser is closed after visiting our website). This particular type of cookie assists us by helping our website remember your selections and choices whilst visiting our website and therefore avoids you having to re-enter information. This type of cookie does not contain personal information and cannot be used to identify you.


Third Party Cookies

A Third Party Cookie is one which is not related to Exponential-e and is placed on your device by a third party. For instance, when we provide a link or embed files, such as photos or video content, from social websites such as YouTube® or Flickr® or where there is the ability to ‘share’ via Twitter® or Facebook® for example. Please note that other third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies. Such third parties may place cookies on your device but these third party cookies are not controlled by Exponential-e and we cannot prevent such third parties placing the cookies on your device. If you are concerned by the use of third party cookies you should contact the websites of such third parties directly and obtain details from them regarding how to opt out of receiving such cookies.

Purpose of Use

We use either of those two types of cookie for the following purposes:

Where use is strictly necessary when accessing the website:

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas.


To enhance performance of the website:

These cookies collect information about how you use the website, for instance which pages you go to most often, and those pages where you experience an error message. These cookies don’t collect information about you – all the information collected is anonymous and is only used to improve how the website works.


To improve the functionality of the website:

These cookies are used to provide services or to remember settings that you saved to improve your visit to the website. For example, when you fill in a form with your name or other details, these cookies remember that, so you don't have to type it in each time you come back.


What can I do about Cookies?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies (such as restricting third party cookies for instance).

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site and the functionality of the site may be impaired.

Except for essential cookies, all cookies will only be retained for a commercially reasonable period of time.

Find out more about the use of cookies on www.allaboutcookies.org.

Get in touch

We're here to help, whatever your query may be.
Just get in touch using our contact form below, or alternatively if you want to speak to somebody right now call us on 0845 470 4001.

 

London Head Office - 100 Leman Street, London, E1 8EU - Tel: 020 7096 4100    |    Manchester Office - 3 Hardman Street, Manchester, M3 3HF - Tel: 0161 669 4050

*Calls to 0845 numbers will cost 7p p/m plus your phone company’s access charge. All inbound and outbound calls may be recorded for training or quality purposes.

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